Embark on a Rewarding Career: Advanced Medical Support Assistant at the VA

Are you looking for a career that combines administrative excellence with a profound sense of purpose? The Department of Veterans Affairs (VA) is currently seeking compassionate, detail-oriented individuals to serve as Advanced Medical Support Assistants. By joining the VA Providence Health Care System, you become an essential part of the team responsible for providing top-tier care to the men and women who have served our nation. This role is not just a job; it is an opportunity to directly support the mission of serving those who protected our country.

Job Responsibilities

As an Advanced Medical Support Assistant, your day-to-day duties are critical to clinic success. You will:

Coordinate clinic profile management and provider schedules.
Act as the initial point of contact for Veterans, ensuring a warm and professional reception.
Manage complex appointment scheduling using advanced electronic systems.
Facilitate community care referrals and follow-up care.
Maintain accurate patient records and demographic data in our systems.
Collaborate with multi-disciplinary teams including doctors, nurses, and social workers.

Comparison: Standard vs. Advanced Support Roles

Feature	Entry Level Support	Advanced Medical Support Assistant
Complexity	Routine tasks	High-level clinic coordination
Decision Making	Limited	Independent prioritization
Patient Interaction	High	High (with focus on complex care)
Scheduling	Basic	Advanced multi-disciplinary scheduling

Requirements

To be considered for this position, candidates must meet the following criteria:

Citizenship: Must be a U.S. Citizen.
Education: High school diploma or GED.
Experience: One year of specialized experience at the GS-05 level or equivalent.
Proficiency: Excellent written and verbal English communication skills.
Compliance: Ability to undergo a background check and meet immunization requirements, including the seasonal flu vaccine.

Salary Overview

This position is graded at GS-06. The annual salary range for this role is $53,376 to $73,474, depending on experience and location-based locality pay adjustments.

Benefits

Working with the federal government provides a comprehensive benefits package, including:

Leave: Generous annual and sick leave accruals.
Work-Life Balance: Predictable, flexible schedules that respect your personal time.
Stability: Federal career growth and a robust retirement outlook.

Application Tips

Use the Template: The VA provides a specific Clinical Resume Document. Be sure to use it.
Be Specific: Describe your past experience in detail—our recruiters cannot make assumptions.
Monitor Progress: Check your application status regularly via the USAJOBS portal.

If you are ready to use your administrative talents to serve our Veterans, the VA Providence Health Care System is the place for you. Apply today to help us continue the vital mission of providing world-class care.

Why This Medical Support Assistant (Advanced) Job Matters

Launch a rewarding career with the Department of Veterans Affairs and make a tangible difference in the lives of those who have served our nation.

Medical Support Assistant (Advanced) Job Overview

The VA Providence Health Care System is seeking dedicated and organized individuals for Advanced Medical Support Assistant positions. In this vital role, you will be the backbone of our clinic operations, ensuring seamless administrative support and high-quality service for our Veterans. This is an excellent opportunity for detail-oriented professionals to thrive in a mission-driven healthcare environment where your contributions directly impact patient care access and clinic efficiency.

Requirements for Medical Support Assistant (Advanced)

U.S. Citizenship
High school diploma or GED equivalent
Proficiency in written and spoken English
One year of specialized experience at the GS-05 level or equivalent
Successful completion of a background and security investigation
Requirement to participate in the seasonal influenza vaccination program
Ability to pass a pre-employment physical examination
Must be able to serve a 1 or 2-year trial period

Preferred Qualifications for Medical Support Assistant (Advanced)

Experience managing high-volume appointment scheduling in a clinical or hospital setting
Strong technical proficiency with electronic health record scheduling software
Proven ability to handle multiple communication inputs simultaneously
Advanced knowledge of medical terminology
Expertise in clinical office workflows and patient demographic management

Federal Benefits & Perks

✓Generous paid time off and vacation leave accrual
✓Predictable and flexible work scheduling options
✓Federal government health and retirement benefits
✓Opportunities for professional growth and leadership advancement
✓Supportive work-life balance initiatives

💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips

Application Steps for Medical Support Assistant (Advanced) Job

Create or log into your USAJOBS account.
Prepare your resume using the required clinical resume format.
Complete the online occupational questionnaire.
Gather and upload all required supporting documentation (e.g., transcripts, SF-50s).
Submit your application package before the closing date.
Monitor your email for status updates and follow-up requests.

💡 General Tips

Be specific and clear in your resume regarding your experience; do not rely on assumptions.
Ensure you use the provided standard Clinical Resume template provided by the VA.
Apply early to be included in initial referral cut-offs.
Double-check that you have uploaded all mandatory documents before clicking submit.
Monitor your USAJOBS dashboard for status changes.

Frequently Asked Questions

What is the primary role of an Advanced Medical Support Assistant?

You will manage clinic profiles, handle patient scheduling, process community care referrals, and serve as the initial point of contact for Veterans accessing care.

Is telework allowed for this position?

No, this position requires onsite presence and does not offer telework or remote options.

Is Veterans' preference applied to this position?

Due to a critical staffing shortage, the requirement to apply Veterans' preference has been waived for this specific announcement.

Are there relocation incentives?

No, relocation incentives are not authorized for this position.

What is the work schedule?

Most shifts are during the day, but flexibility for evenings and weekends is required based on facility needs.

Job from Veterans Health Administration

The Veterans Health Administration is the largest integrated healthcare system in the United States. We operate under the core values of I CARE: Integrity, Commitment, Advocacy, Respect, and Excellence. Working here means gaining access to endless opportunities for professional development and leadership. We pride ourselves on offering a supportive culture that values work-life balance and provides meaningful rewards for your dedicated service.