Launch Your Career: Advanced Medical Support Assistant at the Greater Los Angeles VA
Are you looking for a career that combines administrative expertise with a meaningful mission? The Veterans Health Administration (VHA) in Los Angeles is currently seeking a highly motivated individual to join our clinical team as an Advanced Medical Support Assistant (MSA). This position is perfect for those who excel in organized, patient-facing environments and are ready to contribute to the Whole Health System of care for our nation's Veterans.
About the Veterans Health Administration
The VHA is committed to fulfilling President Lincoln’s promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." By joining our team, you become part of a network that prioritizes holistic, patient-centered care. We focus on healing relationships and creating environments where Veterans receive the exceptional care they deserve.
Job Responsibilities
As an Advanced MSA, you are the backbone of the clinical team. Your role is multifaceted, requiring both high-level organization and compassionate communication. Key duties include:
- Patient Coordination: Acting as the primary point of contact for outpatient clinics, scheduling appointments, and managing consults.
- Administrative Support: Maintaining accurate electronic medical records, updating patient demographics, and handling insurance documentation.
- Team Collaboration: Working closely with doctors, nurses, social workers, and pharmacists to ensure streamlined care.
- Operational Excellence: Recommending clinic workflow improvements and running data reports to monitor scheduling trends.
Comparison: Standard vs. Advanced MSA Roles
| Feature | Standard MSA | Advanced MSA |
|---|---|---|
| Complexity | Routine tasks | High-level clinical judgment |
| Scheduling | Basic appointment flow | Cross-specialty/Community care coordination |
| Supervision | Frequent oversight | Independent management of clinic flow |
| System Usage | Basic entry | Advanced interdisciplinary systems |
Requirements for Success
To be considered for this role, applicants must meet specific federal standards. You must be a U.S. citizen, proficient in English, and pass a pre-employment physical and background check. A critical requirement is having at least one year of specialized experience at the GS-5 level or equivalent in an administrative medical setting.
Benefits of Federal Employment
Working for the VA offers more than just a paycheck. Our employees enjoy federal benefits including:
- Leave Accrual: Earn annual and sick leave based on your length of service.
- Professional Growth: Access to internal training and career development tools.
- Mission-Driven Culture: The satisfaction of knowing your daily work directly supports the health and wellness of Veterans.
Application Tips
- Tailor Your Resume: VA recruiters do not make assumptions. Ensure your resume explicitly details your experience, including hours worked per week and specific duties performed.
- Use the Template: Follow the link in the official announcement to download the recommended Clinical Resume document.
- Proofread: Ensure all dates are clear (month/year) and that all required documents (SF-50, transcripts, etc.) are attached.
If you are an organized, detail-oriented professional ready to support those who have served our country, this role at the Greater Los Angeles VA is an excellent opportunity. With a competitive salary and the chance to contribute to a world-class healthcare system, your career as an Advanced Medical Support Assistant starts with a strong application. Apply today and join us in honoring America's Veterans.
Why This Medical Support Assistant (Advanced) Job Matters
Make a difference in the lives of our nation's heroes by joining the Greater Los Angeles VA as an Advanced Medical Support Assistant. Start your night-shift career in a supportive, mission-driven clinical environment.
Medical Support Assistant (Advanced) Job Overview
The Veterans Health Administration is seeking a dedicated professional for an Advanced Medical Support Assistant role in Los Angeles. This position is a critical point of contact within a fast-paced clinical team, responsible for complex patient scheduling, interdisciplinary coordination, and administrative support. You will work the graveyard shift, 12:00 AM to 8:30 AM, playing a vital role in our Whole Health System of care.
Requirements for Medical Support Assistant (Advanced)
- Must be a U.S. Citizen
- Proficiency in written and spoken English
- Completion of a background and security investigation
- Pass a pre-employment physical examination
- Participation in the seasonal influenza vaccination program
- One year of specialized experience equivalent to the GS-5 grade level
- Selective Service registration for males born after 12/31/1959
Preferred Qualifications for Medical Support Assistant (Advanced)
- Advanced knowledge of medical terminology
- Experience in an interdisciplinary clinical setting
- Expertise in complex patient scheduling systems
- Demonstrated ability to communicate across diverse clinical disciplines
- High level of independence in managing office operations and workflows
Federal Benefits & Perks
- ✓Competitive Federal Salary
- ✓Accrual of annual and sick leave
- ✓Potential credit for prior military or federal service for leave accrual
- ✓Supportive work-life balance environment
- ✓Opportunity to participate in the Whole Health System of care model
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log into your USAJOBS account.
- Download and complete the required clinical resume document.
- Prepare your documentation, including transcripts and any applicable veteran preference forms (DD-214/SF-15).
- Complete the online occupational questionnaire.
- Submit your full application package before the deadline.
💡 General Tips
- Be specific and clear about your duties and hours worked for each role listed in your resume.
- Ensure your resume shows start and end dates in month/year format.
- Use the provided standard Clinical Resume template to ensure your qualifications are easily reviewed.
- Double-check your application for missing documents before clicking submit.
- Check your USAJOBS account status frequently after submission.
Frequently Asked Questions
What is the schedule for this position?
This role is for the graveyard shift, operating Sunday through Thursday, from 12:00 AM to 8:30 AM.
Is telework allowed for this position?
No, this is an onsite position requiring physical presence at the facility.
Can I substitute education for the specialized experience?
No, for the GS-6 level, one year of specialized experience equivalent to the GS-5 grade level is strictly required.
What is the salary range for this position?
*A: The salary for this position is $56,247 - $73,121 per year.*
Do I need a degree to qualify?
*A: You need one year of specialized experience at the GS-5 level. Education cannot be substituted for this specific requirement.*
Is this a remote position?
*A: No, this position requires you to work on-site at the facility in Los Angeles.*