Launch Your Career: Advanced Medical Support Assistant at the Salt Lake City VA
Are you looking for a career that combines administrative excellence with a mission-driven purpose? The Department of Veterans Affairs (VA) in Salt Lake City is currently hiring for the position of Advanced Medical Support Assistant. This role offers the unique opportunity to support the healthcare of our nation's Veterans while working in one of the most vibrant, scenic, and innovative cities in the United States.
Job Responsibilities
As an Advanced Medical Support Assistant, you are the backbone of our clinics. Your day-to-day duties will include:
- Patient Scheduling: Coordinating appointments, consults, and cancellations in alignment with VHA guidelines.
- Care Coordination: Acting as a bridge between patients, interdisciplinary medical teams, and community care providers.
- Clinic Management: Monitoring clinic utilization and making data-driven adjustments to ensure patient access to care.
- Administrative Support: Handling inbound/outbound communication, updating demographic and insurance records, and preparing encounter documentation.
Qualifications
| Requirement | Description |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Education | High school diploma or equivalent |
| Experience | One year of specialized GS-05 experience |
| Compliance | Must pass TB test and seasonal flu vaccination requirements |
Salary and Benefits
Successful candidates will be compensated at a competitive rate of $59,063 to $76,782 annually. In addition to a stable salary, employees are eligible for the comprehensive federal benefits package, which includes robust health, vision, and dental insurance, retirement planning through the Federal Employees Retirement System (FERS), and generous leave accrual.
Application Tips
- Use the Template: Use the specific VA Clinical Resume template.
- Be Specific: Detail your experience with medical terminology and scheduling systems.
- Double-Check: Ensure all supporting documents, like transcripts or certifications, are attached to the correct upload field.
Joining the Salt Lake City VA as an Advanced Medical Support Assistant is an excellent career step for those who value service, professional development, and high-quality patient care. We encourage all qualified applicants to apply and become part of our dedicated healthcare team.
Why This Advanced Medical Support Assistant Job Matters
Join a dedicated team in the stunning foothills of Salt Lake City, where your administrative skills directly improve the lives of our nation's Veterans.
Advanced Medical Support Assistant Job Overview
The Salt Lake City VA Health Care System is seeking motivated Advanced Medical Support Assistants to provide essential clinical and administrative coordination. This role is pivotal in managing patient access, scheduling, and ensuring smooth clinic operations within our interdisciplinary care teams. You will be the primary point of contact for Veterans navigating their care paths, playing a key role in our mission to provide compassionate, high-quality whole health care.
Requirements for Advanced Medical Support Assistant
- U.S. Citizenship.
- High school diploma or GED.
- One year of specialized experience at the GS-05 level or equivalent.
- Proficiency in spoken and written English.
- Completion of a pre-employment TB test.
- Participation in the seasonal influenza vaccination program.
- Successfully pass a background and security investigation.
- Selective Service registration for males born after December 31, 1959.
Preferred Qualifications for Advanced Medical Support Assistant
- Advanced proficiency with Microsoft Office suite (Excel, Word, Teams, PowerPoint).
- Experience using clinical scheduling software and platforms like VistA, GUI, and Telehealth management systems.
- Experience coordinating complex clinical appointments including video telehealth and phone clinics.
- Deep understanding of medical terminology and healthcare revenue processes.
Federal Benefits & Perks
- ✓Comprehensive federal health insurance options
- ✓Federal retirement pension and thrift savings plan
- ✓Generous paid annual leave, sick leave, and federal holidays
- ✓Opportunities for professional development and training
- ✓Access to a supportive, team-oriented work environment
💡 How to Apply Advanced Medical Support Assistant Job & Insider Tips
Application Steps for Advanced Medical Support Assistant Job
- Create or log into your USAJOBS account.
- Prepare your resume using the required standard VA clinical template.
- Complete the online occupational questionnaire.
- Upload all required documentation, including diplomas and transcripts.
- Submit your final application package before the closing date.
💡 General Tips
- Use the specific VA resume template provided in the job announcement to ensure your application is processed correctly.
- Be detailed and specific about your past experience; do not rely on the hiring manager to make assumptions.
- Review your application thoroughly to ensure all certifications and transcripts are attached.
- Submit your materials well before the deadline to account for potential technical delays.
Frequently Asked Questions
What is the primary role of an Advanced Medical Support Assistant?
You will manage patient appointments, coordinate consults, ensure clinic readiness, and serve as a vital link between patients and their healthcare teams.
Is telework available for this position?
No, this is an on-site position at the Salt Lake City VA Health Care System.
What education is required to apply?
A high school diploma or GED is the minimum requirement for basic entry.
What if I have gaps in employment?
The VA does not penalize applicants for periods of unemployment or financial hardship.
Is relocation assistance offered?
No, relocation incentives are not authorized for this specific vacancy.
Job from Veterans Health Administration
The Veterans Health Administration (VHA) is the largest integrated health care system in the country, providing care to millions of Veterans. Our mission is to fulfill President Lincoln's promise to care for those who have served in our military and their families. Our Salt Lake City facility is a state-of-the-art teaching hospital nestled in the foothills of the Rocky Mountains, offering a supportive environment for professional growth and clinical excellence.