Launch Your Career: Guest Services Representative at Whiteman AFB
Are you looking for a flexible job that makes a real difference in the lives of military personnel and their families? The Air Force Nonappropriated Fund (NAF) is currently seeking a motivated and detail-oriented Guest Services Representative to join the team at the Whiteman Inn. This is an excellent opportunity to gain experience in a professional hospitality environment while supporting the mission of the United States Air Force.
About the Air Force NAF
The Air Force Services Nonappropriated Fund (NAF) manages programs that enhance the quality of life for service members, their families, and the base community. From lodging and fitness centers to clubs and recreation, NAF employees are essential in ensuring that personnel at Whiteman AFB have access to the amenities they need to thrive. Working here means becoming part of a community dedicated to excellence and service.
Job Responsibilities
The Guest Services Representative serves as the face of the Whiteman Inn. Your primary responsibilities will include:
- Guest Interaction: Greeting guests, managing room registrations, and issuing keys.
- Financial Duties: Handling cash, processing credit card payments, calculating totals, and performing night audits.
- Administrative Tasks: Maintaining guest folios, printing reports, and keeping accurate daily activity records.
- Facility Oversight: Notifying maintenance of issues, ensuring the lobby area remains clean, and managing the lost and found.
Position Comparison
| Feature | Details |
|---|---|
| Schedule | Flexible (0 to 40 hours/week) |
| Clearance | Not Required |
| Pay Rate | $15.00 - $17.00/hour |
| Job Category | Miscellaneous Clerk/Assistant |
Requirements
To qualify for this role, you must possess strong communication skills and a high degree of reliability. Applicants should have prior experience in clerical or cashiering roles, demonstrating an ability to manage multiple tasks simultaneously. You must be able to perform standard arithmetic calculations accurately to handle transactions. Furthermore, you must meet the age requirements for the sale of alcohol and be eligible to pass a standard employment verification (E-Verify).
Benefits
While this is a flexible, hourly position, employees are part of the larger NAF community at Whiteman AFB. You will enjoy access to various base amenities, including the fitness center, golf course, swimming pools, and other recreational activities. This role is an excellent way to network and build your resume with federal employment experience.
How to Apply
To apply, visit the USAJobs link provided. Ensure your resume clearly outlines your relevant work experience and contact information. You will need to complete an online questionnaire, so allow yourself enough time to do so thoroughly before the closing date of July 20, 2026.
Can I work more than 40 hours?
This position is capped at 40 hours per week and is designated as a flexible role.
The role of Guest Services Representative at Whiteman AFB offers a unique blend of hospitality, administrative, and community service. If you possess a friendly demeanor, strong math skills, and a desire to support our Air Force community, we encourage you to apply today. Don't miss this opportunity to start your career on base!
Why This Guest Services Representative Job Matters
Launch your career at Whiteman Air Force Base with a dynamic role that puts you at the heart of military hospitality and guest services.
Guest Services Representative Job Overview
Join the Air Force Nonappropriated Fund (NAF) team at Whiteman Inn Lodging as a Guest Services Representative. This flexible, mission-critical position offers a unique opportunity to provide exceptional support to service members and their families. While the role offers a flexible schedule with a 0-hour guarantee up to 40 hours per week, it is perfect for those who thrive in fast-paced, customer-centric environments and enjoy the benefits of base facilities.
Requirements for Guest Services Representative
- Ability to communicate effectively in English (written and verbal).
- Proven experience in general clerical or cashiering duties.
- Strong proficiency in basic mathematics for handling transactions and calculating change.
- Must meet legal age requirements for the sale of alcoholic beverages.
- Ability to pass a background check and employment verification (E-Verify).
- Must be a U.S. citizen or eligible non-U.S. national with required residency history.
Preferred Qualifications for Guest Services Representative
- Experience with property management systems.
- Demonstrated history of excellence in customer-facing roles.
- Strong organizational skills for record-keeping and reporting.
- Ability to multitask in a high-traffic lobby environment.
Federal Benefits & Perks
- ✓Access to fitness centers and swimming pools.
- ✓Use of on-base golf courses and bowling centers.
- ✓Access to club activities and community programs.
- ✓Opportunities to gain valuable federal employment experience.
💡 How to Apply Guest Services Representative Job & Insider Tips
Application Steps for Guest Services Representative Job
- Create or update your profile on the USAJobs portal.
- Prepare a detailed resume highlighting your customer service and clerical experience.
- Complete the online questionnaire embedded in the application link.
- Submit all required documentation, including your resume and any eligibility proof (e.g., military spouse documentation or veteran status).
- Monitor your email for status notifications.
💡 General Tips
- Ensure your resume includes full contact information for your references.
- Double-check your application for completeness; incomplete packages will not be considered.
- Sanitize sensitive documents, such as military orders, to remove PII if necessary for your privacy.
- Submit well before the deadline to account for potential technical delays or virus scans on uploaded files.
Frequently Asked Questions
What does a 'flexible' NAF position mean?
As a flexible employee, you have a guaranteed 0 hours but may work up to 40 hours per week depending on operational needs. These positions do not accrue annual leave or standard federal benefits.
Is a security clearance required?
No, this position is designated as non-sensitive/low risk; however, a suitability or fitness check is required.
Is prior federal experience needed?
No, this is an open-to-the-public position, making it a great entry point into federal service.