Join the Team: Guest Services Representative at the U.S. Air Force Academy

Are you looking for a stable position where your customer service skills can shine? The U.S. Air Force Academy, located in Colorado, is currently inviting applications for a Guest Services Representative at the Rampart Lodge. This is an excellent opportunity to work within the Department of the Air Force and contribute to the morale and welfare of our military community.

Job Responsibilities

As a Guest Services Representative, you are the face of the lodge. Your primary duties include:

Guest Interaction: Greeting guests, confirming reservations, and managing room assignments.
Financial Duties: Handling cash, processing credit card payments, balancing accounts, and preparing daily reports.
Operational Tasks: Managing room status via property management systems, assisting with maintenance reporting, and maintaining the cleanliness of the lobby.
Facility Upkeep: Assisting with site maintenance, such as clearing walkways during winter weather events.

Comparison: Standard Hospitality vs. Federal NAF Guest Services

Feature	Standard Hotel	Air Force Academy NAF
Environment	Commercial	Military/Federal
Primary Guests	General Public	Authorized Patrons/Military
Funding	Corporate	Non-Appropriated Funds
Mission	Profit-Driven	Morale & Welfare

Requirements

To be considered for this role, you must demonstrate the following:

Proven ability to perform clerical and cash-handling duties.
Competence in resolving basic arithmetic problems and making accurate change.
Fluency in English (reading, speaking, and writing).
Eligibility to pass a federal background investigation.
Minimum age requirements for the sale of alcohol.

Salary and Benefits

This position offers a competitive starting rate of $16.03 per hour. As an NAF employee, you gain access to a structured work environment with a guaranteed minimum of 20 hours per week, providing both stability and the opportunity to work in a unique, high-security environment.

Application Tips

Tailor Your Resume: Clearly describe your experience with customer service and money handling.
Submit All Documents: Ensure you include your resume, questionnaire responses, and any proof of preference (e.g., DD-214) by the closing date.
Use Official Resources: Utilize the USAJobs help portal if you are unfamiliar with the application process.

Working as a Guest Services Representative at the Air Force Academy is more than just a job; it is a way to support those who serve. If you are detail-oriented, friendly, and reliable, we encourage you to apply by October 15, 2026. Your contributions help maintain the high standards of the Rampart Lodge.

Why This Guest Services Representatives Job Matters

Launch your career at the heart of the U.S. Air Force Academy and provide world-class service to those who serve our nation.

Guest Services Representatives Job Overview

The U.S. Air Force Academy is seeking motivated individuals to join the Rampart Lodge team as Guest Services Representatives. This non-appropriated fund (NAF) position offers a steady part-time schedule in a professional hospitality environment, focusing on guest relations, administrative support, and front-desk operations.

Requirements for Guest Services Representatives

Must be able to read, speak, and write English fluently.
Must meet the minimum legal age requirement for the sale of alcoholic beverages.
Ability to perform general clerical and cashier tasks.
Experience in handling multiple tasks while maintaining quality customer service.
Proficiency in basic arithmetic to process payments and calculate change.
Must be able to successfully complete a background investigation.
Must be a U.S. Citizen or Non-U.S. National meeting residency requirements.

Preferred Qualifications for Guest Services Representatives

Prior experience in hospitality or hotel front-desk operations.
Familiarity with property management systems.
Strong communication skills for interacting with a diverse guest base.
Ability to manage administrative reporting and night audit procedures.

Federal Benefits & Perks

✓Regular guaranteed minimum of 20 hours per week.
✓Non-appropriated fund (NAF) employment benefits.
✓Exposure to professional hospitality standards in a federal environment.
✓Stable work environment at a premier military institution.

💡 How to Apply Guest Services Representatives Job & Insider Tips

Application Steps for Guest Services Representatives Job

Create or log into your USAJobs account.
Review the full job announcement details and requirements.
Prepare your resume, ensuring it highlights customer service and cash handling experience.
Complete the online assessment questionnaire.
Upload required documentation, such as proof of eligibility or military-related documents.
Submit your complete application package before the closing date of 10/15/2026.

💡 General Tips

Ensure your resume includes full contact information for your professional references.
Double-check that all uploaded documents are legible and clearly labeled.
If claiming veteran or spouse preference, attach your DD-214 or relevant proof immediately.
Do not include personal photographs in your resume, as this may lead to disqualification.
Monitor your email for status updates following the submission of your application.

Frequently Asked Questions

What is an NAF position?

NAF stands for Non-Appropriated Fund. These positions support Morale, Welfare, and Recreation (MWR) activities for the Air Force and Space Force and are funded through the revenue generated by these programs.

Is the schedule flexible?

This position is a regular role with a guaranteed minimum of 20 hours per week.

Do I need a security clearance?

A security clearance is not required, but you must satisfactorily complete a background investigation and an employment verification (E-Verify) check.

Job from U.S. Air Force Academy

The Air Force Non-Appropriated Funds (NAF) organization manages various Morale, Welfare, and Recreation (MWR) programs. These programs are vital to the quality of life for Air Force and Space Force service members, families, and civilians. By joining the team at Rampart Lodge, you are supporting a mission that values service, professionalism, and community.