Launch Your Career: Legal Administrative Specialist at the Veterans Benefits Administration

The Department of Veterans Affairs (VA) is committed to honoring those who have served our country. The Winston-Salem Regional Office is currently accepting applications for a Legal Administrative Specialist (Contact Representation). This role is essential to our mission, ensuring Veterans receive the care, benefits, and support they have earned through their service. If you are an organized, empathetic professional looking to transition into a meaningful federal career, this position offers both personal fulfillment and professional growth.

Job Responsibilities

As a Legal Administrative Specialist, you serve as a member of the Public Contact Team. Your primary duties include:

Counseling: Providing in-depth guidance to Veterans, their dependents, and beneficiaries on VA and non-VA benefits.
Outreach: Conducting interviews via telephone or in-person to explain complex rating decisions and benefit determinations.
Administration: Processing claims, preparing technical correspondence, and researching regulations to resolve errors or delays in benefits delivery.
Outreach: Providing broad service assistance regarding compensation, pension, home loans, education, and vocational rehabilitation.

Requirements

To be considered for this position, candidates must meet the following criteria by July 25, 2026:

Citizenship: Must be a U.S. Citizen.
Resume: Must be a maximum of two pages.
Experience: Specialized experience in customer service, benefit counseling, or claims processing.
Probation: Must complete a one-year probationary period.

Comparison Table: Grade Level Qualifications

Feature	GS-07	GS-09
Supervision Level	Direct supervision	Minimum supervision
Research Knowledge	Entry-level knowledge	Moderate knowledge
Education Substitute	1 year grad-level/SAA	Master’s degree or 2 yrs grad study

Salary Overview

The salary range for this position is $50,460 to $80,243 per year, depending on qualifications and grade level.

Benefits

Working for the VA provides access to an extensive benefits package, including:

Competitive federal health, dental, and vision insurance.
Generous retirement options through the Thrift Savings Plan (TSP).
Paid vacation, sick leave, and federal holidays.
Comprehensive life insurance coverage.

Application Tips

Format Matters: Ensure your resume is exactly two pages or less. Use the USAJOBS resume builder to guarantee compliance.
Be Specific: For every previous role, include the start and end dates (month/year) and clearly state your grade level if you have federal experience.
Detail Your Experience: Do not rely on generic summaries. Use the language found in the job duties section to highlight how your experience aligns with our requirements.

Q: Will I be working remotely?

A: No. This position is based in Winston-Salem and requires on-site presence. Situational telework may be granted on a case-by-case basis.

Serving those who have served our nation is a noble pursuit. As a Legal Administrative Specialist, you will gain invaluable experience in legal administration and benefit advocacy. Apply today and take the first step toward a career that makes a lasting difference.

Why This Legal Administrative Specialist (Contact Representation) Job Matters

Make a meaningful impact on the lives of those who served our nation by joining the Department of Veterans Affairs as a Legal Administrative Specialist in Winston-Salem.

Legal Administrative Specialist (Contact Representation) Job Overview

The Winston-Salem Regional Office of the Veterans Benefits Administration is seeking a dedicated Legal Administrative Specialist to join our Public Contact Team. In this role, you will serve as a vital link between the VA and our Veterans, providing compassionate guidance, explaining complex benefit decisions, and navigating administrative processes. If you are passionate about customer service and dedicated to supporting the Veteran community, this is a unique opportunity to build a rewarding federal career.

Requirements for Legal Administrative Specialist (Contact Representation)

Must be a U.S. citizen.
Must be registered with the Selective Service (if born after 12/31/1959).
Must pass a background/security investigation.
Must serve a 1-year probationary period.
Must submit a 2-page maximum resume.
Current federal employees must meet time-in-grade requirements (52 weeks at the next lower grade level).

Preferred Qualifications for Legal Administrative Specialist (Contact Representation)

Experience in benefit counseling or claims processing.
Demonstrated ability to perform research on federal, state, and local laws.
Strong verbal and written communication skills for dealing with a diverse public.
Ability to work independently with minimal supervision at the GS-09 level.
Graduate-level education or Superior Academic Achievement (for GS-07 qualification).

Federal Benefits & Perks

✓Comprehensive federal health insurance programs.
✓Life insurance options.
✓Retirement savings via the Thrift Savings Plan (TSP).
✓Paid federal holidays and leave accrual.
✓Professional development and career advancement opportunities.
✓Situational telework eligibility.

💡 How to Apply Legal Administrative Specialist (Contact Representation) Job & Insider Tips

Application Steps for Legal Administrative Specialist (Contact Representation) Job

Review the full announcement details and requirements.
Prepare a resume limited to two pages.
Log in to your USAJOBS account to build or update your profile.
Click the Apply Online button and complete the required questionnaires.
Upload all necessary supporting documents (SF-50, transcripts, etc.).
Submit your application package before the 11:59 PM EST deadline on July 25, 2026.
Complete any required USA Hire Assessments if prompted via email.

💡 General Tips

Ensure your resume includes specific start and end dates (month/year) for all positions.
Use the USAJOBS resume builder to ensure your formatting complies with the 2-page limit.
Clearly label your federal grade levels on your resume to verify time-in-grade.
Save and upload your documents as PDFs for the best results.
Check your email and junk folders regularly for notifications regarding your application status.

Frequently Asked Questions

What is the full performance level of this position?

The full performance level for this position is GS-09.

Can I work from home full-time?

No, this is not a virtual position. Telework is limited to situational (ad hoc) approval only; you are expected to report to the office for your scheduled shifts.

Is a college degree required?

Not necessarily. You may qualify through a combination of specialized experience and/or education. Please check the specific grade level requirements in the announcement.

Q: Can I apply if I have no prior federal experience?

Yes, the position is open to individuals who meet the specialized experience requirements through military or private sector work.

Job from Veterans Benefits Administration

The Veterans Benefits Administration (VBA) is at the forefront of a transformation to become more people-centric and results-oriented. Our culture is defined by the 'I CARE' core values: Integrity, Commitment, Advocacy, Respect, and Excellence. As an employee here, you are joining a dedicated team providing life-long engagement to service members, veterans, and their families.