Launch Your Career in Veteran Healthcare: Medical Support Assistant

Are you looking for a career that combines administrative excellence with a mission-driven purpose? The James H. Quillen VA Medical Center in Johnson City, Tennessee, is currently seeking a highly motivated Medical Support Assistant to join our dedicated team. This position is perfect for those who are passionate about supporting our nation's Veterans and thrive in a collaborative medical environment.

Job Responsibilities

As a Medical Support Assistant, you are the backbone of our administrative operations. Your daily tasks include:

Patient Coordination: Managing admissions, discharges, and inter-ward transfers.
Scheduling: Utilizing VISTA and CPRS to coordinate clinical appointments and follow-up care.
Communication: Acting as the primary point of contact for patients, families, and medical staff.
Data Management: Updating medical records, verifying insurance, and ensuring all patient information is accurate and secure.

Requirements

You must meet the following criteria to be considered for this position:

Citizenship: U.S. Citizenship is required.
Experience/Education: One year of specialized experience equivalent to the next lower grade or two years of education above high school.
Proficiency: Fluency in English (spoken and written) is mandatory.
Compliance: You must be able to pass a background check and complete the required seasonal influenza vaccination program.

Salary and Grade Overview

This role is open at the GS-3 through GS-5 levels, depending on your qualifications.

Grade Level	Salary Range (Annual)
GS-3 to GS-5	$36,464 - $55,866

Benefits of Working with the VA

Working for the federal government provides a robust suite of benefits designed to support your long-term success and well-being. These include:

Comprehensive health and life insurance options.
Defined retirement benefits including the Thrift Savings Plan (TSP).
Generous annual leave and sick leave accrual.
Stability and the potential for internal growth within the federal system.

Application Tips

Tailor Your Resume: Highlight duties that match the KSAs (Knowledge, Skills, and Abilities) listed in the announcement.
Use the Required Template: Download the specific clinical resume template provided by the VA to ensure your application meets formatting standards.
Be Precise: Always include dates (month/year) and hours worked per week for every job listed.

Frequently Asked Questions (FAQ)

Q: What is the work schedule? A: The shift is 3:30 PM – 12:00 AM with rotating weekends and holidays.

Q: Is there relocation assistance? A: No, relocation or recruitment incentives are not authorized for this specific vacancy.

Joining the VA team in Johnson City is more than just a job; it is a commitment to excellence in serving those who have sacrificed for our country. If you are ready to apply your administrative skills in a setting that values integrity, compassion, and innovation, we invite you to submit your application today.

Why This Medical Support Assistant Job Matters

Launch your career with the VA! Support those who served while enjoying the beautiful culture and outdoor adventures of Johnson City, Tennessee.

Medical Support Assistant Job Overview

The James H. Quillen VA Medical Center is seeking a dedicated Medical Support Assistant to serve as a vital link in our inpatient healthcare teams. In this role, you will provide essential administrative and clerical support across various clinical units, ensuring efficient patient care processes from admission to discharge.

Requirements for Medical Support Assistant

U.S. Citizenship
Proficiency in spoken and written English
One year of specialized experience OR two years of post-high school education
Must be able to pass a background/security investigation
Ability to complete an online onboarding process
Participation in the seasonal influenza vaccination program
Males born after 12/31/1959 must be registered with Selective Service

Preferred Qualifications for Medical Support Assistant

Experience with VISTA and CPRS systems
Demonstrated ability to handle sensitive PII with discretion
Strong customer service skills in a medical or high-volume environment
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Federal Benefits & Perks

✓Comprehensive federal health insurance options
✓Generous paid time off and federal holidays
✓Federal retirement savings plans including TSP
✓Opportunities for career advancement within the VA system
✓Access to a supportive, mission-driven professional environment

💡 How to Apply Medical Support Assistant Job & Insider Tips

Application Steps for Medical Support Assistant Job

Create or log in to your account on the federal job portal.
Prepare your resume, ensuring it details specific duties, dates of employment, and hours worked per week.
Download and complete the required standard Clinical Resume Document.
Complete the online occupational questionnaire.
Upload all required supporting documents including SF-50s and academic transcripts.
Submit your application package before the closing date.

💡 General Tips

Be specific: Do not use generic job descriptions; list actual tasks performed.
Use the provided template: Ensure you use the specific clinical resume format required by the VA.
Check your status: Log in regularly to monitor the progress of your application.
Documentation: Have your official transcripts or high school completion proof ready.

Frequently Asked Questions

Can I qualify with education instead of experience?

Yes, two years of post-high school education may substitute for the experience requirement for certain grade levels.

Is this a remote position?

No, this is an onsite position in Johnson City, TN, though limited ad-hoc telework may be considered.

What if I am not a U.S. citizen?

U.S. citizenship is a standard requirement; however, non-citizens may be appointed in limited circumstances where qualified citizens are unavailable.

Job from Veterans Health Administration

The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States. Our mission is to fulfill President Lincoln’s promise to care for those who have served in our nation's military. At the James H. Quillen VA, we pride ourselves on a "Whole Health" approach, transforming interactions from simple transactions into meaningful, relational care. Located in the beautiful Appalachian Highlands, Johnson City offers a unique blend of cultural vibrancy, outdoor adventure, and a low cost of living.