Launch Your Career as an Operations Support Specialist with USCIS
Are you looking for a challenging role where your administrative expertise directly impacts national security? U.S. Citizenship and Immigration Services (USCIS) is currently hiring for an Operations Support Specialist in the heart of Queens, New York. This position is ideal for professionals looking to build a career within the Department of Homeland Security (DHS).
Job Responsibilities
As an Operations Support Specialist, you will be the backbone of our administrative operations. Your daily tasks will include:
- Developing and interpreting administrative policies.
- Creating and presenting detailed briefings for management based on organizational data.
- Liaising with internal offices and external stakeholders to streamline service delivery.
- Managing administrative projects and reporting on system effectiveness.
At a Glance: Grade Level Comparison
| Feature | GS-09 | GS-11 |
|---|---|---|
| Required Experience | 1 Year Specialized | 1 Year Specialized |
| Education Substitute | Master's Degree | Doctoral Degree |
| Primary Focus | Development & Support | Advanced Analysis & Strategy |
Requirements
Applicants must demonstrate they meet the specialized experience requirements by the closing date of July 24, 2026. You must be a U.S. citizen, pass a thorough background check, and be prepared for potential drug testing. Strong attention to detail and a commitment to integrity are non-negotiable.
Salary and Benefits
This position offers a competitive salary range of $72,737 to $114,413 per year. Beyond the paycheck, the federal benefits package is extensive, including:
- Health, vision, and dental insurance.
- A robust Thrift Savings Plan (TSP).
- Paid holidays and comprehensive leave.
- Flexible telework arrangements.
If you are ready to serve your country in an environment that values professional growth and excellence, the Operations Support Specialist role at USCIS is an outstanding choice. Prepare your application carefully, ensure your resume highlights your specialized experience, and join our mission-focused team today.
Why This Operations Support Specialist Job Matters
Join a dedicated team committed to national security and operational excellence as an Operations Support Specialist with U.S. Citizenship and Immigration Services (USCIS).
Operations Support Specialist Job Overview
The USCIS Field Operations Directorate is seeking a motivated professional to serve as an Operations Support Specialist in Queens, New York. In this role, you will perform vital administrative functions that support the agency's mission of protecting the homeland and upholding the integrity of the immigration system. You will provide consultative guidance, analyze complex organizational data, and serve as a key liaison to internal and external stakeholders, ensuring that our operational programs run efficiently and effectively.
Requirements for Operations Support Specialist
- Must be a U.S. Citizen or U.S. National.
- Must pass a rigorous background investigation and drug screening.
- Males born after 12/31/1959 must be registered with the Selective Service.
- Must meet residency requirements (3 of the last 5 years in the U.S. or overseas in federal/military capacity).
- Must serve a 1-year probationary period.
- Must be able to work as an 'essential' employee during facility closures.
Preferred Qualifications for Operations Support Specialist
- Experience in staffing, workload distribution, and administrative procedures.
- Ability to analyze and interpret complex organizational regulations.
- Proven track record in preparing detailed project papers and briefing management.
- Expertise in data management and automated reporting tools.
- Strong interpersonal skills for serving as a liaison with civic and community stakeholders.
Federal Benefits & Perks
- ✓Comprehensive health, dental, and vision insurance
- ✓Thrift Savings Plan (401k-style retirement)
- ✓Paid federal holidays and generous personal leave
- ✓Telework and flexible work schedule opportunities
- ✓Professional development and tuition reimbursement
- ✓Fitness centers and wellness programs
💡 How to Apply Operations Support Specialist Job & Insider Tips
Application Steps for Operations Support Specialist Job
- Review the full announcement on USAJOBS carefully.
- Prepare a resume that is strictly two pages or less.
- Click the Apply Online button to access the application portal.
- Complete the required questionnaire and assessments.
- Upload all necessary supporting documents including transcripts and SF-50s if applicable.
- Submit your complete application package before the deadline.
💡 General Tips
- Ensure your resume is formatted with 11pt font and 0.8-inch margins to meet system requirements.
- Be specific in your work history; include exact dates, hours worked, and salary information.
- Double-check your responses to the questionnaire; errors or inconsistencies can affect your eligibility.
- Apply well before the deadline to account for potential technical issues.
- Use the 'Track this Application' feature to monitor your status and check for assessment notifications.
Frequently Asked Questions
Is telework available for this position?
Yes, USCIS offers episodic telework opportunities in accordance with agency policy and the specific needs of the hiring office.
What is the education requirement if I don't have enough experience?
You may qualify via a Master's degree (for GS-09) or a Doctoral degree/equivalent (for GS-11), or a combination of graduate education and professional experience.
Job from Citizenship And Immigration Services
USCIS is the federal agency tasked with overseeing lawful immigration to the United States. We uphold America's promise as a nation of immigrants by fostering opportunity while simultaneously addressing critical fraud, public safety, and national security concerns. By joining our team, you become a vital part of a workforce dedicated to protecting our country.