Supervisory Medical Support Assistant: Lead Healthcare Operations for Veterans

Are you looking to take the next step in your healthcare administration career while supporting a meaningful mission? The Department of Veterans Affairs (VA) is actively recruiting for a Supervisory Medical Support Assistant in Philadelphia, Pennsylvania. This is a vital leadership position that serves as the backbone for patient access and administrative excellence within the facility.

Job Responsibilities

In this role, you will perform a variety of duties, including:

Team Leadership: Supervise, train, and mentor medical support staff to ensure consistent performance.
Operations Management: Oversee the administrative aspects of enrollment, eligibility, and scheduling.
Patient Coordination: Act as a front-line leader ensuring Veterans receive respectful and efficient service.
Performance Oversight: Monitor staff metrics, provide feedback, and resolve complex issues regarding patient access.

Requirements

To qualify for this position, applicants must meet the following criteria:

U.S. Citizenship: Required for federal employment.
Education/Experience: One year of experience equivalent to the GS-6 grade level.
Communication: Exceptional proficiency in written and spoken English.
Compliance: Ability to undergo a security investigation and pass a pre-employment physical.

Comparison: Supervisory Roles

Feature	Supervisory MSA	Standard MSA
Staff Oversight	Yes	No
Performance Reporting	Yes	No
Problem Resolution	Complex/Facility Level	Routine/Clinic Level
Training Delivery	Yes	No

Salary Overview

This position is categorized under the GS grade structure, with an annual salary range of $61,913 to $80,489.

Benefits

Working for the VA offers more than just a paycheck. Enjoy a robust benefits package that includes:

Competitive federal health and retirement benefits.
Generous vacation and sick leave accrual.
A workplace that prioritizes professional development and internal promotion.

Application Tips

Use the Template: Follow the instructions regarding the VA clinical resume document.
Be Specific: Detail your past experience supervising staff and managing administrative workflows.
Check Deadlines: Submit your application package well before the closing date to ensure receipt.

Serving as a Supervisory Medical Support Assistant is more than a job—it is a commitment to the men and women who have served our nation. If you are ready to lead and contribute to a high-functioning healthcare environment, we invite you to apply.

Why This Supervisory Medical Support Assistant Job Matters

Lead the team that keeps care moving for America's heroes in Philadelphia.

Supervisory Medical Support Assistant Job Overview

The Veterans Health Administration is seeking a dedicated Supervisory Medical Support Assistant to join our clinical team in Philadelphia, PA. In this pivotal role, you will oversee essential administrative operations, lead a team of support staff, and ensure that Veterans receive timely, high-quality care. If you are a proactive leader with a passion for process improvement and service excellence, we want to hear from you.

Requirements for Supervisory Medical Support Assistant

U.S. Citizenship
Proficiency in spoken and written English
One year of specialized experience at the GS-6 level or equivalent
Ability to provide briefings, orientations, and staff training
Capacity to manage administrative operations in a patient support environment
Ability to pass a pre-employment physical examination
Participation in the seasonal influenza vaccination program
Successful completion of a background/security investigation

Preferred Qualifications for Supervisory Medical Support Assistant

Deep understanding of VHA enrollment and eligibility criteria
Demonstrated expertise in team leadership and performance evaluation
Strong interpersonal communication skills for internal and external stakeholder management
Proven track record in process improvement and resolving complex administrative hurdles

Federal Benefits & Perks

✓Federal health insurance options
✓Generous retirement plans (FERS)
✓Paid annual and sick leave
✓Opportunities for professional growth and training
✓Eligibility for service credit for annual leave accrual

💡 How to Apply Supervisory Medical Support Assistant Job & Insider Tips

Application Steps for Supervisory Medical Support Assistant Job

Log in or register on the USAJobs portal.
Download the standard Clinical Resume Document from the provided VA link.
Upload the Clinical Resume to the 'Resume' section.
Prepare and upload all required documents (SF-50, transcripts, cover letter).
Complete the occupational questionnaire via the application link.
Submit your final package before the closing date.

💡 General Tips

Ensure your resume clearly quantifies your leadership and supervisory experience.
Upload all necessary documents, including transcripts and SF-50s, to avoid an incomplete status.
Use the specific VA clinical resume template to streamline your application.
Review your application before the deadline to ensure all responses are accurate.
Monitor your email for status updates following the announcement closing date.

Frequently Asked Questions

What is the primary mission of this role?

You will lead administrative staff to ensure that Veterans are enrolled efficiently, that care is scheduled promptly, and that all office operations meet VA quality standards.

Is this position remote or telework-eligible?

No, this is an on-site, in-person position located in Philadelphia, PA.

What documentation is strictly required for this application?

You must include your resume, a completed clinical resume document, and any applicable SF-50s or transcripts.

Is relocation assistance provided?

*A: No, relocation assistance is not authorized for this specific vacancy.*

Are there vaccination requirements?

*A: Yes, all healthcare personnel are required to participate in the seasonal influenza program.*

Job from Veterans Health Administration

The Veterans Health Administration is the largest integrated healthcare system in the United States, providing comprehensive care to millions of Veterans. Our mission is to honor America's Veterans by providing exceptional healthcare that improves their health and well-being.