Launch Your Healthcare Career as an Advanced Medical Support Assistant with the VA

Are you searching for a career that combines administrative expertise with a meaningful mission? The Department of Veterans Affairs (VA) is looking for a talented Advanced Medical Support Assistant (AMSA) to join the Nebraska-Western Iowa VA Healthcare System. This position is a cornerstone of our outpatient services, ensuring that Veterans receive the timely and compassionate care they deserve.

Job Responsibilities

As an Advanced Medical Support Assistant, you will act as the primary liaison between our patients and the medical staff. Your daily responsibilities will include:

Patient Coordination: Greeting patients, facilitating check-ins, and managing the clinic environment.
Scheduling: Coordinating complex appointments, tracking consults, and managing provider availability.
Electronic Records: Updating sensitive patient information and managing electronic orders.
Administrative Support: Handling incoming calls, preparing clinic lists, and conducting audits to ensure quality assurance.
Mentorship: Assisting in the training and onboarding of junior administrative staff.

Requirements

To be eligible for this position, you must meet several federal requirements:

Citizenship: Must be a U.S. Citizen.
Education: A high school diploma or equivalent is required.
Proficiency: You must be proficient in both written and spoken English.
Compliance: You must pass a background investigation and participate in the annual influenza vaccination program.

Comparison: General MSA vs. Advanced MSA

Feature	General MSA	Advanced MSA
Complexity	Routine tasks	High-level administrative coordination
Scheduling	Basic appointment entry	Complex interdisciplinary coordination
Mentorship	No	Required (Training/Guidance)
Responsibility	Support focus	Decision-making & Process Oversight

Salary Overview

This position offers a competitive salary range of $45,863 to $59,621 per year. Federal employees also benefit from regular performance-based salary increases and the potential for annual leave accrual credit based on prior work or military experience.

Benefits

Working for the federal government comes with an industry-leading benefits package:

Health & Insurance: Affordable health, vision, dental, and life insurance options.
Retirement: Traditional federal pension and 401(k) with agency matching contributions.
Leave: Substantial annual, sick, and federal holiday leave.
Work-Life Balance: Access to parental leave and potential childcare subsidies.
Debt Relief: Eligibility for the Student Loan Repayment Program (up to $100,000).

Application Tips

Be Precise: Your resume must explicitly detail your past experience. Avoid leaving room for interpretation.
Use the Template: Download and utilize the standard VA clinical resume document provided in the announcement.
KSA Responses: Take the time to write dedicated, separate responses for the Knowledge, Skills, and Abilities (KSAs) requested.
Check Deadlines: Submit everything before the closing date, as late applications are not accepted.

The role of an Advanced Medical Support Assistant is vital to the efficiency of the VA healthcare system. If you are organized, compassionate, and ready to serve those who served, we encourage you to submit your application package through the USAJobs portal today.

Why This Advanced Medical Support Assistant Job Matters

Advance your career in medical administration while making a direct impact on the lives of those who served our country.

Advanced Medical Support Assistant Job Overview

The Veterans Health Administration (VHA) is seeking a dedicated Advanced Medical Support Assistant to join the Nebraska-Western Iowa VA Healthcare System. In this role, you will be the primary point of contact for patients and clinicians, ensuring the seamless coordination of care, scheduling, and administrative support that keeps our medical facilities running efficiently.

Requirements for Advanced Medical Support Assistant

United States Citizenship
Proficiency in written and spoken English
High school diploma, GED, or equivalent certification
Successful completion of a background/suitability investigation
Registration with the Selective Service (for males born after 12/31/1959)
Participation in the annual seasonal influenza vaccination program

Preferred Qualifications for Advanced Medical Support Assistant

Experience in medical scheduling and patient flow management
Strong proficiency in electronic health record (EHR) systems
Advanced knowledge of medical terminology
Demonstrated ability to communicate effectively with interdisciplinary medical teams
Experience handling sensitive patient information (PII) with discretion

Federal Benefits & Perks

✓Comprehensive Federal health, dental, vision, and life insurance
✓Federal 401(k) retirement plan with agency matching
✓Generous paid time off including 13-26 days of annual leave and 13 days of sick leave
✓11 paid Federal holidays per year
✓Paid parental leave after 12 months of service
✓Childcare subsidies for eligible employees
✓Student Loan Repayment Program (SLRP) potential up to $100,000

💡 How to Apply Advanced Medical Support Assistant Job & Insider Tips

Application Steps for Advanced Medical Support Assistant Job

Create or update your USAJOBS account.
Download and complete the standard Clinical Resume document.
Gather your high school diploma/transcript, SF-50s (if applicable), and DD-214.
Draft responses to the Knowledge, Skills, and Abilities (KSAs) requirements.
Upload your documents and complete the online questionnaire via the application link.
Submit your application package before the July 15, 2026, closing date.

💡 General Tips

Clearly describe your experience without making assumptions; the hiring team cannot guess your capabilities.
Address the KSAs in a separate, clearly labeled document to increase your visibility.
Ensure your resume specifically highlights medical administration experience, including part-time work.
Double-check your submission for all required documentation to avoid disqualification.
Use the provided Clinical Resume template as your primary document upload.

Frequently Asked Questions

Is telework available for this position?

No, this is an onsite position requiring physical presence to manage clinic flow and patient reception.

Can I use foreign education for this role?

Yes, provided you submit a Certificate of Foreign Equivalency from a recognized organization.

Is the Student Loan Repayment Program guaranteed?

The position is eligible for SLRP, but it is not automatic; it is subject to approval and funding, and requires a three-year service agreement.

What is the trial period for this role?

*A: New employees are required to serve a 1 to 2-year trial period to evaluate their fitness and alignment with agency standards.*

Is there any travel required?

*A: This position does not require travel.*

Can I apply if I am not a current VA employee?

*A: Yes, the 3rd area of consideration includes all other applicants, making this open to the public.*

Job from Veterans Health Administration

The Veterans Health Administration is the largest integrated healthcare system in the United States. We serve those who have served our nation, providing comprehensive care across a vast network of medical centers and clinics. Joining our team means joining a culture of integrity, excellence, and commitment to the whole-health model for Veterans, their families, and survivors.