Launch Your Career as a Medical Support Assistant with the VA
Are you looking to pivot into a stable, mission-driven career? The Department of Veterans Affairs (VA) is currently hiring Medical Support Assistants (MSAs) for the Gulf Coast Veterans Health Care System. This role is the heartbeat of our clinic operations, serving as the primary point of contact for the Veterans who rely on us for their care.
Job Responsibilities
As an MSA, you will perform a variety of duties, including:
- Appointment Scheduling: Coordinating inpatient and outpatient visits according to strict VHA guidelines.
- Patient Communication: Acting as a liaison between patients and medical staff.
- Record Management: Maintaining accurate electronic health records and updating patient insurance data.
- Triage Support: Assisting with telephone triage to ensure urgent medical needs are identified quickly.
Requirements
To be eligible, you must meet the following criteria:
- Be a U.S. Citizen.
- Possess a high school diploma or GED equivalent.
- Be proficient in spoken and written English.
- Successfully complete a security and background investigation.
Salary and Grade Comparison
The position is offered at different levels based on experience and education.
| Level | Requirement | Expected Responsibility |
|---|---|---|
| GS-03 | Basic requirements | Entry-level, supervised tasks |
| GS-04 | 1 yr experience/education | Developmental, some independence |
| GS-05 | 2 yrs experience/education | Full performance, independent role |
Benefits
Employees enjoy a comprehensive suite of benefits, including federal health insurance, a traditional pension, 401k with up to 5% employer matching, and significant paid time off.
Application Tips
Ensure your resume includes clear start and end dates for every position listed. Don't forget to use the standard VA resume document to improve your chances of a successful application.
Serving those who served is more than just a job; it is a calling. Join our team today to start your journey with the VA.
Why This Medical Support Assistant Job Matters
Join the Gulf Coast Veterans Health Care System and make a meaningful impact by supporting those who served our nation.
Medical Support Assistant Job Overview
The Department of Veterans Affairs (VA) is seeking dedicated Medical Support Assistants (MSAs) to join the Gulf Coast Veterans Health Care System. In this vital role, you will be the first point of contact for Veterans, ensuring they receive timely and compassionate care. From managing clinical scheduling to coordinating patient flow, your daily work directly supports the administrative backbone of our healthcare facilities. We offer competitive pay, federal benefits, and the chance to work in a supportive, mission-driven environment across multiple locations, including Mobile, AL, and various Florida and Mississippi coastal sites.
Requirements for Medical Support Assistant
- United States Citizenship
- Proficiency in written and spoken English
- Completion of a background and security investigation
- Registration with the Selective Service for males born after 12/31/1959
- Participation in the seasonal influenza vaccination program
- Completion of a 1 or 2-year trial period as a condition of employment
Preferred Qualifications for Medical Support Assistant
- Experience in medical scheduling or clinical administrative support
- Proficiency with office automation software and electronic health records
- Ability to effectively communicate and triage medical information
- Strong interpersonal skills for interacting with diverse patients and staff
Federal Benefits & Perks
- ✓Federal health, vision, dental, and life insurance
- ✓Federal retirement pension and 401k with agency matching
- ✓Generous paid time off (up to 50 days annually including holidays)
- ✓Paid parental leave after 12 months
- ✓Child care subsidy for eligible families
- ✓Regular salary increases and federal career advancement opportunities
💡 How to Apply Medical Support Assistant Job & Insider Tips
Application Steps for Medical Support Assistant Job
- Create or log in to your USAJOBS account.
- Review the job announcement and download the required standard clinical resume template.
- Prepare your documentation, including a resume and, if applicable, your most recent SF-50.
- Complete the occupational questionnaire within the online portal.
- Submit your full application package before the deadline of 09/30/2026.
💡 General Tips
- Be detailed and specific in your resume; do not leave the hiring team to make assumptions about your experience.
- Ensure your resume includes dates of employment (month/year) and hours worked per week.
- Use the provided VA resume template to ensure your application meets formatting requirements.
- Verify that your SF-50 is the most recent version if you are a current or former federal employee.
- Monitor your email for status updates following the close of the announcement.
Frequently Asked Questions
What is the salary range for this position?
The salary range is $36,464 to $52,957 per year, depending on the grade level and specific candidate qualifications.
Is previous experience required?
No, entry-level candidates can qualify for the GS-03 level without prior experience, provided they meet the basic educational requirements.
Can I work remotely?
No, this is not a virtual or remote position. It requires presence in the clinical office setting.
Job from Veterans Health Administration
The Gulf Coast Veterans Health Care System is dedicated to fulfilling President Lincoln's promise: "To care for those who have served in our nation's military." Operating across multiple coastal locations, we pride ourselves on providing high-quality, compassionate whole health care in some of the most beautiful regions in the country.