Launch Your Career as a Medical Support Assistant with the VA

Are you looking for a career that combines administrative precision with a meaningful mission? The Department of Veterans Affairs (VA) is actively recruiting for Medical Support Assistant (MSA) positions across several locations in Oklahoma and Texas. This role is a vital component of the patient care team, ensuring that our nation's heroes receive the care they deserve through efficient scheduling, intake, and coordination.

Job Responsibilities

As an MSA, you are the face of our clinic. Your day-to-day duties will include:

Patient Intake: Managing check-ins and registrations.
Scheduling: Coordinating complex appointment calendars for various specialty clinics.
Records Management: Maintaining electronic health records and verifying third-party insurance information.
Communication: Serving as the primary point of contact for Veterans and their families.

Comparison of Grade Levels

Grade Level	Education Requirements	Experience Requirements
GS-3	High School/GED	None
GS-4	1 Year College	1 Year Specialized Experience
GS-5	2 Years College	1 Year Specialized Experience

Requirements

To be considered for this position, applicants must demonstrate U.S. Citizenship and possess a high school diploma or equivalent. Strong written and verbal communication skills are mandatory. Additionally, all employees are required to participate in the annual seasonal influenza vaccination program as a condition of employment.

Salary Overview

This position offers a competitive salary range from $36,464 to $59,118 per year, depending on qualifications and location. The VA offers regular step increases, ensuring that your commitment and performance are rewarded over time.

Benefits

Work-Life Balance: Generous annual and sick leave accrual.
Financial Security: Federal pension and 401(k) matching programs.
Family Support: Paid parental leave and available childcare subsidies.
Insurance: Comprehensive federal health, dental, and vision plans.

Application Tips

Use the template: The VA provides a specific Clinical Resume document. Using this will ensure your application passes the initial screening.
Detail your work history: Avoid vague job descriptions. State specifically how your past experience relates to the duties of an MSA.
Documentation: Ensure all SF-50s or transcripts are attached as required.

Serving those who have served our country is a uniquely rewarding experience. By becoming a Medical Support Assistant with the VA, you are joining a dedicated workforce that values professional growth and patient-centered service. Apply today to start your federal career in Oklahoma or Texas.

Why This Medical Support Assistant Job Matters

Launch a meaningful career supporting those who served our nation as a Medical Support Assistant with the VA.

Medical Support Assistant Job Overview

The Department of Veterans Affairs is seeking dedicated Medical Support Assistants to join our health care teams across multiple Oklahoma and Texas locations. In this vital role, you will be the front-line ambassador for our Veterans, managing complex administrative workflows, coordinating appointments, and ensuring seamless communication between patients and clinical staff. We offer a supportive environment that prioritizes patient-centered care and provides an excellent foundation for a long-term federal career.

Requirements for Medical Support Assistant

United States Citizenship.
High school diploma or GED equivalent.
Proficiency in written and spoken English.
Participation in the seasonal influenza vaccination program.
Completion of a 1 or 2-year trial period.
Selective Service registration for males born after 12/31/1959.

Preferred Qualifications for Medical Support Assistant

One year of specialized administrative or clinic support experience.
Working knowledge of medical terminology and diagnostic procedures.
Proficiency in navigating electronic health records and automated scheduling software.
Demonstrated ability to handle sensitive patient information with discretion.

Federal Benefits & Perks

✓Comprehensive federal health, vision, and dental insurance.
✓Traditional pension plan and 401(k) with up to 5% employer match.
✓Generous paid time off: 13-26 days of annual leave plus 13 days of sick leave.
✓11 paid federal holidays annually.
✓12 weeks of paid parental leave after 12 months of service.
✓Childcare subsidies for eligible employees.

💡 How to Apply Medical Support Assistant Job & Insider Tips

Application Steps for Medical Support Assistant Job

Create or log in to your USAJOBS profile.
Download the standard VA Clinical Resume template provided by the agency.
Prepare your supporting documents, including transcripts and SF-50s if applicable.
Complete the online occupational questionnaire.
Submit your full application package before the closing date.

💡 General Tips

Be specific—use detailed month and year formats for all past employment.
Ensure your resume explicitly mentions hours worked per week for every position.
Do not assume the hiring team knows your duties; explicitly state your tasks related to the job.
Upload your transcripts immediately if using education to qualify.
Double-check that all required fields in the online questionnaire are filled.

Frequently Asked Questions

Is this a remote or telework position?

No, this is an onsite role at medical facilities and is not eligible for telework.

Can I apply without prior medical experience?

Yes, candidates who meet the basic high school education requirements may qualify at the GS-3 level.

How often will I be paid?

Federal employees are typically paid on a bi-weekly basis.

Job from Veterans Health Administration

The Veterans Health Administration is the largest integrated health care system in the United States. We serve those who served. Our mission is to provide compassionate, high-quality, and state-of-the-art care to Veterans and their families. Working with the VA offers more than just a paycheck; it offers a culture of respect, diversity, and a deep commitment to excellence.