Lead Medical Support Assistant (Trainer): Shaping the Future of Veteran Care

Are you a detail-oriented professional with a passion for training and healthcare operations? The Department of Veterans Affairs (VA) is seeking a Lead Medical Support Assistant (Trainer) to join the team at the Richard L. Roudebush VA Medical Center in Indianapolis. This position is vital to the efficiency of our medical center, as you will be responsible for ensuring our scheduling staff is equipped with the knowledge and technical expertise required to serve our Veterans.

Job Responsibilities

As the Lead MSA, your primary duty is to oversee the technical training of the scheduling team. You will:

Serve as the technical expert for all MSA functions, including patient registration, insurance capture, and scheduling.
Conduct training sessions and monitor staff competence.
Collaborate with clinical services to improve scheduling processes.
Manage and audit scheduling workflows to minimize errors.
Act as a point of contact for Veterans and their families regarding appointment logistics.

Requirements

To be eligible for this position, applicants must meet several criteria:

Citizenship: Must be a U.S. citizen.
Language: Proficient in written and spoken English.
Experience: One year of specialized experience at the equivalent GS-6 level.
Documentation: Submission of a specific resume template is required as part of the application package.

Comparison Table: Role Requirements vs. Preferred Skills

Feature	Requirement	Preferred
Citizenship	U.S. Citizen	N/A
Education	High School Diploma/GED	Post-secondary education
Technical Skills	Basic Office Software	Cerner Software Experience
Experience	1 Year Specialized	Medical/Clinical Training

Salary Overview

This position is classified under the GS-7 grade level. The current annual salary range for this location is $50,930 to $66,210, commensurate with experience and federal pay regulations.

Benefits

Employees at the Indianapolis VAMC enjoy a robust suite of federal benefits, including competitive healthcare plans, retirement options, and the ability to accrue annual leave based on federal service. Most importantly, you will be part of a team that values a culture of care and professional growth.

Application Tips

Use the official clinical resume document provided by the VA to ensure your application passes initial screenings.
Be specific regarding your work history; vague descriptions may lead to disqualification.
Complete the online assessments promptly to ensure your file is reviewed.

If you are ready to apply your training expertise in a mission-driven environment, this role offers a meaningful career path within the federal government. Take the next step in your professional journey by preparing your application today.

Why This Lead Medical Support Assistant (Trainer) Job Matters

Empower our nation's heroes by training the experts who manage their care. Join the VHA team in Indianapolis as a Lead Medical Support Assistant and elevate clinical scheduling standards.

Lead Medical Support Assistant (Trainer) Job Overview

The Richard L. Roudebush VAMC in Indianapolis is seeking a dedicated Lead Medical Support Assistant to serve as the primary trainer and technical authority for our clinical scheduling teams. In this pivotal role, you will ensure our staff possesses the technical competence to facilitate seamless patient access, helping to fulfill the Department of Veterans Affairs' mission of providing world-class healthcare to those who have served.

Requirements for Lead Medical Support Assistant (Trainer)

U.S. Citizenship.
Proficiency in written and spoken English.
High school diploma or GED equivalent.
One year of specialized experience equivalent to the next lower grade level.
Completion of online application, questionnaire, and assessments.
Ability to pass a background/security investigation.
Participation in the annual seasonal influenza vaccination program.
Completion of a 1- or 2-year trial period.
Effective May 7, 2025: Must provide REAL ID-compliant identification.

Preferred Qualifications for Lead Medical Support Assistant (Trainer)

Prior experience with Cerner health systems.
Proven background in medical terminology and clinical flow processes.
Demonstrated ability to lead staff development initiatives.
Expertise in VistA scheduling options and commercial software applications.

Federal Benefits & Perks

✓Whole Health System of care environment.
✓Professional development opportunities within a national network.
✓Opportunities for annual leave accrual credit based on prior work or military experience.
✓Supportive work-life balance within a standard weekday schedule.
✓Comprehensive federal employee benefits package.

💡 How to Apply Lead Medical Support Assistant (Trainer) Job & Insider Tips

Application Steps for Lead Medical Support Assistant (Trainer) Job

Log in or register on USAJOBS.
Download the mandatory one-page clinical resume template provided by the VA.
Upload the required template to the 'Resume' section and your full CV to the 'Other' section.
Submit your complete application package, including the questionnaire.
Complete the mandatory USA Hire assessments if prompted by email notification.
Monitor application status via the USAJOBS portal.

💡 General Tips

Ensure all employment history in your resume includes dates in mm/yyyy format.
Clearly indicate whether your previous experience was full-time or part-time, including hours worked per week.
List the grade level of any previous federal positions held.
Set aside three hours to complete the USA Hire assessment in one sitting if possible.
Review your application thoroughly before the closing date, as edits cannot be made once the announcement ends.

Frequently Asked Questions

What is the primary focus of this role?

The Lead Medical Support Assistant acts as the technical expert for training scheduling staff, ensuring they are proficient in VHA systems, scheduling compliance, and patient access procedures.

Is veterans' preference applied to this position?

No. Under the Veterans Access, Choice and Accountability Act of 2014, veterans' preference does not apply to this specific hybrid Title 38 occupation due to current staffing shortages.

Can I work remotely or telework in this position?

No, this is an onsite position located at the Indianapolis VA Medical Center and does not offer telework or virtual arrangements.

What is the work schedule?

The position is Monday through Friday, 8:00 AM to 4:30 PM.

Is relocation assistance offered?

No, relocation and recruitment incentives are not authorized for this position.

Job from Veterans Health Administration

The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States. Providing comprehensive care to those who have served, the Indianapolis VAMC serves as a tertiary care facility, offering acute medical, surgical, and psychiatric services. Joining this team means becoming part of an organization dedicated to the 'Whole Health' model, focusing on the well-being of the Veteran community.