Advanced Medical Support Assistant: A Career in Service at the Minneapolis VA

The Minneapolis VA Health Care System is currently seeking a dedicated individual to join our Education Service as an Advanced Medical Support Assistant (GS-6). This is an exciting opportunity for detail-oriented professionals to contribute to the mission of providing top-tier care to our nation’s Veterans. By bridging the gap between clinical care and digital health technology, you will play a vital role in ensuring that Veterans receive the support they need in a rapidly evolving healthcare landscape.

Job Responsibilities

In this role, you will do more than just administrative work. You will:

Provide hands-on assistance to Veterans learning to use MyHealtheVet and other digital platforms.
Manage complex scheduling for technology-supported care.
Communicate effectively with multi-disciplinary clinical teams, including doctors, social workers, and nurses.
Troubleshoot common digital health issues for patients and staff.
Generate and analyze workload reports to improve patient access to care.

Salary and Comparison

This position is graded at the GS-6 level, with a competitive salary range. Below is a breakdown of what you can expect compared to standard entry-level medical support roles.

Feature	Advanced Medical Support Assistant	Standard Support Assistant
Salary Range	$53,931 - $70,110	Varies by GS Level
Scope	Specialized/Technical	Administrative Generalist
Primary Focus	Digital Health/Tech Support	Front Desk/Scheduling

Requirements

To be considered, candidates must be U.S. Citizens and meet the following criteria:

Completion of one year of experience equivalent to the GS-5 grade level.
Proficient in medical terminology and electronic health records.
Ability to pass a pre-employment physical.
Commitment to annual influenza vaccination requirements.

Benefits of Working at the VA

Choosing a career with the VA means accessing a robust benefits package, including:

Health Insurance: Premium coverage plans tailored to your needs.
Retirement: Excellent federal pension options and TSP matching.
Work-Life Balance: Generous leave policies including vacation and sick time.

Application Tips

Use the Template: Always use the official VA Clinical Resume Document.
Highlight Tech Skills: Emphasize your comfort with mobile apps and troubleshooting.
Be Specific: Provide clear, quantifiable examples of your past experience.

If you are ready to combine your administrative expertise with a passion for helping Veterans access cutting-edge healthcare technology, the Minneapolis VA is the place for you. Apply today to begin your federal career with an agency that truly values service.

Why This Medical Support Assistant (Advanced) Job Matters

Launch a rewarding career at the Minneapolis VA Health Care System by empowering Veterans through essential digital health and administrative support.

Medical Support Assistant (Advanced) Job Overview

The Veterans Health Administration is seeking an Advanced Medical Support Assistant to join the Education Service team in Minneapolis, MN. This role is pivotal in helping Veterans and staff navigate digital health platforms like MyHealtheVet, Secure Messaging, and various telehealth services. You will act as a primary point of contact, ensuring patients receive seamless access to care through technical guidance, appointment coordination, and exceptional customer service.

Requirements for Medical Support Assistant (Advanced)

U.S. Citizenship
Proficiency in written and spoken English
Must be able to pass a pre-employment physical examination
Registration with the Selective Service for males born after December 31, 1959
Completion of a 1 or 2-year trial period
Participation in the annual seasonal influenza vaccination program
Adherence to background and security investigation requirements

Preferred Qualifications for Medical Support Assistant (Advanced)

One year of specialized experience equivalent to the GS-5 grade level
Working knowledge of My HealtheVet (MHV) and digital health troubleshooting
Demonstrated ability to teach and support Veterans with digital health tools
Strong technical proficiency in web-based applications and mobile platforms (iOS/Android)
Experience managing appointment scheduling in a clinical environment
Ability to effectively communicate medical terminology to patients and clinical staff

Federal Benefits & Perks

✓Comprehensive federal health insurance options
✓Federal retirement benefits including the FERS system
✓Thrift Savings Plan (TSP) with government matching
✓Generous paid vacation, sick leave, and federal holidays
✓Flexible spending accounts and life insurance
✓Opportunities for professional development in a teaching hospital environment

💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips

Application Steps for Medical Support Assistant (Advanced) Job

Log into your USAJOBS account or create a new profile.
Review the detailed list of required documents, including your resume and SF-50 if applicable.
Download and complete the required standard Clinical Resume Document from the VA Careers website.
Complete the online occupational questionnaire.
Submit your application package by the closing date of July 17, 2026.

💡 General Tips

Be specific in your resume—do not leave room for assumptions about your experience.
Use the provided VA-specific resume template to ensure your application is processed correctly.
Address the Knowledge, Skills, and Abilities (KSAs) mentioned in the announcement within your application.
Double-check that all required documents, such as transcripts or SF-50s, are uploaded before hitting submit.
Monitor your email for status updates following the close of the announcement.

Frequently Asked Questions

What is the primary role of an Advanced Medical Support Assistant at the VA?

You will serve as a key support professional for the Education Service, focusing on helping Veterans and staff engage with digital health tools like MyHealtheVet, Secure Messaging, and telehealth platforms, while maintaining efficient clinical administrative workflows.

Is telework available for this position?

Ad hoc telework may be available, but this is not a virtual position and requires presence at the Minneapolis facility.

What are the physical requirements for this job?

Candidates must pass a pre-employment physical examination as part of the hiring process to ensure suitability for the role.

Job from Veterans Health Administration

The Department of Veterans Affairs (VA) is committed to fulfilling the promise of caring for those who have served. The Minneapolis VA Health Care System is a Level 1A complexity facility, serving over 100,000 Veterans across Minnesota and parts of Wisconsin. As an academic medical center, we pride ourselves on being at the forefront of medical research and patient care innovation.