Launch Your Career: Guest Services Representative at Dover AFB
Are you looking for a flexible career path that combines professional growth with service to our nation's military community? The Department of the Air Force is currently seeking a motivated Guest Services Representative to join the team at the Eagles' Rest Inn on Dover Air Force Base. This is a unique opportunity to work in a Morale, Welfare, and Recreation (MWR) capacity, providing essential hospitality services.
Job Responsibilities
As a Guest Services Representative, your primary goal is to ensure a seamless guest experience. Key duties include:
- Managing room reservations via phone, email, and in-person contact.
- Assigning rooms and issuing keys to authorized patrons.
- Processing financial transactions, managing cash drawers, and generating daily reports.
- Assisting with the Night Audit process and closing credit card machines.
- Maintaining facility cleanliness and managing room maintenance requests.
- Overseeing the facility's lost and found program.
Comparison: Standard vs. Flexible NAF Positions
| Feature | Standard Position | Flexible Position (This Role) |
|---|---|---|
| Guaranteed Hours | Yes | No |
| Max Hours | 40+ | Up to 40 per week |
| Schedule | Fixed | Variable |
| Benefits | Full/Varied | Varied/Program-Specific |
Requirements
To qualify for this position, you must demonstrate experience in clerical or cashiering roles. You should be comfortable handling money, balancing accounts, and managing multiple tasks simultaneously. Additionally, you must be a U.S. citizen or otherwise qualified individual with a three-year residency in the U.S. territory.
Salary and Benefits
This position offers an hourly rate of $15.63. While hours are flexible, the role provides a unique opportunity to build your resume with federal government experience, which can be a stepping stone to future career advancements.
Application Tips
- Tailor Your Resume: Clearly list your past clerical and cashier experience.
- Documentation: Ensure all required documents (DD-214, proof of marriage, etc.) are submitted with your initial application.
- Follow Deadlines: The application closes on August 2, 2026. Do not wait until the last minute, as document virus scans can take time.
Becoming a Guest Services Representative at Dover AFB is a fantastic way to serve your community while developing valuable professional skills. Apply today to secure your place in a dynamic, supportive team environment.
Why This Guest Services Representative Job Matters
Launch your career with the Air Force as a Guest Services Representative at Dover AFB, where every interaction makes a difference.
Guest Services Representative Job Overview
Join the team at the Eagles' Rest Inn on Dover Air Force Base! This flexible, non-appropriated fund (NAF) position offers a dynamic environment for customer service professionals. As a Guest Services Representative, you will be the face of our hospitality operations, ensuring that authorized guests receive exceptional service from check-in to checkout. This role is perfect for those who thrive in a fast-paced setting and enjoy assisting military personnel and their families.
Requirements for Guest Services Representative
- U.S. Citizenship or qualified status as a non-U.S. national with residency requirements.
- Must be able to provide a REAL ID or authorized identity documentation for base access.
- Must register for Selective Service if a male born after December 31, 1959.
- Ability to perform clerical and cashier duties effectively.
- Competency in resolving basic arithmetic problems and handling cash transactions.
- Must successfully complete an E-Verify employment check.
- Ability to pass a suitability and fitness background check.
Preferred Qualifications for Guest Services Representative
- Prior experience in hospitality or front-desk operations.
- Strong proficiency in property management software.
- Demonstrated ability to handle high-volume customer service tasks.
- Excellent communication and interpersonal skills.
Federal Benefits & Perks
- ✓Competitive hourly pay
- ✓Flexible work schedule (up to 40 hours per week)
- ✓Contribution to Morale, Welfare, and Recreation (MWR) activities
- ✓Opportunities for professional development within the Air Force Services environment
💡 How to Apply Guest Services Representative Job & Insider Tips
Application Steps for Guest Services Representative Job
- Create or log into your USAJobs account.
- Review the full position requirements and prepare your resume.
- Complete the online questionnaire via the USAJobs application portal.
- Upload all required supporting documentation, such as proof of eligibility or military records.
- Submit your complete application package before the August 2, 2026, deadline.
💡 General Tips
- Ensure your resume explicitly details your clerical and cashier experience.
- Sanitize sensitive personal information from supplemental documents if required.
- List contact information for references to expedite the hiring process.
- Check your application status regularly through your USAJobs dashboard.
Frequently Asked Questions
What does it mean to be a 'Flexible' position?
A flexible position has no guaranteed minimum hours, but you may work up to 40 hours per week depending on the operational needs of the Eagles' Rest Inn.
Is education required for this role?
No, there is no minimum educational requirement for this position; your eligibility is primarily based on your experience and suitability.
Can I apply if I am not a veteran?
Yes, this position is open to everyone, though applicants will be categorized based on specific hiring preferences and priority considerations.
Job from Air Mobility Command
The Air Force Non-Appropriated Fund (NAF) division is dedicated to supporting the well-being of Air Force and Space Force personnel. By working at the Eagles' Rest Inn, you are directly contributing to the comfort and morale of military families and guests. It is a rewarding environment where customer service is the primary focus.