Launch Your Healthcare Career as a Medical Support Assistant with the VA
Are you looking for a career that offers both professional growth and the chance to give back to those who have served our country? The Department of Veterans Affairs (VA) is currently hiring for the position of Medical Support Assistant (MSA) in Grand Junction, Colorado. This role is essential to our mission, providing the administrative backbone that ensures Veterans receive high-quality, compassionate care.
Job Responsibilities
As an MSA, you are the face of our clinic. Your day-to-day duties will include:
- Managing patient scheduling and rescheduling.
- Interpreting and verifying provider orders.
- Greeting patients and managing high-volume phone lines.
- Maintaining electronic health records (EHR) with high accuracy.
- Verifying third-party insurance information.
- Collaborating with clinical staff to ensure seamless administrative operations.
Requirements
To be considered for this position, you must meet the following criteria:
- Citizenship: Must be a U.S. Citizen.
- Education: Minimum of a High School diploma or GED.
- Language: Proficient in spoken and written English.
- Security: Willingness to undergo a background investigation.
- Health: Participation in the mandatory annual seasonal influenza vaccination program.
Salary and Grade Comparison
The position is open for GS-03 through GS-05 levels. Compensation is competitive and reflects the responsibility of the role.
| Grade Level | Starting Salary Range |
|---|---|
| GS-03 - GS-05 | $40,177 - $65,597 |
Benefits
The VA offers a "Total Rewards" package that is difficult to beat in the private sector:
- Leave: Generous annual and sick leave accrual, plus 11 paid Federal holidays.
- Work-Life: Paid parental leave after 12 months.
- Future Planning: Traditional pension plan and a 401(k)-style Thrift Savings Plan with agency matching.
- Insurance: Access to comprehensive Federal health, vision, dental, and life insurance programs.
Application Tips
To stand out during the hiring process, follow these guidelines:
- Use the Provided Resume Template: The VA provides a specific Clinical Resume document—using this ensures your application is formatted correctly.
- Be Specific: When listing past experience, include specific duties, software systems used, and the average number of hours worked per week.
- Documentation: Do not forget to attach your transcripts if you are using education to qualify for GS-04 or GS-05 levels.
Becoming a Medical Support Assistant with the VA is more than just a job; it is a commitment to the mission of serving our nation's Veterans. If you are organized, compassionate, and ready to join a premier healthcare team, we encourage you to apply today via the USAJOBS portal.
Why This Medical Support Assistant Job Matters
Launch your career in patient support and make a meaningful impact on the lives of those who served our country.
Medical Support Assistant Job Overview
The Western Colorado VA Health Care System is seeking dedicated Medical Support Assistants to join our patient-centered care team in beautiful Grand Junction. In this role, you will serve as a vital link between Veterans and our clinical staff, managing patient intake, scheduling appointments, and ensuring seamless administrative operations in a high-impact healthcare environment.
Requirements for Medical Support Assistant
- U.S. Citizenship
- Proficiency in written and spoken English
- High school diploma or GED equivalent
- Registration with the Selective Service for males born after 12/31/1959
- Successful completion of a background/security investigation
- Mandatory participation in the seasonal influenza vaccination program
Preferred Qualifications for Medical Support Assistant
- Previous experience in medical scheduling or clinical administrative support
- Strong proficiency in utilizing electronic health record systems
- Experience in high-volume customer service environments
- Advanced knowledge of medical terminology
- Ability to navigate complex office automation software and insurance verification systems
Federal Benefits & Perks
- ✓13-26 days of annual leave based on tenure
- ✓13 days of sick leave per year
- ✓11 paid Federal holidays
- ✓Federal health, vision, dental, and life insurance options
- ✓Traditional Federal pension and 401k plan with up to 5% agency matching
- ✓Paid parental leave after 12 months of service
- ✓Potential for childcare subsidies
💡 How to Apply Medical Support Assistant Job & Insider Tips
Application Steps for Medical Support Assistant Job
- Create or log in to your USAJOBS account.
- Download the required Clinical Resume template from the VA website.
- Complete the online occupational questionnaire.
- Upload your resume, transcripts, and any applicable SF-50 forms.
- Submit your application before the closing date.
💡 General Tips
- Ensure your resume includes detailed dates of employment (month/year) and hours worked per week.
- Quantify your experience; do not assume the hiring team knows your job duties based on your title alone.
- If using education to qualify, provide official or unofficial transcripts immediately.
- Double-check that all required documentation is uploaded before submitting.
- Focus your resume content on duties relevant to medical administration and patient scheduling.
Frequently Asked Questions
What is the salary range for this position?
The salary range is $40,177 to $65,597 per year, depending on qualifications and grade level.
Is relocation assistance provided?
No, relocation assistance (Permanent Change of Station) is not authorized for this position.
Can I work remotely?
No, this is an on-site position located at the VA facility in Grand Junction, Colorado.
Is this a remote position?
No, this is an on-site position at our facility in Grand Junction.
How long is the application open?
This is an open continuous announcement until September 30, 2026.
Job from Veterans Health Administration
The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States. Our Western Colorado VA Health Care System location serves approximately 16,000 Veterans. We pride ourselves on creating an environment that balances clinical complexity with a strong commitment to work-life balance for our employees. Located in Grand Junction, our staff enjoys access to world-class outdoor recreation in the Rocky Mountains and a supportive, community-focused professional setting.