Launch Your Healthcare Career as a Medical Support Assistant at the Martinsburg VA

The Department of Veterans Affairs (VA) is committed to providing world-class care to those who have served our nation. As a Medical Support Assistant (Advanced) at the Martinsburg VA Medical Center, you will play a critical role in this mission. This position is not just an administrative job; it is a gateway to supporting the daily operations of a vital dental clinic.

Job Responsibilities

As an AMSA, your day-to-day work will be diverse and impactful. You will:

Manage patient scheduling, including cancellations and re-scheduling.
Coordinate care between dental hygienists, dentists, and laboratory staff.
Perform receptionist duties for both in-person and telephone interactions.
Manage consults and ensure clinic schedules remain optimized.
Verify patient insurance and demographic data to support accurate billing.

Requirements

To be considered for this position, applicants must meet several baseline requirements:

U.S. Citizenship status.
Proficiency in written and spoken English.
Completion of high school/GED.
Completion of a background check and drug screening requirements where applicable.
Participation in the seasonal influenza vaccination program.

Salary and Benefits Comparison

Feature	Details
Salary Range	$52,934 - $68,814
Location	Martinsburg, West Virginia
Pay Interval	Per Year
Schedule	Full-time (Mon-Fri, 8:00 AM - 4:30 PM)

Employees enjoy full federal benefits, including robust retirement plans, health insurance, and paid time off.

Application Tips

Use the Template: Ensure you use the VA-provided clinical resume template.
Don't Wait: This job is limited to the first 25 applicants. Apply as soon as possible.
Assessments: Be prepared for the USA Hire assessment; review the practice materials provided on the OPM website.

If you are a detail-oriented professional with a heart for service, the Martinsburg VA Medical Center is the perfect place to advance your career. Apply today to make a difference in the lives of our Veterans.

Why This Medical Support Assistant (Advance) Job Matters

Launch a meaningful career at the Martinsburg VA Medical Center, where your administrative expertise directly improves health outcomes for our nation's heroes.

Medical Support Assistant (Advance) Job Overview

The Martinsburg VA Medical Center is seeking a dedicated Medical Support Assistant (Advanced) to join our Dental Clinic team. This vital role serves as the backbone of our outpatient operations, managing complex scheduling, patient access, and clinical coordination within an interdisciplinary care model. You will be the primary point of contact for Veterans, ensuring their journey through our dental services is seamless, professional, and compassionate. This position is ideal for an organized professional who thrives in a collaborative environment and is committed to supporting those who have served.

Requirements for Medical Support Assistant (Advance)

U.S. Citizenship (unless otherwise permitted by VA policy).
Proficiency in spoken and written English.
Completion of a high school diploma or GED.
Successful completion of a background and security investigation.
Participation in the seasonal influenza vaccination program.
Ability to serve a 1 or 2-year trial period.
Registration with the Selective Service (for males born after 12/31/1959).
Compliance with REAL ID-compliant identification requirements.

Preferred Qualifications for Medical Support Assistant (Advance)

One year of specialized experience equivalent to the GS-5 grade level.
Expertise in managing complex scheduling, consults, and electronic health record systems.
Strong proficiency in medical terminology and clinical flow processes.
Proven ability to collaborate effectively with diverse interdisciplinary medical teams.
Advanced skills in customer service and managing multi-line phone systems in a high-volume clinical environment.

Federal Benefits & Perks

✓Competitive Federal Salary
✓Comprehensive Health Insurance options
✓Retirement savings plans including FERS
✓Generous paid time off and sick leave accrual
✓Opportunities for professional development and training
✓The opportunity to participate in a 'Whole Health' workplace culture

💡 How to Apply Medical Support Assistant (Advance) Job & Insider Tips

Application Steps for Medical Support Assistant (Advance) Job

Create or log into your account on the USAJOBS portal.
Download and complete the mandatory Clinical Resume Document from the provided VA link.
Upload your resume, transcripts, and required documents (e.g., SF-50 if applicable).
Complete the online application questionnaire thoroughly.
Submit your application package before the closing date or the 25-application cap.
Monitor your email for a unique link to the required USA Hire Competency-Based Assessments.

💡 General Tips

Do not wait until the last minute; this position may close early if 25 applications are received.
Use the specific VA Clinical Resume template provided in the job announcement.
Be detailed in your resume; the hiring team cannot make assumptions about your past experience.
If you are a federal employee, ensure your SF-50 clearly demonstrates time-in-grade.
Set aside at least three hours of uninterrupted time to complete the USA Hire assessment.

Frequently Asked Questions

What if I don't have previous medical office experience?

While this is an 'Advanced' position requiring specific experience at the GS-5 equivalent level, your experience can include paid or unpaid volunteer work in clinical settings that demonstrates your ability to manage scheduling and patient flow.

Is telework an option for this role?

No, this is an onsite position at the Martinsburg VA Medical Center that requires daily in-person interaction with patients and clinical staff.

Why does the announcement say it might close sooner than the date listed?

This vacancy is subject to a 25-application limit. Once the agency receives 25 applications, the window will close, regardless of the official end date.

What is the 'Whole Health' approach?

It is the VA’s philosophy that focuses on the patient's well-being and life goals, rather than just treating symptoms.

How is my experience evaluated?

Your experience is evaluated against the competencies listed in the job post. Be as specific as possible regarding your duties in past roles.

Job from Veterans Health Administration

The Martinsburg VAMC, located in the historic Eastern Panhandle of West Virginia, serves over 70,000 Veterans across four states. We pride ourselves on a 'Whole Health' approach, ensuring that every Veteran receives personalized and proactive care. By joining our team, you become part of a network dedicated to excellence, compassion, and innovation in health services.