Launch Your Career as a Medical Support Assistant with the VA
Are you looking for a career that combines administrative excellence with a profound sense of purpose? The Eastern Oklahoma VA Health Care System is currently hiring Medical Support Assistants to join our dedicated team. This is an exceptional opportunity to support the men and women who have served our country while working in a high-impact, clinically complex environment.
Key Responsibilities
As a Medical Support Assistant, you are the face of our clinics. Your role is dynamic and essential to the patient experience. Key duties include:
- Patient Coordination: Scheduling, rescheduling, and canceling appointments while communicating effectively with patients and family members.
- Clinic Workflow: Managing intake, registration, and electronic health record documentation to ensure clinical efficiency.
- Consult Management: Processing physician orders and ensuring consults are resolved within established timeframes.
- Customer Service: Greeting patients, resolving administrative concerns, and providing information about clinic policies and procedures.
Comparison of Grade Levels
| Feature | GS-3 | GS-4 | GS-5 |
|---|---|---|---|
| Experience Req | Basic only | 1 year at GS-3 level | 1 year at GS-4 level |
| Education Req | HS Diploma/GED | 1 year post-HS | 2 years post-HS |
| Focus | Fundamental Support | Clinic Operations | Advanced Clinical Coordination |
Requirements
To be eligible for this position, candidates must meet specific criteria, including U.S. Citizenship and proficiency in spoken and written English. We require a high school diploma or GED as a baseline. Candidates must be comfortable navigating computer systems, as the role involves heavy use of automated data systems and electronic records.
Salary and Benefits
The salary range for this position is $38,791 to $63,335 per year, depending on qualifications and experience. We provide a comprehensive federal benefits package, including:
- Generous Leave: Up to 50 days of combined paid time off.
- Insurance: Federal health, dental, vision, and long-term care plans.
- Retirement: Federal pension and 401K-style investment options.
- Work-Life Balance: Programs for childcare subsidies and paid parental leave.
Application Tips
Success in your application starts with accuracy. Use the official VA Clinical Resume template to ensure your document meets our requirements. Be sure to highlight your previous experience in medical terminology, patient scheduling, and customer service. Since we cannot make assumptions about your skills, be as specific as possible regarding your duties in previous roles.
Join the Eastern Oklahoma VA Health Care System and turn your administrative skills into a career of service. We offer the stability of a federal position, the challenge of a clinical environment, and the rewards of making a tangible impact in our Veterans' lives. Apply today and take the next step in your professional journey.
Why This Medical Support Assistant Job Matters
Launch a meaningful career supporting those who served our nation as a Medical Support Assistant with the Eastern Oklahoma VA Health Care System.
Medical Support Assistant Job Overview
The Eastern Oklahoma VA Health Care System is seeking dedicated individuals to join our team as Medical Support Assistants. In this role, you will be the vital link between our Veterans and their medical care, managing administrative operations, patient scheduling, and clinic workflows. This position offers a unique balance of professional complexity and personal growth, allowing you to contribute to a patient-centered environment in the supportive, vibrant communities of Claremore, Muskogee, and Tulsa, Oklahoma.
Requirements for Medical Support Assistant
- Must be a U.S. Citizen
- Proficiency in spoken and written English
- High school diploma, GED, or equivalent
- Must undergo a background and security investigation
- Participation in the seasonal influenza vaccination program
- Selective Service registration for males born after 12/31/1959
- Completion of a 1 or 2-year trial period
Preferred Qualifications for Medical Support Assistant
- One year of experience equivalent to the GS-3 or GS-4 level in a medical or clinical administrative setting
- Advanced knowledge of medical terminology and diagnosis
- Proficiency in electronic health records (EHR) and computerized patient scheduling systems
- Experience managing clinical consults and insurance verification
Federal Benefits & Perks
- ✓13-26 days of annual paid leave plus 13 days of sick leave
- ✓11 paid Federal holidays per year
- ✓Federal health, vision, dental, and life insurance programs
- ✓Traditional Federal pension and 401K-style plan with up to 5% match
- ✓Up to 12 weeks of paid parental leave after 12 months
- ✓Childcare subsidy for eligible full-time employees
💡 How to Apply Medical Support Assistant Job & Insider Tips
Application Steps for Medical Support Assistant Job
- Create or update your profile on USAJOBS
- Download the recommended Clinical Resume Document from the VA Careers portal
- Prepare your resume with detailed information including month/year of employment and hours worked
- Gather supporting documents such as SF-50s, transcripts, or DD-214s
- Complete the online questionnaire via the provided application link
- Upload your resume and required documentation
- Submit your application before the closing date of September 30, 2026
💡 General Tips
- The 2-page resume limit does not apply to this series; be thorough in detailing your experience.
- Ensure your resume explicitly mentions duties from the announcement, as we cannot make assumptions about your experience.
- If you are a current or former federal employee, ensure you provide an SF-50 that proves your time-in-grade.
- Use the specific Clinical Resume template provided to avoid common errors.
- Review your application status regularly through your USAJOBS account dashboard.
Frequently Asked Questions
Is this a remote or telework position?
No, this is an onsite position located at our facilities in Oklahoma. It is not eligible for telework or remote status.
What is the education requirement?
Candidates must have at least a high school diploma or equivalent. Additional education beyond high school may qualify you for higher grade levels (GS-4 or GS-5).
Do I need to be a veteran to apply?
While we are proud to serve veterans, you do not need to be a veteran to apply for this position. However, eligibility and preference rules for federal hiring apply.
What is the work schedule like?
*A: The position is full-time, with specific schedules determined upon selection based on unit requirements.*
Do I need a professional certification?
*A: While not always required, advanced medical terminology knowledge is highly preferred and will make you a stronger candidate.*
Job from Veterans Health Administration
The Eastern Oklahoma VA Health Care System (EOVAHCS) serves over 47,000 Veterans across 25 counties. Our system provides primary and secondary inpatient care, behavioral health, and rehabilitation services. We prioritize a patient-centered approach, ensuring that every Veteran receives the compassionate, world-class care they deserve. Located in the beautiful region of eastern Oklahoma, we offer a small-town atmosphere with access to the professional and cultural amenities of Tulsa.