Become a Referral Management Coordinator: Support Military Health in Alaska
Are you looking for a career that combines administrative expertise with a meaningful mission? The Defense Health Agency (DHA) is hiring a Referral Management Coordinator at the prestigious Bassett Army Community Hospital in Fort Wainwright, Alaska. This role is essential to providing seamless medical support to military personnel and their families.
Job Responsibilities
As a Referral Management Coordinator, your primary goal is to ensure that patient consults move efficiently through the system. Key duties include:
- Managing the consult tracking cycle for all insurance beneficiaries.
- Maintaining a database to coordinate care with civilian healthcare providers.
- Developing and updating a comprehensive electronic directory of healthcare resources.
- Educating staff and patients on consult tracking processes.
- Investigating and resolving issues related to patient authorizations and enrollment.
Requirements
To be eligible, you must be a U.S. citizen and meet one of the following:
- Experience: One year of specialized experience at the GS-06 level, including patient inquiry assistance and data management.
- Education: One year of graduate-level education in a relevant field such as Health Care Administration or Public Health.
- Combination: A mix of education and experience that meets the 100% requirement threshold.
Qualifications Comparison
| Qualification | Requirement Type |
|---|---|
| Specialized Experience | 1 Year (GS-06 equivalent) |
| Education Substitute | 1 Year Graduate Level |
| Resume Length | Maximum 2 Pages |
| Security Clearance | Not Required |
Salary and Benefits
This position offers a competitive salary ranging from $57,055 to $74,173 per year. In addition, employees in Alaska currently receive a 1.49% Cost of Living Allowance (COLA). Benefits include robust federal health insurance, retirement options (TSP), and generous leave programs.
Application Tips
- Focus Your Resume: Keep your resume to two pages or less. Use clear language to explain how your previous work matches the duties listed.
- Documentation Matters: If you are using education to qualify, ensure your transcripts are attached. Failure to do so will result in an automatic disqualification.
- Submit Early: Don't wait until the last minute. Give your documents time to clear the system's virus scan.
Serving at Bassett Army Community Hospital is an opportunity to support the men and women who serve our country while living in one of the most stunning locations in the U.S. If you are a organized, detail-oriented professional, we invite you to apply today.
Why This Referral Management Coordinator Job Matters
Join the dedicated team at Bassett Army Community Hospital and play a vital role in ensuring seamless healthcare access for our service members and their families.
Referral Management Coordinator Job Overview
The Defense Health Agency is seeking a detail-oriented Referral Management Coordinator to facilitate healthcare delivery at Fort Wainwright, Alaska. In this role, you will be the backbone of our consult tracking operations, managing the coordination of care between patients and healthcare professionals. This position offers the opportunity to support a mission-critical medical facility while enjoying the unique lifestyle benefits of Alaska.
Requirements for Referral Management Coordinator
- U.S. Citizenship is required.
- Completion of a 1-year probationary period.
- One year of specialized experience at the GS-06 level or equivalent.
- Ability to utilize automated software systems for data entry and retrieval.
- Proficiency in maintaining files and assisting patients with inquiries.
- Resume must not exceed two pages.
- Must pass suitability and fitness requirements.
Preferred Qualifications for Referral Management Coordinator
- Graduate-level education in Health Care Administration, Public Health, Business Administration, or a related field.
- Experience in consult tracking and healthcare resource directory management.
- Strong communication skills for educating staff and beneficiaries on procedures.
Federal Benefits & Perks
- ✓Cost of Living Allowance (COLA) of 1.49% for Alaska employees.
- ✓Comprehensive federal health insurance options.
- ✓Retirement savings plans including the Thrift Savings Plan (TSP).
- ✓Paid federal holidays and leave accrual.
- ✓Access to a vast network of federal employee professional development programs.
💡 How to Apply Referral Management Coordinator Job & Insider Tips
Application Steps for Referral Management Coordinator Job
- Create or log into your USAJOBS account.
- Prepare a resume that specifically highlights your specialized experience (maximum two pages).
- Gather relevant supporting documentation, such as transcripts if using education for qualification.
- Complete the online assessment questionnaire.
- Review your application package for accuracy before submission.
- Submit your application through the USAJOBS portal before the closing date.
💡 General Tips
- Keep your resume strictly under two pages; longer resumes will be automatically rejected.
- Avoid acronyms and technical jargon; use plain, clear language to describe your experience.
- Ensure your resume explicitly mentions hours worked per week for each position.
- Double-check your eligibility documents; missing items will disqualify you.
- Submit early to allow for any technical issues or virus scans on your uploaded files.
Frequently Asked Questions
What is the specialized experience requirement?
You must have at least one year of experience comparable to a GS-06 level, involving patient inquiries, data entry/retrieval in automated systems, and file management.
Can I use education to qualify?
Yes, one full year of graduate-level education in a related field like Healthcare Administration or Public Health may be substituted for experience.
Is a security clearance required?
No security clearance is required, though the position is subject to a suitability/fitness determination.
Is relocation assistance offered?
No, payment of Permanent Change of Station (PCS) costs is not authorized for this position.
Can I telework?
This position is not currently listed as eligible for telework.
Job from Military Treatment Facilities Under Dha
The Defense Health Agency is an integrated healthcare system responsible for delivering medical services across the Department of Defense. We serve over 9.5 million beneficiaries, ensuring our uniformed service members, retirees, and their families receive high-quality care. Joining our team means becoming part of a strategic, mission-driven organization that values readiness and service.