Serving Those Who Served: Medical Support Assistant Careers at the Iowa City VA

Joining the Department of Veterans Affairs (VA) is more than just taking a job; it is a commitment to the men and women who have defended our country. The Iowa City VA Health Care System is currently hiring Medical Support Assistants (MSAs) to join its dynamic team. If you are looking for a career that combines administrative skill with a heart for service, this is an excellent opportunity to help provide world-class healthcare to our Veterans.

Job Responsibilities

As an MSA, you will be the backbone of the patient care experience. Your primary duties include:

Scheduling: Managing patient consults, procedures, and appointments using internal software.
Communication: Serving as the primary point of contact for Veterans and medical staff.
Data Management: Ensuring accuracy in electronic health records and community care authorizations.
Interdisciplinary Support: Participating in team huddles to optimize the flow of care.

Requirements

To be eligible for this position, applicants must meet specific federal requirements:

Must be a U.S. Citizen.
Hold a high school diploma or GED.
Possess strong written and verbal communication skills.
Pass a background check.
Participate in the seasonal influenza vaccination program.

Grade Level Comparison

Grade Level	Requirements	Key Focus
GS-03	Basic entry-level	Requires frequent supervision
GS-04	1 year experience or education	Minor guidance required
GS-05	1 year experience or 2 years education	Full performance/Independence

Salary Overview

This position offers a competitive salary range between $36,799 and $57,974 annually, depending on experience and education level.

Benefits

Working for the VA provides access to federal benefits, including leave accrual, health programs, and the pride of working for an organization dedicated to the 'Whole Health' of Veterans.

Application Tips

Be Specific: Don't leave gaps in your work history. Explain how your volunteer or professional experience relates to the required competencies.
Documentation: Ensure all transcripts and military service records are legible and attached.
Assessments: Take the online assessment seriously; it is a critical part of your evaluation.

If you are ready to put your administrative skills to work for the benefit of our nation's heroes, apply to the Iowa City VA today. Your commitment to excellence will help ensure our Veterans receive the timely, quality care they deserve.

Why This Medical Support Assistant Job Matters

Make a meaningful impact on the lives of those who served our nation by joining the Iowa City VA Health Care System as a Medical Support Assistant.

Medical Support Assistant Job Overview

The Iowa City VA Health Care System is seeking motivated Medical Support Assistants to provide essential administrative and clerical support. This role is pivotal in coordinating patient care, managing scheduling, and facilitating communication between Veterans, clinical teams, and community medical facilities. You will work within the Community Care service line, ensuring our Veterans receive the high-quality, compassionate care they have earned.

Requirements for Medical Support Assistant

Must be a United States citizen.
Possess a high school diploma or equivalent (GED).
Proficiency in written and spoken English.
Completion of an online assessment.
Participation in the seasonal influenza vaccination program.
Successful completion of a background/security investigation.

Preferred Qualifications for Medical Support Assistant

Experience in medical office administration or scheduling.
Proficiency with office automation software and electronic health record systems.
Strong knowledge of medical terminology.
Ability to communicate effectively with diverse populations in a high-paced clinical environment.

Federal Benefits & Perks

✓Comprehensive federal benefits package.
✓Accrual of annual and sick leave.
✓Opportunities for professional development.
✓Eligibility for federal service credit based on prior experience.
✓Contribution to the mission of Veteran healthcare.

💡 How to Apply Medical Support Assistant Job & Insider Tips

Application Steps for Medical Support Assistant Job

Create or log in to your USAJOBS account.
Download and complete the required clinical resume document.
Submit your full application and questionnaire through the online portal.
Complete the required USA Hire online assessment upon notification.
Monitor your email and application status via USAJOBS.

💡 General Tips

Ensure your resume clearly details your experience; the agency cannot make assumptions regarding your qualifications.
Submit all required documentation, including transcripts and SF-50 forms if applicable, before the cutoff dates.
Set aside dedicated time (approx. 3 hours) to complete the required online assessments.
Double-check that your contact information is accurate to ensure you receive interview requests.
If you are a Veteran, ensure you claim your preference and attach your DD-214.

Frequently Asked Questions

What is the work schedule for this position?

This is an intermittent position, meaning you will work non-fulltime hours (up to 32 hours per week) as needed.

Is this a remote position?

No, this is not a virtual or remote position. You will be based at the Iowa City VA Health Care System.

Can I update my application after submitting it?

Yes, you may edit your application and documentation as long as the announcement is still open.

What is an intermittent appointment?

It is a non-fulltime role with flexible, as-needed scheduling up to 32 hours per week.

Are there remote options?

No, this position is onsite at the Iowa City facility.

Job from Veterans Health Administration

The Iowa City VA Health Care System has served the veteran community since 1952. Covering 53 counties across Iowa, Illinois, and Missouri, the system is a vital healthcare hub affiliated with the University of Iowa Carver College of Medicine. Home to major research departments like CADRE, the Iowa City VA is an innovative environment where your daily work directly supports comprehensive medical care.