Launch Your Federal Career: Program Support Assistant (Credentialing) in Johnson City

Are you looking to transition into a career where your administrative expertise makes a tangible difference? The Veterans Health Administration (VHA) is seeking a dedicated Program Support Assistant (Credentialing) to join the team at the VA Medical Center in Johnson City, Tennessee. This role is perfect for detail-oriented individuals who want to ensure that those serving our nation's Veterans are the most qualified, capable, and verified professionals in the field.

Job Responsibilities

As a Program Support Assistant, you are the backbone of the Credentialing and Privileging Office. You will:

Monitor Credentials: Track and manage the expiration of time-limited professional credentials.
Database Management: Utilize systems like VetPro to manage provider applications and ensure records are accurate.
Audit Compliance: Verify documents for authenticity in accordance with TJC standards and VHA policies.
Reporting: Create reports for the C&P Manager to assist in executive-level decision-making.
Subject Matter Expertise: Serve as a point of contact for inquiries regarding credentialing and licensure requirements.

Qualifications and Requirements

To be considered for this GS-6 position, you must demonstrate the following:

Experience: One year of specialized experience equivalent to the GS-5 level.
Education: A four-year degree above high school or a combination of relevant experience and education.
Citizenship: You must be a U.S. citizen.
Compliance: You must complete an online assessment and background investigation.

Quick Comparison: GS-6 Qualifications

Qualification Type	Requirement Details
Specialized Experience	1 year at the GS-5 level or equivalent private sector experience
Education Substitution	4 years of education above high school level
Time-in-Grade	Must have held GS-5 for at least 52 weeks

Salary and Benefits

This position offers a competitive salary range of $45,409 to $59,031 per year. Beyond the paycheck, you will gain access to the federal benefits package, which includes:

Excellent health insurance coverage.
Generous paid time off and federal holiday schedule.
A robust federal retirement plan (TSP).
Stable, long-term employment within a government agency.

Application Tips

Respect the Limit: Keep your resume to exactly two pages.
Be Specific: Quantify your work by stating hours per week.
Use the Builder: The USAJOBS resume builder is your best tool for ensuring compliance.
Documents Matter: Do not forget to attach your most recent SF-50 if you are a federal employee.

Serving our nation’s Veterans is a noble calling. By maintaining rigorous credentialing standards, you protect the health and safety of those who have given so much. If you are ready to join a supportive, high-impact environment in beautiful Tennessee, review the announcement and submit your application today.

Why This Program Support Assistant (Credentialing) Job Matters

Launch a meaningful career in healthcare administration where your precision directly impacts the lives of America’s Veterans.

Program Support Assistant (Credentialing) Job Overview

The Department of Veterans Affairs is seeking a detail-oriented Program Support Assistant to join the Credentialing and Privileging Office in Johnson City, Tennessee. In this vital role, you will ensure that our healthcare professionals are properly vetted, licensed, and qualified to provide the highest standard of care. You will serve as a subject matter expert, managing sensitive data and maintaining strict compliance with national healthcare standards in a supportive, mission-driven environment.

Requirements for Program Support Assistant (Credentialing)

U.S. Citizenship
Minimum of one year of specialized experience at or equivalent to the GS-5 grade level
Must meet Time-in-Grade requirements if you are a current or former federal employee
Ability to complete an online assessment measuring core competencies
Completion of a 1-year probationary or 2-year trial period
Must be able to pass a background/security investigation
Participation in the annual seasonal influenza vaccination program

Preferred Qualifications for Program Support Assistant (Credentialing)

Prior experience with medical credentialing or licensure verification processes
Demonstrated expertise in maintaining confidentiality under the Privacy Act
Proficiency in office automation software, including databases, spreadsheets, and word processing
Experience in data compilation, audit, and reporting for healthcare environments

Federal Benefits & Perks

✓Comprehensive health insurance options
✓Federal retirement savings plan (TSP)
✓Paid vacation, sick leave, and federal holidays
✓Life insurance and flexible spending accounts
✓Opportunities for professional development and training

💡 How to Apply Program Support Assistant (Credentialing) Job & Insider Tips

Application Steps for Program Support Assistant (Credentialing) Job

Create or update your account on USAJOBS.
Prepare a resume no longer than two pages.
Submit your resume, transcripts, and required SF-50 forms.
Complete the online questionnaire attached to the job posting.
Monitor your email for a link to the required USA Hire Assessments.
Submit your completed application package by the closing date.

💡 General Tips

Ensure your resume clearly lists the hours worked per week for each job to verify your experience.
Save your resume as a PDF to maintain formatting and adhere to the two-page limit.
Be specific in your job descriptions; avoid broad, vague statements.
Upload all necessary documentation, including SF-50s, early to avoid technical issues before the deadline.
Use the USAJOBS resume builder to ensure your format complies with federal standards.

Frequently Asked Questions

What is the primary role of a Program Support Assistant in this office?

You will manage the credentialing process for healthcare providers, ensuring all licenses and certifications are valid and compliant with national standards.

Can I substitute education for the required experience?

Yes, you may substitute four years of education above high school for the required experience, or use a combination of education and experience.

Is this a remote position?

No, this position is based in Johnson City, Tennessee. While ad-hoc telework may be available based on policy, it is not a virtual position.

Job from Veterans Health Administration

The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln’s promise to support those who served in our military. The VA Midsouth Healthcare Network operates within a High Reliability Organization (HRO) model, focusing on whole-health care that treats the person rather than just the condition. Joining the Johnson City team means becoming part of a community that values a hometown heart with big-city ambitions.