Lead Medical Support Assistant: A Vital Role at the VA
Are you looking to advance your career in healthcare administration while serving those who have protected our country? The Department of Veterans Affairs (VA) is seeking a dedicated Lead Medical Support Assistant to join the team at the Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin. This role is essential for ensuring that our outpatient surgical care clinics operate efficiently and effectively.
Job Responsibilities
As a Lead Medical Support Assistant (MSA), you will serve as a key point of contact for clinical operations. Your daily tasks will include:
- Monitoring and making work assignments.
- Conducting quarterly scheduling audits to ensure accuracy.
- Providing on-the-job training and guidance for clinical staff.
- Resolving workplace conflicts and reporting operational backlogs.
- Communicating sensitive information to clinicians and case managers.
Requirements
To qualify for this position, you must:
- Be a U.S. citizen.
- Possess a high school diploma or equivalent.
- Demonstrate proficiency in written and spoken English.
- Successfully complete all security and health mandates.
Salary and Comparison Table
The salary range for this GS-7 position is $52,770 to $68,603 per year.
| Feature | Details |
|---|---|
| Position Level | GS-7 |
| Location | Milwaukee, Wisconsin |
| Employment Type | Permanent |
| Schedule | Full-time (Mon-Fri) |
Benefits
Employees of the VA enjoy robust federal benefits, including competitive health insurance plans, retirement savings through the Federal Employees Retirement System (FERS), and generous paid leave policies.
Application Tips
- Always use the standard Clinical Resume Document required by the VA.
- Be specific about your past supervisory or scheduling experience.
- Verify your eligibility for veterans' preference before submitting.
If you are a organized, flexible leader who thrives in a fast-paced environment, this Lead Medical Support Assistant position at the VA is the perfect next step for your career. Apply today to help us provide world-class care to our Veterans.
Why This Lead Medical Support Assistant Job Matters
Take the lead in patient care. Join the Clement J. Zablocki VA Medical Center and help transform the healthcare experience for those who served our nation.
Lead Medical Support Assistant Job Overview
The Department of Veterans Affairs is seeking a highly organized and motivated professional to serve as a Lead Medical Support Assistant in Milwaukee, Wisconsin. In this role, you will be the backbone of the Surgical Care Outpatient Clinic, ensuring that clinical workflows remain efficient and that our Veterans receive timely, high-quality care. You will oversee daily operations, guide staff, and manage complex scheduling requirements, making this an ideal opportunity for a detail-oriented leader looking to make a meaningful impact in public service.
Requirements for Lead Medical Support Assistant
- Must be a U.S. Citizen.
- Must be proficient in written and spoken English.
- Must possess a High School Diploma or GED.
- Completion of a background/security investigation.
- Participation in the seasonal influenza vaccination program.
- Selective Service registration for males born after 12/31/1959.
- Must successfully complete a 1 or 2-year trial period.
Preferred Qualifications for Lead Medical Support Assistant
- One year of specialized experience at the GS-6 level or equivalent.
- Proven ability to distribute and balance workloads among staff.
- Demonstrated experience in staff training, performance monitoring, and conflict resolution.
- Advanced knowledge of medical terminology and clinical flow systems.
- Proficiency in coordinating interdisciplinary care teams and managing complex schedules.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options.
- ✓Participation in the Federal Employees Retirement System (FERS).
- ✓Paid vacation, sick leave, and federal holidays.
- ✓Life insurance and flexible spending accounts.
- ✓Access to professional development and training programs.
💡 How to Apply Lead Medical Support Assistant Job & Insider Tips
Application Steps for Lead Medical Support Assistant Job
- Create or log into your USAJOBS account.
- Review all documentation requirements, including the mandatory clinical resume format.
- Complete the online occupational questionnaire.
- Upload your resume, SF-50 (if applicable), and any required supporting documents.
- Submit your application package before the 11:59 PM ET deadline on July 27, 2026.
💡 General Tips
- Ensure your resume clearly details your experience as it relates to the specific duties mentioned.
- Use the specific clinical resume template provided by the VA to avoid processing delays.
- Double-check that all required documents, such as transcripts or veteran documentation, are attached.
- Check your application status regularly through your USAJOBS dashboard.
Frequently Asked Questions
Is this a remote position?
No, this is an onsite position located at the Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin.
What is the full performance level of this job?
The full performance level for this vacancy is GS-7.
Are there recruitment incentives for this position?
No, relocation and recruitment incentives are not authorized for this role.
Job from Veterans Health Administration
The Veterans Health Administration (VHA) is the largest integrated health care system in the United States. Our mission is to fulfill President Lincoln's promise to provide compassionate, whole-health care to our nation's Veterans, their families, and caregivers. Joining the VHA means becoming part of a community dedicated to excellence, integrity, and service.