Embark on a Rewarding Career: Medical Support Assistant at the Fargo VA
Are you looking to bridge the gap between administrative precision and compassionate patient care? The Department of Veterans Affairs (VA) is currently hiring a Medical Support Assistant (Advanced) in Fargo, North Dakota. This position is a cornerstone of the Mental Health department, ensuring that those who have served our country receive the high-quality, timely care they deserve.
Job Responsibilities
As an Advanced MSA, your day-to-day will be dynamic and impactful. You will not just be managing paperwork; you will be managing the flow of patient care. Key duties include:
- Patient Support: Welcoming Veterans, facilitating check-ins, and assisting with mobile technology.
- Clinical Coordination: Managing provider grids, appointment cycles, and electronic health records.
- Communication: acting as a liaison between diverse clinical staff—including psychiatrists, psychologists, and social workers—and the patients they serve.
- Administrative Integrity: Maintaining patient demographics, handling consult reports, and ensuring compliance with VA scheduling directives.
Requirements
To be eligible for this position, candidates must meet the following criteria:
- U.S. Citizenship.
- Proficient in English (spoken and written).
- Successful completion of background and security checks.
- Ability to meet the agency's influenza vaccination requirements.
Salary and Comparison Table
| Feature | Details |
|---|---|
| Position Grade | GS-6 |
| Annual Salary | $45,409 - $59,031 |
| Schedule | Full-Time (Mon-Fri) |
| Location | Fargo, ND |
Benefits
The federal government offers a robust benefits package that stands out in the healthcare industry, including competitive retirement paths, comprehensive health insurance options, and generous paid time off. Beyond the financial perks, you get the intangible benefit of knowing your work directly improves the lives of Veterans.
Application Tips
- Focus on KSAs: Clearly address your Knowledge, Skills, and Abilities.
- Use the Required Format: Download the clinical resume template provided by the VA to ensure your application passes the initial screening.
- Detail is Key: Do not leave out volunteer experience—it counts!
Serving the Veterans of Fargo is more than just a job; it is a service to our nation. If you are an organized, empathetic professional looking to contribute to a world-class healthcare system, apply to the Fargo VA today.
Why This Medical Support Assistant (Advanced) - Mental Health Job Matters
Make a meaningful impact on the lives of those who served our nation by joining the Fargo VA Mental Health team as an Advanced Medical Support Assistant.
Medical Support Assistant (Advanced) - Mental Health Job Overview
The Fargo VA Health Care System is seeking a dedicated professional to serve as a Medical Support Assistant (Advanced) within our Mental Health department. In this critical administrative role, you will be the backbone of our clinical operations, facilitating seamless care delivery for Veterans. You will manage complex scheduling, coordinate interdisciplinary clinical teams, and serve as the primary point of contact for patient inquiries. If you possess strong organizational skills, proficiency in medical terminology, and a passion for customer service, we invite you to help us fulfill President Lincoln's promise to care for our Veterans.
Requirements for Medical Support Assistant (Advanced) - Mental Health
- Must be a U.S. Citizen
- Must be proficient in written and spoken English
- Must undergo a background and security investigation
- Selective Service registration for males born after 12/31/1959
- Participation in the seasonal influenza vaccination program
- Completion of a 1 or 2-year trial period
Preferred Qualifications for Medical Support Assistant (Advanced) - Mental Health
- One year of specialized experience equivalent to the GS-5 grade level
- Proficiency in electronic health record systems (e.g., VISTA, CPRS)
- Advanced knowledge of medical terminology and clinical procedures
- Demonstrated ability to manage patient schedules and provider calendars
- Strong interpersonal skills for conflict resolution and patient communication
Federal Benefits & Perks
- âś“Federal health, vision, dental, and life insurance
- âś“Competitive salary with regular increases
- âś“37-50 days of paid time off per year (Annual leave, sick leave, and 11 Federal holidays)
- âś“Federal pension plan and 401K with up to 5% agency match
- âś“Up to 12 weeks of paid parental leave
- âś“Potential child care subsidy for eligible families
đź’ˇ How to Apply Medical Support Assistant (Advanced) - Mental Health Job & Insider Tips
Application Steps for Medical Support Assistant (Advanced) - Mental Health Job
- Create or log in to your USAJOBS account.
- Review the full vacancy announcement details carefully.
- Download and prepare the required Clinical Resume Document.
- Complete the online occupational questionnaire.
- Upload your resume and all required supporting documentation (e.g., transcripts, SF-50).
- Submit your application package before the deadline.
đź’ˇ General Tips
- Be specific in your resume regarding your experience; do not assume the recruiter knows your duties.
- Clearly link your past experience to the Knowledge, Skills, and Abilities (KSAs) listed.
- Submit your application early to avoid last-minute technical issues.
- Ensure your resume reflects both paid and volunteer experience related to the position.
- Keep a copy of your confirmation email after submission.
Frequently Asked Questions
What is the primary role of an Advanced Medical Support Assistant?
The MSA (Advanced) manages complex administrative support for clinical teams, including scheduling, patient check-ins, medical record maintenance, and acting as a liaison between patients and clinical staff.
Is this a remote or telework position?
No, this is an onsite position located at the Fargo VA Medical Center.
Do I need previous experience to apply?
While no experience is technically required for the base level, the GS-6 position requires one year of experience equivalent to the GS-5 level.
Can I apply if I have no prior medical office experience?
*A: The position requires specialized experience equivalent to the GS-5 level, so ensure your resume clearly outlines your relevant administrative and customer service experience.*
Is there an opportunity for growth?
*A: Yes, working within the VA provides access to internal career development and potential for advancement in the federal system.*
Job from Veterans Health Administration
The Fargo VA Health Care System is a pillar of the community, serving over 36,000 Veterans across North Dakota and parts of Minnesota. As a Joint Commission-accredited facility, the system emphasizes a "Whole Health" approach, prioritizing the well-being of the Veteran as a whole person. Working here means joining a team dedicated to excellence, innovation, and unwavering support for our nation's heroes.