Advance Your Career as a Lead Medical Support Assistant with the VA
Are you a dedicated administrative professional looking to make a meaningful difference? The Veterans Health Administration (VHA) at the Charlie Norwood VA Medical Center in Augusta, Georgia, is currently hiring a Lead Medical Support Assistant (LMSA). This pivotal role offers the opportunity to support the men and women who have served our nation while advancing your career within a prestigious federal system.
Job Responsibilities
As a Lead Medical Support Assistant, your day-to-day work will center on ensuring that our specialty care clinics run smoothly. You will lead a team of MSAs, balancing workloads and ensuring that clinical scheduling remains precise.
- Staff Leadership: You will provide guidance, training, and performance input for lower-graded staff.
- Administrative Oversight: Manage complex scheduling processes and maintain patient records.
- Communication Liaison: Act as the primary point of contact between interdisciplinary care teams and patients.
- Problem Solving: Develop contingency plans for clinic access and resolve daily workflow conflicts.
Requirements
To be considered for this role, you must meet the following baseline requirements:
- Citizenship: You must be a United States citizen.
- Language: Proficiency in spoken and written English.
- Education/Experience: A minimum of six months of clerical or office experience, or a high school diploma with related post-secondary coursework.
- Compliance: Ability to pass a background check and adherence to the VA’s influenza vaccination policy.
Salary and Benefits Comparison
| Feature | Details |
|---|---|
| Salary Range | $53,710 - $69,825 / year |
| Paid Leave | 37-50 days (inclusive of holidays/sick time) |
| Retirement | Traditional Pension + TSP (401k) |
| Insurance | Federal Health, Vision, Dental, Life |
Application Tips
- Use the Required Format: Download the specified Clinical Resume Document as indicated in the vacancy instructions.
- Detail Your Experience: Be explicit about your experience with medical scheduling, staff leadership, and clinical software.
- Submit Early: Do not wait until the final hours of the July 24, 2026 deadline. Technical issues can occur, and late submissions will not be considered.
This position is an excellent opportunity for those who are ready to lead and serve. By overseeing the administrative success of our clinics, you directly contribute to the well-being of our Veterans. We encourage you to apply if you meet the qualifications and are ready to join a team that values your leadership.
Why This Lead Medical Support Assistant Job Matters
Step into a leadership role that directly supports our nation's heroes—the Veterans Health Administration is seeking a dedicated Lead Medical Support Assistant to join our mission-driven team in Augusta, Georgia.
Lead Medical Support Assistant Job Overview
The Charlie Norwood VA Medical Center is looking for an experienced and motivated individual to serve as a Lead Medical Support Assistant. In this role, you will be the cornerstone of our Specialty Care unit, overseeing administrative workflow, mentoring staff, and ensuring that our Veterans receive the efficient, compassionate, and high-quality care they deserve. You will act as a bridge between management, medical staff, and patients, facilitating smooth clinical operations and maintaining the integrity of our patient scheduling systems.
Requirements for Lead Medical Support Assistant
- Must be a U.S. Citizen.
- Proficiency in spoken and written English.
- Must complete a successful background and security investigation.
- Selective Service registration for males born after December 31, 1959.
- Must participate in the seasonal influenza vaccination program.
- Completion of a 1- or 2-year trial period.
- Possession of a high school diploma or equivalent.
- Six months of qualifying clerical or office experience.
Preferred Qualifications for Lead Medical Support Assistant
- One year of specialized experience at the GS-6 level or equivalent.
- Advanced proficiency in medical terminology.
- Proven expertise in clinical flow processes and interdisciplinary scheduling.
- Demonstrated ability to train staff and manage complex administrative workflows.
- Experience in resolving day-to-day conflicts in a fast-paced medical environment.
Federal Benefits & Perks
- ✓Competitive federal salary with periodic increases.
- ✓Comprehensive health, dental, vision, and life insurance.
- ✓Federal pension plan and 401k-style Thrift Savings Plan (TSP) with up to 5% agency match.
- ✓37-50 days of paid time off (annual leave, sick leave, and federal holidays).
- ✓Paid parental leave for eligible employees.
- ✓Childcare subsidies for qualifying families.
- ✓Potential for credit toward annual leave accrual based on prior experience.
💡 How to Apply Lead Medical Support Assistant Job & Insider Tips
Application Steps for Lead Medical Support Assistant Job
- Create or log into your USAJOBS account.
- Prepare your resume and ensure you include the required Clinical Resume Document.
- Complete the online occupational questionnaire.
- Upload all necessary documentation, including SF-50s if applicable.
- Submit your full application package before the deadline of July 24, 2026.
💡 General Tips
- Be specific and thorough in your resume to ensure you get full credit for all relevant experience, including volunteer work.
- Review the specific 'Clinical Resume Document' requirements provided in the job post to ensure your application is not disqualified.
- Check your application status regularly through your USAJOBS dashboard.
- Ensure all uploaded documents are legible and clearly labeled.
- Double-check your responses to the assessment questionnaire before submitting.
Frequently Asked Questions
What is the primary role of the Lead Medical Support Assistant?
The Lead MSA coordinates administrative tasks for the unit, including workload management, scheduling, training new staff, and ensuring clinic access processes meet VA standards.
Is this a remote or telework-eligible position?
No, this is an onsite position located at the Charlie Norwood VA Medical Center in Augusta, Georgia.
What happens if I haven't completed my education yet?
Applicants pending the completion of educational or certification requirements may be referred and tentatively selected, but final hiring is contingent upon meeting all requirements.
What is the work schedule?
The shift is Monday through Friday, 9:00 AM to 5:30 PM.
Is there a sign-on bonus?
Recruitment incentives are not currently authorized for this position.
Job from Veterans Health Administration
The Department of Veterans Affairs (VA) is dedicated to fulfilling President Lincoln’s promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." Working for the VA means becoming part of a community that values compassion, integrity, and excellence in healthcare delivery.