Launch Your Federal Career as a Contact Representative with DFAS
Are you looking for a career that combines public service with professional growth? The Defense Finance and Accounting Service (DFAS) is seeking motivated individuals for the role of Contact Representative. This is an excellent opportunity to work for an organization that supports the men and women who defend our country.
Job Responsibilities
As a Contact Representative, you are the voice of the agency. You will handle a high volume of inbound calls from customers inquiring about pay processes, entitlements, and invoice payments. Key duties include:
- Providing Professional Guidance: Delivering consistent, accurate, and courteous information to customers.
- Resolving Complex Inquiries: Using automated databases to research account records and explain financial policies.
- Managing Discrepancies: Identifying inaccuracies in pay or account information and providing clear solutions.
- Working Under Pressure: Maintaining composure and accuracy in a fast-paced environment handling sensitive content.
Comparison of Grade Levels
| Feature | GS-04 Entry | GS-05 Developmental | GS-06 Full Performance |
|---|---|---|---|
| Experience Level | 1 Year General | 1 Year Specialized | 1 Year Specialized |
| Complexity | Foundational | Intermediate | Advanced |
| Focus | Clerical/Office | Research/Resolution | Regulation Application |
Requirements
You must meet specific federal requirements to be eligible for this position:
- Citizenship: Proof of U.S. citizenship is mandatory.
- Assessments: You are required to pass the USA Hire competency-based assessments to be considered.
- Background Check: You must be able to pass a background investigation for a sensitive position.
Salary and Benefits
This position offers a competitive salary range of $36,409 to $61,638 per year, depending on the grade level and location. Beyond the paycheck, DFAS provides a robust federal benefits package, including health insurance, retirement options, paid time off, and long-term career growth potential.
How to Apply
- Prepare: Craft a concise, two-page resume that highlights your relevant experience.
- Submit: Complete your application through the official federal portal.
- Assess: Keep an eye on your email for the USA Hire link and complete it as soon as possible.
- Track: Use your candidate portal to monitor your application status.
A career with DFAS as a Contact Representative is more than just a job; it is a commitment to supporting the backbone of our national defense. If you have the communication skills and the desire to serve, apply today and join our mission-focused team.
Why This Contact Representative (Call Center) Job Matters
Join the Defense Finance and Accounting Service as a Customer Care Representative and play a vital role in supporting the financial needs of those who serve our nation.
Contact Representative (Call Center) Job Overview
The Defense Finance and Accounting Service (DFAS) is currently seeking dedicated individuals to join our Customer Care Center. As a Contact Representative, you will serve as the primary point of contact for Department of Defense personnel, addressing sensitive financial inquiries and providing accurate, professional guidance regarding pay and entitlements. This position offers the chance to work within a mission-critical environment where your communication and problem-solving skills directly impact the lives of service members and their families.
Requirements for Contact Representative (Call Center)
- U.S. Citizenship is required.
- Must be able to obtain and maintain a favorable background investigation/security determination.
- Successful completion of the USA Hire assessment series.
- Males born after December 31, 1959, must be registered with the Selective Service.
- Ability to provide professional and courteous service in a high-volume, high-stress call center environment.
- Submission of a two-page maximum resume.
Preferred Qualifications for Contact Representative (Call Center)
- Experience in a customer-facing or call center role.
- Ability to interpret and explain complex financial policies, regulations, and pay procedures.
- Proficiency in navigating automated systems to research and resolve account discrepancies.
- Strong attention to detail and ability to maintain data integrity.
- Prior experience working within a federal or financial environment.
Federal Benefits & Perks
- ✓Competitive federal salary structure.
- ✓Comprehensive health and life insurance options.
- ✓Federal retirement benefits and savings plans (TSP).
- ✓Paid federal holidays, annual leave, and sick leave.
- ✓Structured training and professional development programs.
- ✓Opportunities for career advancement within the Department of Defense.
💡 How to Apply Contact Representative (Call Center) Job & Insider Tips
Application Steps for Contact Representative (Call Center) Job
- Visit the official job portal and review the full announcement.
- Prepare a resume that does not exceed two pages.
- Apply online by creating an account and completing the required occupational questionnaire.
- Monitor your email for a unique link to the USA Hire assessment.
- Complete the assessment within the designated timeframe.
- Submit all required supporting documentation, such as transcripts or veteran preference documents, before the closing date.
💡 General Tips
- Ensure your resume clearly highlights how your past experience matches the qualifications listed for the specific grade level (GS-04, 05, or 06).
- Give yourself at least 3 hours of uninterrupted time to complete the USA Hire assessments.
- Check your application status regularly via your job portal dashboard.
- If you require a reasonable accommodation for the testing process, request it before beginning the assessments.
- Proofread your application thoroughly; omissions or errors may affect your final rating.
Frequently Asked Questions
Is this position eligible for telework?
Telework is very limited and only approved on a rare, case-by-case basis when determined to serve a compelling need of the Department of Defense.
What level of security clearance is required?
This position requires a favorable background investigation and security determination, as it is classified as a noncritical-sensitive/moderate risk role.
Can I use volunteer experience to qualify?
Yes. Qualifying volunteer experience, including work through National Service programs, professional, or community organizations, is accepted and will be credited towards your experience requirements.
Job from Defense Finance And Accounting Service
The Defense Finance and Accounting Service is the gold standard for finance and accounting within the Department of Defense. Our mission is to ensure the delivery of exceptional, high-quality financial information and pay services to DoD personnel worldwide. When you work at the Customer Care Center, you aren't just processing paperwork; you are ensuring that the people serving our nation receive their pay and benefits accurately and on time.