Launch Your Federal Career as a Supervisory Immigration Services Assistant
Are you seeking a high-impact leadership role within the federal government? The U.S. Citizenship and Immigration Services (USCIS) is actively recruiting for a Supervisory Immigration Services Assistant (SISA) in Buffalo, New York. This role is essential to the agency’s mission of upholding the integrity of the American immigration system.
Job Responsibilities
The SISA provides the backbone for daily office operations. Key responsibilities include:
- Supervision: Leading a clerical support team through daily tasks in records and adjudication.
- Quality Control: Reviewing final work products to ensure compliance with USCIS policies.
- Logistics Management: Overseeing mailroom operations and facility management.
- Data Integrity: Maintaining accurate data within immigration management systems.
Comparison: Standard vs. Supervisory Roles
| Feature | Standard Support Role | Supervisory Role (SISA) |
|---|---|---|
| Focus | Individual Tasks | Team Productivity |
| Scope | Administrative | Operational/Strategic |
| Accountability | Self-Directed | Team/Compliance Metrics |
Requirements
Candidates must be U.S. citizens and meet strict eligibility criteria, including a comprehensive background investigation and drug screening. Federal applicants must satisfy the time-in-grade requirement of 52 weeks at the GS-08 level. Please ensure your resume is no longer than two pages, as extra pages will result in immediate disqualification.
Salary and Benefits
The GS-09 position offers a starting salary range of $64,543 to $83,911. Beyond the salary, USCIS employees enjoy a comprehensive federal benefits package, including:
- Health, dental, and vision insurance
- Federal pension and Thrift Savings Plan (401k-style)
- Paid leave and federal holidays
- Tuition reimbursement and developmental training
How to Apply
Your application must be completed through the USAJobs portal. Ensure your resume contains detailed work history, including specific dates and hours worked. Pay close attention to the questionnaire, as your rating is dependent on your responses.
If you have a background in operations or team supervision and are ready to serve your country, this position in Buffalo is an excellent opportunity to advance your career while contributing to the security and efficiency of our immigration system.
Why This Supervisory Immigration Services Assistant (Sisa) Job Matters
Lead the frontline of operational excellence at USCIS and shape the future of immigration services in Buffalo.
Supervisory Immigration Services Assistant (Sisa) Job Overview
The Department of Homeland Security, specifically U.S. Citizenship and Immigration Services (USCIS), is seeking a dedicated Supervisory Immigration Services Assistant (SISA) in Buffalo, New York. In this pivotal leadership role, you will oversee a clerical support team responsible for critical immigration records, adjudication support, and mail operations. This position is perfect for an organized, detail-oriented professional who excels in team leadership and operational logistics, ensuring compliance with federal policies while facilitating efficient immigration processes.
Requirements for Supervisory Immigration Services Assistant (Sisa)
- U.S. Citizenship or National status
- Ability to pass a comprehensive background investigation
- Successful completion of a drug screening
- Selective Service registration for males born after 12/31/1959
- Current federal employees must meet 52 weeks of Time-in-Grade requirements
- One year of specialized experience at the GS-08 level or equivalent
- Residency requirement: three of the last five years in the U.S. or overseas in a federal/military capacity
Preferred Qualifications for Supervisory Immigration Services Assistant (Sisa)
- Demonstrated experience in workload distribution and quality control
- Proven ability to maintain sensitive databases and case management systems
- Strong interpersonal skills for effective team supervision and customer service
- Prior facility management experience, particularly in high-volume mailroom operations
- Exceptional problem-solving abilities in fast-paced, high-stakes environments
Federal Benefits & Perks
- ✓Comprehensive health, dental, and vision insurance
- ✓Thrift Savings Plan (TSP) with government matching
- ✓Federal retirement pension plan
- ✓Generous annual and sick leave accrual
- ✓Paid federal holidays
- ✓Telework and flexible work schedule opportunities
- ✓Tuition reimbursement and professional development programs
- ✓Access to fitness centers and wellness programs
💡 How to Apply Supervisory Immigration Services Assistant (Sisa) Job & Insider Tips
Application Steps for Supervisory Immigration Services Assistant (Sisa) Job
- Prepare a resume that is strictly limited to two pages.
- Log into the USAJobs portal and click the Apply Online button.
- Complete the required online questionnaires and assessment components.
- Upload all necessary supporting documents, such as SF-50s or DD214 forms.
- Submit your complete application package before the July 27, 2026, deadline.
- Monitor your status via the USAJobs tracking feature and check for email notifications regarding additional assessments.
💡 General Tips
- Ensure your resume includes specific dates (month, day, year), hours worked per week, and salary information for every job entry.
- Focus your resume on the specific competencies mentioned in the job duties rather than a general summary.
- Do not exceed the two-page resume limit, as applications that exceed this will be automatically disqualified.
- Review your responses to the online questionnaire thoroughly before final submission.
- Submit your application at least 24 hours before the closing date to avoid technical issues.
Frequently Asked Questions
What is the primary function of the SISA role?
The SISA manages the daily clerical and administrative operations for a USCIS field office, focusing on immigration records, file movement, and mailroom supervision.
Is this position eligible for telework?
Yes, USCIS offers episodic telework opportunities in accordance with agency policy, though this remains an essential position that may require on-site reporting.
What documentation do I need as a current federal employee?
You must submit your most recent SF-50 that shows your appointment type, grade, step, and full performance level to verify your tenure.
Job from Citizenship And Immigration Services
U.S. Citizenship and Immigration Services (USCIS) is the component of the Department of Homeland Security responsible for managing the nation's lawful immigration system. Our mission involves adjudicating applications, detecting fraud, and ensuring national security. We pride ourselves on a culture of opportunity, growth, and dedicated service to the American public.