Advance Your Career: Medical Support Assistant at the VA Finger Lakes Health Care System
Are you looking for a career that combines administrative excellence with a profound sense of purpose? The Department of Veterans Affairs (VA) is seeking a motivated and skilled Medical Support Assistant (Advanced) to join the team in Canandaigua, New York. This position is a unique opportunity to contribute to the healthcare of the men and women who have served our country.
Job Responsibilities
The Advanced Medical Support Assistant serves as a critical link in the healthcare delivery process. Your primary duties will include:
- Administrative Support: Collaborating with interdisciplinary teams to ensure smooth patient flow.
- Patient Scheduling: Managing complex appointment calendars, verifying provider orders, and coordinating specialty referrals.
- Communication: Acting as a liaison between patients, clinical staff, and external medical providers.
- Health Records: Maintaining accurate electronic medical records and verifying third-party insurance data.
- Problem Solving: Addressing patient concerns and resolving scheduling conflicts with tact and expertise.
Requirements
To be considered for this role, you must meet the following baseline requirements:
- U.S. Citizenship.
- Proficiency in English (written and spoken).
- Completion of a background check and suitability investigation.
- Participation in the annual seasonal influenza vaccination program.
Comparison Table: Qualifications
| Requirement Type | Details |
|---|---|
| Education | High school diploma or GED equivalent |
| Experience | 1 year of specialized experience at the next lower grade |
| Clearance | Non-sensitive/Low Risk |
| Work Schedule | Monday-Friday, 7:30 AM - 4:00 PM |
Salary Overview
This position offers a competitive salary range of $46,549 to $60,514 per year. Federal employees benefit from structured pay scales and opportunities for annual leave accrual based on prior federal or military service.
Benefits
Employees of the Veterans Health Administration enjoy a robust benefits package, including:
- Comprehensive health and life insurance.
- Retirement savings plans (FERS).
- Paid annual and sick leave.
- Opportunities for professional growth.
Application Tips
- Use the Required Template: The VA provides a specific Clinical Resume document. Using this will ensure your application meets the necessary internal standards.
- Be Detailed: Do not skip sections in the questionnaire. Describe your experience with specific examples rather than vague statements.
- Double-Check Deadlines: The portal closes on July 27, 2026. Ensure your submission is complete before this time.
Serving our nation's Veterans is a noble and rewarding path. If you possess the administrative skills and commitment to excellence required for this Advanced Medical Support Assistant role, we encourage you to apply. Join the VA and help us honor those who served.
Why This Medical Support Assistant (Advanced) Job Matters
Elevate your administrative career while making a tangible difference in the lives of those who served our nation.
Medical Support Assistant (Advanced) Job Overview
The Department of Veterans Affairs is seeking a dedicated Medical Support Assistant (Advanced) for the Finger Lakes Health Care System in Canandaigua, New York. This role is pivotal in providing high-level administrative support within an interdisciplinary care model, ensuring Veterans receive the timely and compassionate care they deserve.
Requirements for Medical Support Assistant (Advanced)
- Must be a U.S. Citizen.
- Proficiency in written and spoken English.
- Selective Service registration for males born after December 31, 1959.
- Must undergo a background and security investigation.
- Participation in the seasonal influenza vaccination program.
- Completion of a 1 or 2-year trial period.
- Possession of a valid, REAL ID-compliant identification.
Preferred Qualifications for Medical Support Assistant (Advanced)
- One year of specialized experience equivalent to the next lower grade level.
- Advanced knowledge of healthcare administrative processes and scheduling guidelines.
- Proficiency in medical terminology.
- Demonstrated ability to collaborate with interdisciplinary medical teams.
- Strong communication and data management skills.
Federal Benefits & Perks
- ✓Competitive Federal salary and benefits package.
- ✓Opportunities for annual leave accrual credit based on prior experience.
- ✓Comprehensive health insurance options.
- ✓Career development and training within the Veterans Health Administration.
- ✓Meaningful work serving the Veteran community.
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log into your USAJOBS account.
- Complete the required occupational questionnaire.
- Download and utilize the standard Clinical Resume document provided by the VA.
- Upload the required documents, including your resume and SF-50 if applicable.
- Submit your application package by the closing date of July 27, 2026.
💡 General Tips
- Be specific and thorough when describing your work history; do not assume the hiring team knows your previous duties.
- Ensure your documentation is complete to avoid being disqualified during the initial screening process.
- Use the provided VA resume template to ensure your application meets formatting expectations.
- Monitor your email for status updates after the announcement closes.
Frequently Asked Questions
Is this position eligible for telework?
No, this is an onsite position and is not eligible for telework or virtual arrangements.
What is the pay grade for this position?
This position is classified at the GS-06 grade level.
What is a trial period?
As a condition of employment, you will serve a 1-2 year trial period to evaluate your fitness and performance in the role.
Where can I check my application status?
You can monitor your application through your USAJOBS account portal.
Job from Veterans Health Administration
The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States. Providing care to over 9 million Veterans, the VHA is committed to President Lincoln’s promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." Working here means joining a team dedicated to compassionate, whole-health care.