Become a Leader in Veteran Healthcare: Supervisory Medical Support Assistant
Are you a seasoned administrative professional looking to lead a team that makes a tangible difference in the lives of our nation's Veterans? The VA North Texas Health Care System (VANTHCS) is currently hiring a Supervisory Medical Support Assistant to oversee vital administrative and clinical operations in Garland, Texas. This is an exceptional opportunity to join one of the busiest VA systems in the nation and contribute to a mission-driven healthcare environment.
Job Responsibilities
In this supervisory role, you will be the backbone of administrative efficiency. Your daily duties will include:
- Staff Management: Directing the activities of MSA and support staff, including hiring, training, and performance management.
- Operational Oversight: Managing eligibility, travel, and call center functions to ensure seamless patient experiences.
- Strategic Reporting: Analyzing data to provide reports to senior management regarding clinical measures.
- Problem Resolution: Resolving complex issues for patients and staff to maintain high-quality service standards.
Requirements
To be considered for this position, you must meet the following baseline criteria:
- U.S. Citizenship.
- Proficiency in spoken and written English.
- Successful completion of a background investigation.
- Compliance with the VA seasonal influenza vaccination program.
Grade-Level Requirements
| Feature | Requirement |
|---|---|
| Grade Level | GS-08 |
| Required Experience | 1 Year of equivalent GS-7 supervisory experience |
| Education | High School Diploma/GED |
| Security Clearance | Low Risk/Suitability |
Salary Overview and Benefits
This position offers a competitive salary range of $72,247 to $93,917 per year, depending on qualifications. Beyond the base pay, the Federal benefits package is comprehensive:
- Leave: Up to 50 days of paid time off per year including annual and sick leave.
- Insurance: Extensive choices in Federal health, vision, and dental insurance.
- Retirement: Dual-layered approach with a traditional pension and a 401(k)-style Thrift Savings Plan with agency matching.
- Work-Life Balance: Up to 12 weeks of paid parental leave and childcare subsidy programs.
Application Tips
When applying for federal positions, specificity is your greatest asset. Use the official VA clinical resume template to ensure your document meets the necessary formatting requirements. Always double-check that your SF-50 clearly reflects your time-in-grade eligibility. Remember, the hiring board cannot infer experience that isn't explicitly detailed on your application.
If you are an experienced leader who thrives in complex, high-stakes environments, the Supervisory Medical Support Assistant position at the VA North Texas Health Care System is your chance to pivot to a career defined by service. Apply today to help drive the administrative excellence that our Veterans deserve.
Why This Supervisory Medical Support Assistant Job Matters
Lead a mission-critical team in North Texas and make a lasting impact on the lives of those who served. Your expertise in administrative operations will directly shape the quality of care for Veterans.
Supervisory Medical Support Assistant Job Overview
The VA North Texas Health Care System is seeking a dedicated Supervisory Medical Support Assistant to join its dynamic team in Garland, Texas. This position serves a vital role in overseeing administrative and clerical operations across various units, including inpatient, outpatient, and specialized support services. You will provide strategic leadership, manage personnel performance, and ensure that administrative workflows effectively support high-quality patient care. If you possess a strong background in health administration and a passion for operational excellence, this role offers a rewarding opportunity to serve the Veteran community.
Requirements for Supervisory Medical Support Assistant
- Must be a U.S. Citizen.
- Must be proficient in written and spoken English.
- Males born after 12/31/1959 must be registered with the Selective Service.
- Must complete a successful background/security investigation.
- Must participate in the seasonal influenza vaccination program.
- Must complete a 1 or 2-year trial period as a condition of employment.
Preferred Qualifications for Supervisory Medical Support Assistant
- One year of experience equivalent to the GS-7 grade level supervising MSA or patient support staff.
- Demonstrated advanced knowledge of managing patient support teams in a clinical environment.
- Strong ability to manage fiscal resources, analyze data, and produce management reports.
- Proven experience in conducting performance evaluations and providing staff training.
- Previous experience resolving complex patient or coworker interpersonal issues.
Federal Benefits & Perks
- ✓13-26 days of annual leave and 13 days of sick leave per year.
- ✓11 paid Federal holidays.
- ✓Federal health, vision, dental, and life insurance programs.
- ✓Traditional federal pension with a 401K-style savings plan (with matching contributions).
- ✓Up to 12 weeks of paid parental leave after 12 months of service.
- ✓Childcare subsidies for eligible employees.
- ✓Opportunities for annual salary increases.
💡 How to Apply Supervisory Medical Support Assistant Job & Insider Tips
Application Steps for Supervisory Medical Support Assistant Job
- Create or log into your USAJOBS account.
- Review the full job announcement requirements.
- Prepare your resume and necessary supporting documentation (SF-50, etc.).
- Complete the online occupational questionnaire.
- Submit your application and all required documents by the closing date.
💡 General Tips
- Be specific in your resume—the hiring team cannot make assumptions about your experience.
- Ensure your SF-50 clearly demonstrates your one-year time-in-grade eligibility.
- Use the standard clinical resume template provided by the VA.
- Submit your application well before the 11:59 PM ET deadline on the closing date.
- Check your application status regularly through your USAJOBS dashboard.
Frequently Asked Questions
What is the primary responsibility of a Supervisory Medical Support Assistant?
You will plan, direct, and oversee administrative support for inpatient and outpatient clinical areas, manage staff assignments, resolve complex operational issues, and ensure compliance with medical facility policies.
Is this position eligible for telework?
No, this is an onsite position and is not eligible for telework.
Can I use volunteer experience to qualify for this job?
Yes, both paid and unpaid volunteer experience are considered if they build the necessary competencies for the position.
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln’s promise to care for those who have served in the military and their families. The VA North Texas Health Care System is a massive, integrated network serving over 500,000 Veterans across 40 counties. As part of a team of approximately 4,000 employees, you will play a crucial role in maintaining the high standards of care and operational efficiency required to serve those who have sacrificed so much.