Launch Your Career: Advanced Medical Support Assistant at Memphis VA
Are you seeking a career that blends administrative excellence with a profound sense of purpose? The Department of Veterans Affairs (VA) is currently hiring for an Advanced Medical Support Assistant at the Memphis VA Medical Center. This position is vital to our mission, serving as the bridge between Veterans and the life-saving care they need.
Job Responsibilities
As an Advanced Medical Support Assistant, you are the backbone of the patient experience. Your primary responsibilities include:
- Consult Coordination: Managing pre-authorization for community care and specialty consults.
- Patient Scheduling: Maintaining accurate and timely appointment calendars, working directly with patients to coordinate care.
- Interdisciplinary Support: Collaborating with doctors, nurses, and social workers to ensure seamless patient flow.
- Compliance: Ensuring all administrative actions follow strict VA regulations and medical policies.
Requirements
To be considered for this role, you must meet the following criteria:
- Must be a U.S. Citizen.
- Must be able to pass a background check and physical examination.
- Must possess a high school diploma or equivalent.
- Must maintain proficiency in English.
Qualifications Comparison
| Requirement | Junior Level (GS-5 Equivalent) | Advanced Level (GS-6) |
|---|---|---|
| Experience | Basic Administrative | 1 Year Specialized |
| Scope | Routine Support | Complex Coordination |
| Independence | High Supervision | Moderate/Independent |
Salary Overview
This position is classified under the GS pay scale with an annual salary range of $47,453 to $61,689, commensurate with experience and qualifications.
Benefits
We value our employees. Our benefits package includes:
- Leave: Generous annual and sick leave, plus 11 Federal holidays.
- Retirement: Federal pension and 401(k)-style matching.
- Insurance: Comprehensive health, dental, and vision coverage.
- Work-Life Balance: Potential for childcare subsidies and parental leave.
Application Tips
To stand out, ensure your resume is detailed. For every job listed, include your specific duties, the time frame (month/year), and the number of hours worked per week. We do not make assumptions—your resume must explicitly show that you meet the qualifications.
If you are ready to serve those who served us, we encourage you to apply. Join the Memphis VA team today and help us provide the care our Veterans deserve.
Why This Medical Support Assistant (Advanced) Job Matters
Join the Memphis VA team and play a pivotal role in ensuring our nation's heroes receive the world-class, coordinated care they deserve.
Medical Support Assistant (Advanced) Job Overview
The Memphis VA Medical Center is seeking dedicated professionals for the role of Advanced Medical Support Assistant. This critical position serves as a central hub for interdisciplinary care, coordinating schedules, managing consults, and facilitating communication between clinicians, patients, and community care providers. Based on Phelan Avenue, this role offers an opportunity to provide administrative clinical support in a high-impact, mission-driven environment.
Requirements for Medical Support Assistant (Advanced)
- U.S. Citizenship status.
- Proficiency in spoken and written English.
- High school diploma, GED, or equivalent certificate.
- Must pass a pre-employment physical examination.
- Participation in the annual seasonal influenza vaccination program.
- Successful completion of a background/security investigation.
- Completion of a 1- or 2-year trial period.
Preferred Qualifications for Medical Support Assistant (Advanced)
- One year of specialized experience equivalent to the GS-5 grade level.
- Advanced knowledge of health care administrative processes, including scheduling and care coordination.
- Proficiency with medical terminology.
- Demonstrated ability to collaborate with diverse clinical teams including doctors, nurses, and specialists.
- Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
Federal Benefits & Perks
- ✓Annual leave accrual starting at 13-26 days per year.
- ✓13 days of sick leave per year.
- ✓11 paid Federal holidays.
- ✓Comprehensive health, dental, vision, and long-term care insurance.
- ✓Federal pension plan and 401k-style thrift savings plan with up to 5% employer matching.
- ✓Paid parental leave after 12 months of service.
- ✓Potential for childcare subsidies for qualifying families.
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or update your USAJOBS account.
- Download and complete the required standard Clinical Resume template.
- Compile supporting documents such as transcripts or SF-50 forms.
- Submit your full application package online by the deadline.
- Complete the occupational questionnaire embedded in the application.
💡 General Tips
- Be specific in your resume; avoid generic titles by clearly outlining your daily duties and the hours worked per week for each role.
- Include month and year start/end dates for every position listed.
- Review your application for completeness before hitting submit; missing documents cannot be added after the cutoff.
- Check the status of your application regularly via your USAJOBS dashboard.
Frequently Asked Questions
What is the primary focus of this role?
The Advanced Medical Support Assistant manages patient appointments, consults, and administrative workflows to ensure seamless coordination between VA facilities, community care providers, and clinicians.
Is this a remote position?
No, this is not a virtual position, though some ad-hoc telework may be authorized at the supervisor's discretion.
Can I use education to qualify?
No, for this specific grade level, we require specialized administrative or clinical experience.
When does this announcement close?
This is an open continuous announcement that will remain active until September 30, 2026.
Job from Veterans Health Administration
The Memphis VA Medical Center is a premier healthcare facility, serving over 206,000 Veterans across a tri-state area. As a Level 1 Tertiary Care facility and a major teaching hospital, we pride ourselves on utilizing state-of-the-art technology and evidence-based practices to provide compassionate, whole-health care.