Become a Leader in Veteran Healthcare: Supervisory Medical Support Assistant (Remote)
Are you looking for a leadership role that balances remote work flexibility with a profound sense of purpose? The Department of Veterans Affairs (VA) is hiring a Supervisory Medical Support Assistant (MSA) to serve within the VISN 6 Mid-Atlantic Health Care Network. This role is essential to our mission of providing high-quality, efficient care to the men and women who have served our nation.
Job Responsibilities
As a Supervisory MSA, you are the backbone of our Clinical Contact Center. You will lead a team of Advanced MSAs to ensure Veterans receive timely access to care. Your key responsibilities will include:
- Personnel Management: Leading recruitment, onboarding, performance evaluations, and training.
- Operations Oversight: Evaluating clinical workflow and implementing improvements to ensure efficient appointment scheduling.
- Problem Solving: Resolving complex issues, managing staff escalations, and ensuring policy compliance.
- Data Analysis: Extracting and analyzing performance metrics to report progress to senior leadership.
Requirements
To be considered for this position, you must meet specific federal standards:
- Citizenship: Must be a U.S. Citizen.
- Language: Proficiency in spoken and written English.
- Education: Minimum of a high school diploma or GED.
- Experience: One year of specialized experience at the GS-07 level or equivalent.
| Feature | Details |
|---|---|
| Salary Range | $66,633 - $86,619 |
| Grade Level | GS-08 |
| Position Type | Permanent, Excepted Service |
| Location | Remote (Anywhere in the U.S.) |
Salary Overview
The position is categorized at the GS-08 level, offering a competitive annual salary ranging from $66,633 to $86,619. Compensation is determined by the federal pay scale and your professional experience.
Benefits
The VA provides a comprehensive benefits package designed to support your work-life balance and long-term security, including federal healthcare coverage, a robust retirement plan (FERS), and generous leave accrual.
Application Tips
- Use the Required Template: Download the specific Clinical Resume document linked in the announcement; it is non-negotiable for this role.
- Detail Your Experience: Clearly articulate your leadership and administrative accomplishments. Do not assume the recruiter knows your history.
- Meet Deadlines: Ensure your application is submitted before the midnight deadline on July 27, 2026.
This role offers a unique opportunity to lead in a digital, patient-centered environment. If you are ready to use your leadership skills to impact the lives of Veterans, we encourage you to review the full details and apply today.
Why This Supervisory Medical Support Assistant Job Matters
Advance your career while directly supporting those who served our nation by leading a team in a remote, high-impact clinical environment.
Supervisory Medical Support Assistant Job Overview
The Veterans Health Administration is seeking a dedicated Supervisory Medical Support Assistant to join the VISN 6 Clinical Contact Center. In this remote position, you will oversee administrative and support staff, ensuring our Veterans receive high-quality, compassionate care through various digital communication channels. You will play a critical role in optimizing clinical operations, managing team performance, and maintaining the excellence that our Veterans deserve.
Requirements for Supervisory Medical Support Assistant
- U.S. Citizenship
- Proficiency in written and spoken English
- High school diploma or GED equivalent
- One year of creditable experience equivalent to the GS-07 grade level
- Registration with the Selective Service for males born after 12/31/1959
- Ability to complete a one or two-year trial period
Preferred Qualifications for Supervisory Medical Support Assistant
- Six months to one year of experience in a leadership or supervisory capacity
- Proven ability to work independently in a remote environment
- Demonstrated experience with performance evaluations and staff development
- Strong fiscal management and resource allocation skills
Federal Benefits & Perks
- ✓Federal health insurance plans
- ✓Competitive retirement programs (FERS/Thrift Savings Plan)
- ✓Paid annual and sick leave
- ✓Opportunities for professional development and training
- ✓Remote work flexibility
💡 How to Apply Supervisory Medical Support Assistant Job & Insider Tips
Application Steps for Supervisory Medical Support Assistant Job
- Create or log into your USAJOBS account.
- Download and complete the required standard Clinical Resume document.
- Prepare your full resume/CV and any supporting documentation (SF-50, transcripts, etc.).
- Complete the online application questionnaire.
- Submit your entire application package by 11:59 PM ET on July 27, 2026.
- Monitor your email for potential USA Hire assessment invitations.
💡 General Tips
- Be specific and clear in your resume; do not assume the recruiter knows your past responsibilities.
- Ensure you use the mandatory Clinical Resume document provided by the VA.
- Double-check that all required supporting documents are uploaded correctly in their specified slots.
- Practice using the resources available at the USA Hire Applicant Resource Center.
- Set aside at least three hours to complete any necessary assessments without interruption.
Frequently Asked Questions
Is this job fully remote?
Yes, this position is designated as a remote role, allowing you to perform your duties from anywhere in the United States.
What is the primary goal of this supervisory position?
The Supervisory MSA is responsible for managing staff and clinical operations within the VISN Clinical Contact Center to ensure efficient Veteran access to healthcare services.
Will I need to perform shift work?
Yes, because the Clinical Contact Center operates 24/7, the work schedule will include various shifts which will be discussed during the interview process.
What is the trial period?
New hires must complete a one or two-year trial period to evaluate performance and conduct.
Is there an assessment test?
Yes, you may be required to complete the USA Hire Competency-Based Assessments after your initial application submission.
Job from Veterans Health Administration
The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States. We provide comprehensive care to millions of Veterans, honoring President Lincoln’s promise to care for those who have borne the battle. Working for the VA means joining a team dedicated to compassion, excellence, and constant innovation in patient support.