Launch Your IT Career with the U.S. Courts in Asheville
Are you a tech-savvy professional looking for a meaningful career that combines technical innovation with public service? The United States Probation Office for the Western District of North Carolina is looking for a dedicated IT Technician II to join our team in the stunning city of Asheville.
Job Responsibilities
As an IT Technician II, your days will be diverse and engaging. Key responsibilities include:
- Help Desk Support: Acting as the primary point of contact for technical issues reported via phone or email.
- Hardware & Software Management: Installing OS images, patching software, and configuring workstations.
- Systems Administration: Managing Group Policies and user profile configurations.
- Documentation: Creating standard operating procedures and maintaining IT asset records.
- A/V Support: Assisting with video conferencing systems to ensure smooth virtual proceedings.
Requirements
To be considered for this role, you must meet the following criteria:
- 1–3 years of hands-on experience in computer troubleshooting.
- Bachelor's or two-year degree in Computer Science or a related field.
- Ability to clear a full federal background check.
- Strong interpersonal skills with a focus on high-quality customer service.
Salary Overview & Comparison
| Feature | Details |
|---|---|
| Salary Range | $54,372 – $88,366 |
| Grade | CL-26 |
| Location | Asheville, NC |
| Promotion Potential | Up to CL-27 |
Benefits
Working for the federal judiciary provides a robust suite of benefits, including extensive insurance options, a pension plan, and a 401(k)-style retirement savings program. Additionally, you will benefit from a work environment that values professional development and offers occasional telework opportunities.
Application Tips
- Combine everything into one PDF: The HR team requires a single file submission.
- Use the correct form: Always use the AO-78 form available on the official court website.
- Reference the number: Include Job Announcement # 26-08 in your email.
If you are ready to bring your technical skills to a team that supports the federal judicial system, we encourage you to apply. Experience life in Asheville while advancing your IT career in a supportive, professional environment.
Why This It Technician Ii Job Matters
Launch your federal IT career in the heart of the Blue Ridge Mountains with the U.S. Courts.
It Technician Ii Job Overview
The U.S. Probation Office for the Western District of North Carolina is hiring an IT Technician II to join our team in Asheville. This role is perfect for a self-motivated professional who thrives in a collaborative, innovative environment. You will provide critical help desk support, configure hardware and software, and help maintain the technological infrastructure of the judicial branch. Enjoy the unique blend of professional challenge and the scenic beauty of Asheville, NC.
Requirements for It Technician Ii
- U.S. citizenship or eligibility to work in the United States.
- One to three years of experience in end-user support and hardware/software troubleshooting.
- A bachelor's or two-year degree in Computer Science or a related technical field.
- Strong verbal and written communication skills for documentation and end-user support.
- Ability to pass a comprehensive federal background investigation.
- Proficiency in maintaining and documenting IT systems.
Preferred Qualifications for It Technician Ii
- Three years of technology field experience, preferably within the federal judiciary.
- Experience with Active Directory, Group Policy, and Mobile Device Management (MDM).
- Familiarity with Ivanti Neurons and Qualys tools.
- Expertise in audio/video conferencing systems like MS Teams and Crestron.
- Experience with scripting and automation using PowerShell or batch shell scripts.
Federal Benefits & Perks
- ✓Federal health, dental, and vision insurance options.
- ✓Comprehensive federal retirement benefits package.
- ✓Paid time off and federal holidays.
- ✓Occasional telework flexibility.
- ✓Professional development and training opportunities.
💡 How to Apply It Technician Ii Job & Insider Tips
Application Steps for It Technician Ii Job
- Download and complete the AO-78 form from the official court website.
- Prepare a cover letter and professional resume.
- Gather your educational transcripts and your most recent performance evaluation.
- Combine all required documents into a single PDF file.
- Email your completed package to the provided human resources address.
- Reference Job Announcement # 26-08 in your submission.
💡 General Tips
- Ensure your PDF is complete; incomplete packages will not be considered.
- Be precise when detailing your technical troubleshooting experience in your resume.
- Highlight any experience you have with federal systems or judiciary-specific software.
- Prepare your documentation well in advance of the deadline.
Frequently Asked Questions
Is this position eligible for remote work?
This role is not fully remote, but it is eligible for occasional telework.
What is the primary location for this job?
The position is based at the divisional courthouse and probation office in Asheville, North Carolina.
Will I be reimbursed for interview travel?
No, the court is not authorized to reimburse travel expenses for interviews or provide relocation assistance.
Is relocation assistance offered?
No, the court does not provide relocation expenses or interview travel reimbursement.
How often is travel required?
Routine travel throughout the district is required, with occasional travel outside the district possible.
Job from U.S. Courts
The U.S. Probation Office serves a critical role within the judicial branch, ensuring the safety of the community while assisting in the administration of justice. Our IT team is the backbone of our daily operations, ensuring that all hardware, software, and communication systems function seamlessly so our staff can focus on their important work.