Launch Your Healthcare Career as a Medical Support Assistant with the VA

The Department of Veterans Affairs (VA) is committed to providing world-class care to those who have served our country. To achieve this, we rely on dedicated administrative professionals who serve as the backbone of our clinical operations. If you are a detail-oriented professional with a passion for helping others, the Medical Support Assistant (Advanced) role within our Mental Health team in Corpus Christi, Texas, offers a unique opportunity to build a meaningful career while making a tangible difference in the lives of our Veterans.

Job Responsibilities

As an Advanced Medical Support Assistant (AMSA), you will act as a bridge between clinical staff and the Veterans we serve. Your primary responsibilities will include:

Managing complex appointment schedules for mental health clinics.
Coordinating with multidisciplinary teams during daily BHIP huddles.
Maintaining patient safety through rigorous identification protocols.
Managing sensitive administrative documents within the electronic health record system.
Communicating with tact and diplomacy with patients who may be facing difficult health challenges.

Requirements

Candidates must meet the following criteria:

Must be a U.S. Citizen.
Must hold a high school diploma or GED equivalent.
Must be proficient in English.
Ability to pass a background check and complete a probationary trial period.
Willingness to participate in the annual seasonal influenza vaccination program.

Skills Comparison

Skill Category	Key Competency
Clinical Support	Scheduling and Clinic Access
Communication	Patient Advocacy and Diplomacy
Technical	Electronic Medical Record (EMR) Entry

Salary Overview

This position offers a competitive annual salary ranging from $45,630 to $59,318. Employees also benefit from regular performance-based salary increases as they progress in their federal career.

Benefits

Generous paid time off (up to 50 days including leave and holidays).
Full suite of health, dental, and vision insurance.
Robust retirement savings via the Federal 401(k) (TSP) and pension.
Paid parental leave for growing families.
Childcare subsidies for eligible employees.

Application Tips

To stand out, ensure your resume highlights your direct experience with medical scheduling software and your ability to navigate high-pressure healthcare environments. Use the specific template requested by the VA to ensure your application passes initial screenings.

Serving as a Medical Support Assistant for the VA is more than just a job; it is a commitment to the mission of caring for America’s Veterans. Apply today to bring your skills to the Corpus Christi healthcare community and begin a fulfilling career with the Department of Veterans Affairs.

Why This Medical Support Assistant (Advanced)-Mental Health Job Matters

Make a meaningful impact on Veterans' lives by providing expert administrative support in a dynamic mental health clinical setting.

Medical Support Assistant (Advanced)-Mental Health Job Overview

The VA Texas Valley Coastal Bend Health Care System is seeking a dedicated Advanced Medical Support Assistant (AMSA) to join our Behavioral Health Interdisciplinary Program (BHIP). In this vital role, you will be the front-line contact for our Veterans, facilitating patient access, managing complex clinic schedules, and contributing to a compassionate, team-based care environment in Corpus Christi, Texas.

Requirements for Medical Support Assistant (Advanced)-Mental Health

U.S. Citizenship (Non-citizens may only be appointed if no qualified citizens are available per VA policy).
High school diploma or GED equivalent.
Proficiency in written and spoken English.
Must be able to successfully complete a background and security investigation.
Must participate in the seasonal influenza vaccination program.
Completion of a 1-2 year trial period as a condition of employment.
Selective Service registration for males born after December 31, 1959.

Preferred Qualifications for Medical Support Assistant (Advanced)-Mental Health

One year of experience in a clinical environment coordinating schedules for healthcare providers.
Demonstrated experience using medical appointment software within an interdisciplinary team model.
Proficiency with medical terminology in a clinical or mental health setting.
Experience managing patient communications, including phone and email, in a healthcare context.
Demonstrable skill in documenting information accurately into an electronic medical record system.

Federal Benefits & Perks

✓13-26 days of annual leave and 13 days of sick leave per year.
✓11 paid Federal holidays.
✓Comprehensive federal health, vision, dental, and life insurance plans.
✓Traditional federal pension plan with 5-year vesting.
✓Federal 401(k) (TSP) with up to 5% agency matching.
✓Up to 12 weeks of paid parental leave after 12 months of service.
✓Childcare subsidy for eligible full-time employees.

💡 How to Apply Medical Support Assistant (Advanced)-Mental Health Job & Insider Tips

Application Steps for Medical Support Assistant (Advanced)-Mental Health Job

Create or log into your account on the official federal careers website.
Download the standard Clinical Resume Document provided in the job announcement.
Complete the online occupational questionnaire.
Upload your customized clinical resume and all required supporting documents (e.g., transcripts, SF-50 if applicable).
Review your application package for accuracy before final submission.

💡 General Tips

Be specific in your resume; do not assume the recruiter knows your day-to-day duties.
Ensure your resume clearly highlights your experience with medical scheduling and electronic record systems.
Double-check that all uploaded documents are legible and the correct file types.
Submit your application well before the deadline to account for any technical issues.

Frequently Asked Questions

Is this a remote position?

No, this position is based in Corpus Christi, Texas. It is not a virtual position, though ad-hoc telework may be available after completing training and establishing an agreement.

What level of experience is required for this role?

This is a GS-6 position, requiring one year of creditable experience equivalent to the next lower grade level.

Is there educational substitution for this role?

*A: No, there is no educational substitution for the GS-06 level.*

Can I apply if I have prior military experience?

*A: Absolutely. Military service experience is highly valued at the VA and may be credited toward your annual leave accrual.*

Job from Veterans Health Administration

The VA Texas Valley Coastal Bend Health Care System (VATVCBHCS) is an innovative healthcare network providing essential services, including Mental Health, Primary Care, Geriatrics, and Specialty Medicine. Serving over 53,000 Veterans, our network operates across multiple outpatient clinics in Texas. We pride ourselves on a team-based approach to care, ensuring every Veteran receives compassionate, whole-health support.