Launch Your Career: Guest Services Representative at Joint Base Elmendorf-Richardson
Are you looking for a fulfilling role where your customer service skills make a direct impact? The 673d Force Support Squadron at Joint Base Elmendorf-Richardson (JBER) is currently looking for a motivated Guest Services Representative to join our team. This role is perfect for those who enjoy a fast-paced environment and take pride in providing exceptional hospitality to our military personnel and their families.
Job Responsibilities
As a Guest Services Representative, you serve as the first point of contact for guests. Your primary responsibilities include:
- Reservations Management: Handling inquiries via phone, email, and in-person requests.
- Financial Duties: Processing payments, making change, balancing daily receipts, and managing credit card machines.
- Operations: Assigning rooms, issuing keys, and updating housekeeping status in our property management system.
- Facility Maintenance: Reporting maintenance issues and ensuring the front desk and lobby areas remain clean and welcoming.
- Night Audit: Completing nightly closing procedures to ensure accurate financial reporting.
Requirements
To be considered, applicants must meet specific criteria:
| Requirement Type | Detail |
|---|---|
| Age Requirement | Must be 21+ for alcohol sales roles |
| Language | Proficient in English (Read/Speak/Write) |
| Background Check | National Agency Check with Inquiries (NACI) |
| Licensing | Valid State Driver's License |
Salary and Benefits
This position offers a competitive hourly rate between $17.00 and $18.50 per hour. In addition to your pay, employees enjoy a robust benefits package, including health and life insurance, 401K options, paid leave, and holiday pay.
How to Apply
Interested candidates must apply via the USAJobs platform. Ensure you have your resume and necessary supporting documentation (like a DD-214 if applicable) ready. Your application package must be submitted by 11:59 PM (EST) on November 19, 2026.
Working for the Department of the Air Force offers stability, benefits, and the chance to support those who serve. If you have the drive to deliver excellent service and want to be part of the JBER team, apply today!
Why This Guest Services Representative Job Matters
Launch your career with the Air Force Services team at Joint Base Elmendorf-Richardson! We are seeking a reliable Guest Services Representative to provide exceptional support in a dynamic military environment.
Guest Services Representative Job Overview
The 673d Force Support Squadron at Joint Base Elmendorf-Richardson (JBER) is hiring a Guest Services Representative to manage lodging operations. This Non-Appropriated Fund (NAF) position offers a steady part-time schedule of 20 to 34 hours per week. As the face of our lodging services, you will handle reservations, guest check-ins, financial transactions, and facility maintenance, ensuring every visitor receives top-tier hospitality.
Requirements for Guest Services Representative
- Must be 21 years of age or older prior to selling alcoholic beverages.
- Ability to read, write, and speak the English language fluently.
- Valid state driver's license.
- Successful completion of a National Agency Check with Inquiries (NACI).
- Pass a pre-employment drug screening.
- Must be a U.S. Citizen or Non-U.S. National meeting residency requirements.
- Males born after December 31, 1959, must be registered with the Selective Service.
Preferred Qualifications for Guest Services Representative
- Experience in general clerical, office support, or cashiering roles.
- Proven ability to handle multiple tasks simultaneously in a fast-paced environment.
- Proficiency in basic arithmetic for cash handling and balancing accounts.
- Strong interpersonal skills to provide high-quality customer service.
Federal Benefits & Perks
- ✓Health and Life Insurance
- ✓Retirement and 401K plans
- ✓Paid Leave and Holiday Pay
- ✓Shift Differential and Sunday Premium Pay
- ✓Overtime pay eligibility
- ✓Workers' Compensation
💡 How to Apply Guest Services Representative Job & Insider Tips
Application Steps for Guest Services Representative Job
- Create or log in to your USAJobs account.
- Prepare a detailed resume highlighting relevant clerical or customer service experience.
- Review the job announcement and complete the required online assessment questionnaire.
- Upload all necessary supporting documentation, such as proof of veteran status or transcripts.
- Submit your complete application package before the closing date of November 19, 2026.
💡 General Tips
- Ensure your resume clearly details your experience with cash handling and office tasks.
- Double-check your application for missing documents, as incomplete submissions will not be considered.
- Save and submit your application well before the deadline to account for system processing times.
- Include full contact details for professional references directly on your resume.
Frequently Asked Questions
What does NAF mean for this position?
NAF stands for Non-Appropriated Fund. These positions support Morale, Welfare, and Recreation (MWR) activities for the military and are funded through the revenue generated by these programs rather than direct congressional appropriations.
Can I substitute education for experience?
No, this specific position does not allow for education substitution; you must meet the experience requirements as outlined in the job description.
Job from Pacific Air Forces
The Pacific Air Forces, specifically the 673d Force Support Squadron, manages the essential services that keep our installations running smoothly. By working in NAF (Non-Appropriated Fund) positions, you are contributing to the Morale, Welfare, and Recreation (MWR) programs that provide vital support to the Air Force and Space Force communities.