Embark on a Rewarding Career as an Advanced Medical Support Assistant with the VA

Are you looking to transition into a career where your administrative expertise supports a mission that truly matters? The Department of Veterans Affairs (VA) in Bath, New York, is seeking a dedicated Advanced Medical Support Assistant (AMSA) to join our team.

Job Responsibilities

As an AMSA, you will be the backbone of clinic operations. Your day-to-day duties will include:

Patient Coordination: Scheduling, canceling, and rescheduling appointments across multiple clinical specialties.
Administrative Flow: Monitoring appointment requests and ensuring clinic needs are met through active collaboration with medical staff.
Documentation: Reviewing and updating electronic health records, insurance information, and demographic data.
Communication: Serving as a primary point of contact for Veterans, answering inquiries, resolving complaints, and facilitating communication between clinical teams and patients.

Requirements

To qualify for this position, you must meet several key criteria:

Citizenship: Must be a U.S. Citizen.
Experience/Education: Minimum of six months of relevant clerical or customer service experience, or an equivalent combination of education and training.
Language: Proficient in spoken and written English.
Security: Ability to pass a standard federal background investigation.
Compliance: Participation in the mandatory influenza vaccination program.

Salary and Benefits Overview

This position offers a stable salary range and the comprehensive benefits package typical of federal employment.

Feature	Details
Salary Range	$46,549 - $60,514
Location	Bath, New York
Employment Type	Permanent, Excepted Service
Schedule	Monday–Friday, 7:30 AM – 4:00 PM

Benefits

Federal employees enjoy a robust suite of benefits, including:

Comprehensive health, vision, and dental insurance.
Generous annual leave and sick leave accrual.
Participation in the Federal Employees Retirement System (FERS).
Thrift Savings Plan (TSP) with government matching.

Serving those who served is a unique calling. If you are organized, compassionate, and ready to take the next step in your administrative career, we encourage you to apply to the Veterans Health Administration in Bath. Your support makes high-quality care possible for our Veterans.

Why This Medical Support Assistant (Advanced) Job Matters

Join a dedicated team at the VA Finger Lakes where your administrative expertise directly impacts the care of those who served our nation.

Medical Support Assistant (Advanced) Job Overview

The Veterans Health Administration is seeking an Advanced Medical Support Assistant (AMSA) to join our Finger Lakes healthcare team in Bath, New York. In this pivotal role, you will serve as a vital link between clinical staff and patients, ensuring seamless healthcare delivery in an interdisciplinary environment. This position involves managing complex appointment scheduling, coordinating patient flow, and providing high-level administrative support to ensure our Veterans receive the timely care they deserve.

Requirements for Medical Support Assistant (Advanced)

U.S. Citizenship
Proficiency in written and spoken English
Minimum of six months of clerical, office, or customer service experience, or equivalent education
Ability to pass a background and security investigation
Participation in the seasonal influenza vaccination program
Completion of a 1- or 2-year trial period

Preferred Qualifications for Medical Support Assistant (Advanced)

Advanced knowledge of medical terminology
Experience with electronic health record systems
Proven ability to manage high-volume patient scheduling and clinical workflow
Experience with third-party insurance verification and documentation
Strong interpersonal skills for collaborating with multidisciplinary clinical teams

Federal Benefits & Perks

✓Comprehensive federal health insurance options
✓Generous paid vacation and sick leave
✓Federal retirement benefits including FERS
✓Thrift Savings Plan (401k equivalent)
✓Work-life balance with standard day-shift hours
✓Opportunities for professional development and career advancement within the VA system

💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips

Application Steps for Medical Support Assistant (Advanced) Job

Create or log into your USAJOBS account.
Review the full vacancy announcement details carefully.
Prepare your resume using the VA clinical resume guidelines.
Complete the online occupational questionnaire.
Upload all required supporting documentation, including transcripts and SF-50s if applicable.
Submit your complete application package before the closing date.

💡 General Tips

Ensure your resume specifically addresses the Knowledge, Skills, and Abilities (KSAs) mentioned in the announcement.
Be precise and clear; the hiring team cannot make assumptions about your experience.
Upload the specific standard clinical resume document as instructed.
Double-check that your application is submitted before 11:59 PM ET on the closing date.
Monitor your email for status updates following the close of the announcement.

Frequently Asked Questions

What is the full performance level of this position?

The full performance level for this position is GS-6.

Is this a remote or telework-eligible position?

No, this is an onsite position located in Bath, New York, and it is not eligible for telework.

Do I need a specific certification for this role?

No formal certification is required to apply, though previous experience in an administrative or clinical support role is essential.

Are veterans' preference documents required?

Yes, if you are claiming veterans' preference, you must submit your DD-214 or other relevant documentation as part of your application package.

Job from Veterans Health Administration

The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States. Our mission is clear: to fulfill President Lincoln's promise to care for those who have served in our nation’s military and for their families. By joining our team, you become a critical part of a compassionate system that prioritizes whole-health care for our heroes.