Launch Your Career with the VA NJ Healthcare System: Medical Support Assistant
Are you looking for a career that offers both professional growth and the chance to make a profound difference in the lives of others? The Department of Veterans Affairs (VA) NJ Healthcare System is currently hiring motivated individuals for Intermittent Medical Support Assistant (MSA) positions. Whether you are at the beginning of your career or looking to pivot into healthcare administration, this role is a gateway to serving those who have served our country.
Job Responsibilities
As an MSA, you are the heartbeat of the clinical office. You will be responsible for a wide range of administrative and patient-support tasks, including:
- Patient Coordination: Greeting, admitting, and scheduling appointments for Veterans.
- Data Management: Updating electronic health records and scanning documents into the system.
- Team Collaboration: Participating in team huddles to ensure continuity of care and clinic flow.
- Communication: Serving as a professional liaison between medical providers, patients, and third-party administrators.
Grade Level Comparison
| Level | Requirement Basis | Primary Focus |
|---|---|---|
| GS-3 | Entry Level | Basic office support and communication. |
| GS-4 | 1 Year Experience/Education | Increased responsibility in office automation. |
| GS-5 | 1 Year Experience/Education | Complex patient data entry and independent coordination. |
Requirements for Success
To qualify for this position, applicants must be U.S. citizens and meet standard federal employment criteria, including a background check and a pre-employment physical. Proficiency in written and spoken English is mandatory. Furthermore, because you will be working within a healthcare environment, all personnel must participate in the seasonal influenza vaccination program to maintain a safe environment for our Veterans.
Benefits of Working at the VA
When you join the VA, you aren't just an employee; you are part of a mission. Benefits include:
- Competitive Compensation: Regular pay increases and the potential for a higher step rate based on unique qualifications.
- Work-Life Balance: The VA offers a supportive environment that values the diverse needs of its workforce.
- Career Mobility: Gain invaluable experience in a federal healthcare setting that can open doors to future advancement within the Department of Veterans Affairs.
How to Apply
Applying for a federal position requires attention to detail. Ensure you download the specific Clinical Resume template from the official VA careers site and upload it to the required slot in the application portal. Don't forget to submit your questionnaire through the USAJOBS platform before the closing date.
Frequently Asked Questions (FAQ)
Q: Is there an age limit for this job? A: No, the VA is an equal opportunity employer and encourages individuals of all qualified ages to apply.
Q: Will I need to undergo a drug test? A: This position does not require a drug test, though it does require a suitability and fitness background investigation.
If you have a heart for service and the desire to build a career in medical administration, the VA NJ Healthcare System offers an unparalleled environment to grow. Apply today to help us uphold our promise to America’s Veterans.
Why This Intermittent Medical Support Assistant Job Matters
Make a meaningful impact on those who served—launch your healthcare career with the VA New Jersey Healthcare System as a Medical Support Assistant.
Intermittent Medical Support Assistant Job Overview
The Department of Veterans Affairs is seeking dedicated individuals for intermittent Medical Support Assistant roles across our East Orange and Lyons facilities. In this vital capacity, you will serve as the first point of contact for Veterans, ensuring they receive timely, compassionate care by managing clinical appointments, processing medical data, and coordinating essential communication between medical teams and patients. This position offers an excellent entry point into the federal healthcare sector for candidates who are passionate about patient advocacy and operational excellence.
Requirements for Intermittent Medical Support Assistant
- U.S. Citizenship
- Proficiency in written and spoken English
- Selective Service registration for males born after December 31, 1959
- Successful completion of a background and security investigation
- Passing a pre-employment physical examination
- Completion of a 2-year trial period
- Mandatory participation in the seasonal influenza vaccination program
Preferred Qualifications for Intermittent Medical Support Assistant
- Experience with medical office automation and scheduling software
- Knowledge of basic medical terminology and diagnostic procedures
- Customer service experience handling sensitive PII (Personally Identifiable Information)
- Ability to navigate complex electronic health record systems
- Strong communication skills for interacting with diverse patient populations
Federal Benefits & Perks
- ✓Competitive federal salary and regular pay increases
- ✓Annual leave and sick leave accrual
- ✓Federal employee retirement and savings plans
- ✓Access to comprehensive healthcare insurance options
- ✓Professional development and training opportunities
- ✓Meaningful work serving the Veteran community
💡 How to Apply Intermittent Medical Support Assistant Job & Insider Tips
Application Steps for Intermittent Medical Support Assistant Job
- Log in or create an account on USAJOBS.
- Download and complete the mandatory Clinical Resume document template provided in the job description.
- Prepare your supporting documents (transcripts, SF-50 if applicable, professional certifications).
- Complete the online occupational questionnaire via the provided link.
- Upload all documents, ensuring the Clinical Resume is in the designated 'Resume' slot.
- Submit your application package before the closing date.
💡 General Tips
- Be specific in your resume—the hiring team cannot make assumptions about your prior experience.
- Ensure your resume addresses the specific 'Knowledge, Skills, and Abilities' listed for the grade level you are applying to.
- Double-check that all required documents, including the specific clinical resume template, are uploaded correctly.
- Monitor your email for status updates after the announcement closes.
Frequently Asked Questions
What is an intermittent position?
An intermittent position means the work schedule is non-continuous and based on the needs of the facility. You may be called in to cover staffing requirements as they arise.
Do I need prior medical experience?
No, for the GS-3 level, no prior experience is required beyond meeting basic requirements. Higher grades (GS-4/GS-5) require specific combinations of experience or education.
Can I work remotely?
This position is primarily on-site; however, some ad-hoc telework may be authorized depending on the specific duties and team needs.
Job from Veterans Health Administration
The Department of Veterans Affairs is committed to fulfilling President Lincoln's promise: "To care for those who have served in our nation's military and for their families, caregivers, and survivors." The VA NJ Healthcare System is a premier integrated healthcare provider with major facilities in East Orange and Lyons, alongside a network of Community Based Outpatient Clinics across New Jersey. Joining our team means joining an organization that values integrity, commitment, and excellence in providing whole-health care.