Lead Medical Support Assistant (Office Automation) at Madigan Army Medical Center

Are you looking for a rewarding role where your administrative expertise directly impacts the well-being of our service members? The Defense Health Agency (DHA) is currently seeking a motivated Lead Medical Support Assistant to join the team at the Madigan Army Medical Center. This position is a unique opportunity to provide leadership and high-level administrative support within the Directorate of Mental Health.

Job Responsibilities

As a Lead Medical Support Assistant, you will act as a primary point of contact for clinic administration. Your responsibilities include:

Workload Distribution: Organizing daily tasks for staff to ensure clinic priorities are met.
Performance Reporting: Assisting supervisors in tracking team progress and identifying training needs.
Patient Communication: Handling inquiries regarding clinic hours, appointments, and patient information while adhering to privacy policies.
Record Maintenance: Ensuring all medical records are accurate and compliant with regulatory guidance.
Data Management: Utilizing software to create reports, rosters, and statistical data for the department.

Requirements

To qualify for this position, applicants must meet specific federal criteria:

Experience: One year of specialized experience at the GS-05 level or equivalent.
Documentation: A resume of two pages or less detailing relevant work history.
Citizenship: Proof of U.S. citizenship is required.
Time-in-Grade: Current federal employees must verify 52 weeks of service at the next lower grade level.

Comparison of Qualifications

Requirement	Description
Experience	1 Year Specialized
Education	Not applicable (Experience only)
Citizenship	Must be a U.S. Citizen
Probation	1 Year Required

Salary Overview

The compensation for this position ranges from $51,037 to $66,348 per year, including applicable locality pay or local market supplements based on the Joint Base Lewis-McChord area.

Benefits

Employees of the DHA enjoy a robust federal benefits package, including:

Health, dental, and vision insurance.
Participation in the Federal Employees Retirement System (FERS).
Accrued annual and sick leave.
Opportunities for career advancement within the federal government.

Application Tips

Resume Precision: Keep your resume to two pages and use plain language.
Check Eligibility: Ensure you have the necessary documentation (like SF-50s) to prove your hiring path (e.g., Veteran, Military Spouse).
Early Submission: Don't wait until the last minute; give your files time to pass the system's virus scan.

This role at the Madigan Army Medical Center is more than just an administrative job; it is an essential part of the mental health support system for the U.S. military. If you possess the experience and leadership skills required, we encourage you to apply today and contribute to the health and readiness of our military community.

Why This Lead Medical Support Assistant (Office Automation) Job Matters

Advance your career in medical administration at Madigan Army Medical Center—a critical role supporting our nation's heroes.

Lead Medical Support Assistant (Office Automation) Job Overview

The Defense Health Agency is seeking a dedicated Lead Medical Support Assistant (Office Automation) to join the Directorate of Mental Health at Madigan Army Medical Center. This position serves as a key administrative leader, ensuring seamless clinic operations, efficient patient information management, and high-level clerical support within an integrated healthcare environment.

Requirements for Lead Medical Support Assistant (Office Automation)

Must be a U.S. Citizen.
Must have one year of specialized experience equivalent to the GS-05 level.
Experience must include customer service, medical software usage, administrative support, and file management.
Must meet the 52-week time-in-grade requirement if currently holding a GS position.
Must complete a 1-year probationary period.
Must pass suitability and fitness checks.
Must adhere to male registration requirements for Selective Service if born after Dec 31, 1959.

Preferred Qualifications for Lead Medical Support Assistant (Office Automation)

Demonstrated ability to lead or distribute workloads in a medical office setting.
Strong proficiency in healthcare-specific database and office automation software.
Advanced interpersonal and communication skills for handling sensitive patient inquiries.
Proven track record of maintaining compliance with medical records regulations.

Federal Benefits & Perks

✓Federal healthcare coverage options
✓Comprehensive retirement programs
✓Paid vacation and sick leave
✓Federal holiday pay
✓Opportunities for professional development within the Department of Defense

💡 How to Apply Lead Medical Support Assistant (Office Automation) Job & Insider Tips

Application Steps for Lead Medical Support Assistant (Office Automation) Job

Log in or create an account on the federal application portal.
Complete the online assessment questionnaire.
Prepare a resume that is strictly two pages or less.
Gather supporting documents such as SF-50s or proof of eligibility.
Submit the full package via the application portal before the closing date.
Monitor application status through your dashboard.

💡 General Tips

Your resume must clearly detail your specialized experience including hours worked per week.
Avoid using acronyms; ensure your experience description is easy to understand for HR reviewers.
Ensure your SF-50 clearly demonstrates your one-year time-in-grade.
Submit your application well before the deadline to allow time for system virus scans.
Only upload the required documents to avoid an incomplete status.

Frequently Asked Questions

What is the specialized experience requirement?

You must have one year of experience performing medical support functions, including answering phones, using healthcare software to create reports, and managing electronic or paper patient files.

Is there a page limit for the resume?

Yes, your resume must be no more than two pages. Resumes exceeding this limit will be removed from consideration.

Can I substitute education for the required experience?

No, this position requires experience alone and does not accept education as a substitution for the one-year specialized experience requirement.

Can I use my college degree to qualify?

*A: No, this position requires professional experience in a medical support capacity rather than education.*

What is the security level for this job?

*A: It is classified as Non-sensitive (NS)/Low Risk.*

Job from Military Treatment Facilities Under Dha

The Defense Health Agency is a vital component of the Department of Defense. As an integrated healthcare system, the agency provides medical, dental, and pharmacy programs to over 9.5 million uniformed service members, retirees, and their families. Working here means joining a team dedicated to ensuring medical readiness and delivering world-class care anytime, anywhere.