Launch Your Career: Advanced Medical Support Assistant at the Iowa City VA
Are you seeking a career that combines administrative excellence with a mission-driven purpose? The Department of Veterans Affairs (VA) is currently hiring for an Advanced Medical Support Assistant (GS-6) at the Iowa City VA Health Care System. This position offers more than just a paycheck; it provides an opportunity to support the brave men and women who have served our nation.
Job Responsibilities
As an Advanced Medical Support Assistant, your day-to-day work will involve:
- Coordinating specialized clinical workflows across multiple specialty clinics.
- Facilitating community-based care appointments for Veterans.
- Managing complex scheduling requirements and verifying provider availability.
- Serving as a primary point of contact for patient inquiries and secure messaging.
- Participating in team huddles to optimize patient care and resolve access-to-care issues.
Comparison: Standard vs. Advanced MSA Roles
| Feature | Standard MSA | Advanced MSA (This Role) |
|---|---|---|
| Complexity | Routine Clerical | Specialized Coordination |
| Decision Making | Limited | High Administrative Judgment |
| Patient Interface | Basic Scheduling | Interdisciplinary Care Delivery |
Requirements
To be eligible for this position, you must:
- Be a U.S. Citizen.
- Possess a high school diploma or GED.
- Maintain proficiency in English.
- Meet background and security check requirements.
Salary Overview
This position is classified at the GS-6 level, with a competitive salary range of $49,711 to $64,623 per year. Regular step increases are available as you progress in your federal career.
Benefits
Federal employees enjoy one of the most robust benefits packages in the country, including:
- Leave: Between 37 and 50 days of total annual paid time off.
- Parental Leave: Up to 12 weeks of paid time off for new parents.
- Retirement: A traditional pension and a 401k-style Thrift Savings Plan with employer matching.
- Insurance: Portable health, life, and long-term care insurance options.
If you have the skills to organize, communicate, and support high-quality healthcare services, the Iowa City VA wants to hear from you. This role is a vital piece of the VA mission, ensuring that Veterans have efficient and reliable access to the care they have earned. Apply today via the USAJOBS portal.
Why This Medical Support Assistant (Advanced) Job Matters
Launch a meaningful career supporting our Veterans as an Advanced Medical Support Assistant with the Iowa City VA Health Care System.
Medical Support Assistant (Advanced) Job Overview
The Veterans Health Administration is seeking dedicated professionals for the role of Advanced Medical Support Assistant in Iowa City, Iowa. In this vital role, you will provide expert administrative coordination within the Community Care Program, serving as a critical bridge between Veterans and the specialized medical care they require. You will work within an interdisciplinary team, managing complex patient workflows, ensuring seamless communication, and facilitating access to healthcare services.
Requirements for Medical Support Assistant (Advanced)
- U.S. Citizenship
- High school diploma or GED equivalent
- Proficiency in spoken and written English
- Selective Service registration for males born after 12/31/1959
- Completion of a background and security investigation
- Participation in the seasonal influenza vaccination program
Preferred Qualifications for Medical Support Assistant (Advanced)
- Proficiency in Microsoft Office Suite
- Strong customer service and interpersonal skills
- Experience managing multiple computer applications simultaneously
- Demonstrated critical thinking and problem-solving abilities
- Ability to work independently in a clinical environment
Federal Benefits & Perks
- ✓13-26 days of annual leave based on service
- ✓13 days of sick leave per year
- ✓11 paid Federal holidays
- ✓Federal pension plan and 401K with 5% matching
- ✓Comprehensive health, dental, vision, and life insurance
- ✓Up to 12 weeks of paid parental leave
💡 How to Apply Medical Support Assistant (Advanced) Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) Job
- Create or log in to your USAJOBS account.
- Review the specific requirements and download the required Clinical Resume document.
- Prepare your documentation, including resume, transcripts, and any applicable SF-50 or military records.
- Complete the online occupational questionnaire.
- Submit your full application package via USAJOBS before the cut-off date.
💡 General Tips
- Be specific and thorough when describing your experience in your resume.
- Utilize the provided Clinical Resume template to ensure all necessary data points are covered.
- Submit your application early, as the initial referral process begins on June 10, 2026.
- Check your application status regularly through the USAJOBS portal.
Frequently Asked Questions
What is the primary function of this role?
The Advanced Medical Support Assistant handles administrative tasks for the Community Care Program, ensuring Veterans receive timely appointments and coordinating care between internal teams and outside medical providers.
Is this a remote position?
No, this is an onsite position located at the Iowa City VA Health Care System in Iowa City, Iowa.
Job from Veterans Health Administration
The Iowa City VA Health Care System has been a cornerstone of quality care since 1952. Serving over 50,000 Veterans across Iowa, Illinois, and Missouri, the system is deeply integrated with the University of Iowa Carver College of Medicine. Joining this team means working in a highly collaborative environment focused on whole-health patient care.