Become a Leader in Immigration Operations: Supervisory Operations Support Specialist at USCIS
Are you ready to take your federal career to the next level? The Department of Homeland Security (DHS), specifically U.S. Citizenship and Immigration Services (USCIS), is seeking a highly capable and motivated professional for a Supervisory Operations Support Specialist role in New York. This position is perfect for leaders who excel in administrative oversight, process improvement, and managing high-performing teams to support one of the most critical missions in the federal government.
Job Responsibilities
As a Supervisory Operations Support Specialist, your role is multifaceted. You will:
- Provide Leadership: Manage, coach, and guide a team of specialists to provide administrative and technical direction.
- Strategic Problem Solving: Identify operational roadblocks and implement efficient, sustainable solutions.
- Policy Oversight: Evaluate communication processes and recommend policy changes that improve mission effectiveness.
- Liaison & Advice: Act as a subject matter expert to district leadership, providing guidance on complex administrative and multi-programmatic projects.
- Compliance: Enforce EEO policies, handle grievances, and ensure all staff adhere to agency standards.
Requirements
You must be a U.S. Citizen and satisfy federal security clearance requirements. Key qualifications include:
| Requirement | Description |
|---|---|
| Experience | One year of specialized experience equivalent to GS-13 level |
| Residency | Must meet specific 3-of-5-year residency rules |
| Suitability | Must pass drug testing and background check |
| Education | No educational substitution allowed |
Salary Overview
This position offers a highly competitive federal salary range of $148,222 to $192,694 per year, commensurate with your experience and the GS-14 pay scale.
Benefits
Beyond the salary, federal employees enjoy an extensive package, including:
- Comprehensive insurance options (Health, Dental, Vision)
- Federal Retirement system (FERS) and Thrift Savings Plan (TSP)
- Paid time off, including holidays and vacation
- Professional development and tuition reimbursement
- Telework opportunities based on agency policy
Application Tips
Ensure your resume is strictly limited to two pages and uses standard formatting. Be as specific as possible about your federal grade levels, dates of service, and the specific duties you performed that align with the mission support programs mentioned. Failure to provide specific details regarding your work history often leads to an ineligible rating.
This is a unique opportunity to lead, innovate, and contribute to the success of USCIS. If you possess the leadership skills and administrative expertise to drive results in a complex federal environment, we encourage you to submit your application by July 27, 2026.
Why This Supervisory Operations Support Specialist Job Matters
Step into a pivotal leadership role where your administrative expertise directly supports the frontline defense of America’s immigration system.
Supervisory Operations Support Specialist Job Overview
The U.S. Citizenship and Immigration Services (USCIS) is seeking a dedicated Supervisory Operations Support Specialist to join the Field Operations Directorate in New York. This high-impact leadership position involves guiding a team of specialists to manage administrative functions, financial operations, and complex organizational projects. You will serve as a trusted advisor to district leadership, ensuring that operational goals are met with precision and integrity while contributing to the agency’s vital mission of safeguarding national security and upholding the promise of lawful immigration.
Requirements for Supervisory Operations Support Specialist
- Must be a U.S. Citizen or U.S. National.
- One year of specialized experience at the GS-13 grade level.
- Must meet Time-in-Grade requirements by the closing date.
- Pass a thorough background investigation, including financial disclosure.
- Subject to a mandatory drug screening program.
- Selective Service registration for males born after 12/31/1959.
- Residency requirement for non-USCIS employees (3 of last 5 years in the U.S. or overseas for Federal/Military).
- Submission of a resume not exceeding two pages.
Preferred Qualifications for Supervisory Operations Support Specialist
- Expertise in human resources management or financial/budget management.
- Strong background in evaluating and streamlining operational processes.
- Demonstrated ability to write authoritative reports on complex administrative issues.
- Experience in collaborative problem-solving across multiple organizational levels.
- Proven history of implementing EEO policies and resolving employee relations matters.
Federal Benefits & Perks
- ✓Comprehensive health, dental, and vision insurance.
- ✓Life and long-term care insurance options.
- ✓Federal retirement benefits and Thrift Savings Plan (401k equivalent).
- ✓Flexible Spending Accounts for healthcare and dependent care.
- ✓Generous paid federal holidays and personal leave accrual.
- ✓Telework and flexible scheduling opportunities.
- ✓Tuition reimbursement and extensive professional development training.
- ✓Access to on-site fitness centers and wellness programs.
💡 How to Apply Supervisory Operations Support Specialist Job & Insider Tips
Application Steps for Supervisory Operations Support Specialist Job
- Review the full vacancy announcement carefully.
- Prepare a resume limited to two pages (minimum 11pt font, 0.8 inch margins).
- Click the Apply Online button via the USAJobs portal.
- Complete all required online questionnaires and assessment components.
- Upload all necessary supporting documentation (SF-50, DD214, etc.).
- Submit your application before the 11:59 PM ET deadline on July 27, 2026.
- Monitor your email for a unique link to complete USA Hire Assessments.
💡 General Tips
- Ensure your resume specifically lists start/end dates (month/day/year) and hours worked per week for every position.
- Clearly articulate how your experience maps to the GS-14 level duties outlined.
- Do not include personal information or headers that push your resume over the strict two-page limit.
- Use the USA Hire Applicant Resource Center to practice assessment modules before your official test.
- Submit your application early to avoid last-minute technical delays.
Frequently Asked Questions
Is there an educational substitution for this position?
No, there is no educational substitution for the GS-14 grade level; you must demonstrate the required specialized experience.
How long is the temporary assignment?
This position is a temporary assignment not to exceed one year, but it may be extended for up to a total of five years.
Can I submit my resume via email?
No, all applications must be submitted through the official USAJobs online portal.
Job from Citizenship And Immigration Services
USCIS is the federal agency tasked with managing the nation’s lawful immigration system. By fostering a culture of opportunity and safeguarding national security, the agency relies on its dedicated workforce to detect fraud and manage immigration benefit processes. Joining the Field Operations Directorate means you are contributing directly to the integrity of the U.S. immigration system.