Career Opportunity: Become a Contact Representative with the Veterans Health Administration
Are you looking for a career that offers both professional stability and the opportunity to serve those who have served our country? The Department of Veterans Affairs (VA) is currently hiring Contact Representatives to join the Health Resource Center (HRC). This role is essential to our mission, serving as a primary point of contact for Veterans and their families regarding their medical benefits and billing inquiries.
Job Responsibilities
As a Contact Representative, you are the voice of the VA for many of the individuals we serve. Your primary duties include:
- Responding to phone inquiries regarding medical benefits and billing.
- Researching and resolving complex billing issues.
- Assisting Veterans with debt collection and repayment plans.
- Maintaining secure, accurate patient records in our computer-based systems.
- Explaining eligibility requirements and the claims filing process.
Comparison of Grade Levels
| Feature | GS-06 Role | GS-07 Role |
|---|---|---|
| Scope | Limited Independence | High Independence |
| Complexity | Routine Inquiries | Advanced Billing/Debt Resolution |
| Performance | Training/Acquisition | Full Performance |
Requirements
To be considered for this position, applicants must meet several federal requirements:
- Citizenship: Must be a U.S. Citizen.
- Documentation: Submit a detailed resume and your most recent SF-50.
- Vaccination: Must participate in the annual seasonal influenza program.
- Background: Ability to pass a suitability investigation.
Salary Overview
This position offers a competitive salary range starting at $45,409 up to $69,371 per year, depending on grade level and geographic location, following the General Schedule (GS) pay scale.
Benefits
Federal employees enjoy a robust benefits package, including:
- Comprehensive health and life insurance.
- Generous leave accrual (annual and sick).
- Participation in the federal retirement system.
- Professional development and training programs.
Application Tips
- Respect the Page Limit: Your resume must be two pages or less. Use the USAJOBS builder for accuracy.
- Be Specific: Quantify your experience. Don't just list titles; describe what you achieved.
- Check Your Documents: Ensure your SF-50 is current and clearly shows your time-in-grade.
- Monitor Cutoffs: This is an open continuous announcement. Apply before the next cutoff date to ensure timely consideration.
If you have a strong customer service background and a desire to help Veterans navigate their benefits, this is an excellent opportunity to start a meaningful federal career. We encourage all qualified individuals to review the full job announcement and submit their application today.
Why This Contact Representative Job Matters
Make a meaningful impact in the lives of our nation's heroes by joining the Veterans Health Administration as a Contact Representative.
Contact Representative Job Overview
The Department of Veterans Affairs is seeking dedicated professionals to join the Health Resource Center. In this role, you will serve as a vital link between Veterans and the administrative resources they need to navigate their healthcare benefits. This position is ideal for individuals with strong customer service skills and a passion for public service.
Requirements for Contact Representative
- U.S. Citizenship
- Ability to pass a background/security investigation
- Selective Service registration for males born after December 31, 1959
- Participation in the annual seasonal influenza vaccination program
- Completion of a 1-year probationary or 2-year trial period
- Must meet Time-in-Grade requirements if currently a federal employee
Preferred Qualifications for Contact Representative
- Experience in high-volume customer service or call center environments
- Proficiency with Microsoft Office Suite (Word, Excel)
- Strong verbal and written communication skills
- Experience in financial record-keeping, debt collection, or billing inquiries
- Ability to analyze medical records or navigate complex benefits systems
Federal Benefits & Perks
- ✓Competitive federal salary and step increases
- ✓Comprehensive health insurance options
- ✓Retirement savings plans including the Thrift Savings Plan (TSP)
- ✓Paid vacation, sick leave, and federal holidays
- ✓Structured career development and advancement opportunities
💡 How to Apply Contact Representative Job & Insider Tips
Application Steps for Contact Representative Job
- Create or update your profile on USAJOBS.gov.
- Prepare a resume that is strictly two pages or less.
- Complete the online occupational questionnaire.
- Upload required documents including your most recent SF-50.
- Submit your application package before the scheduled cutoff dates.
💡 General Tips
- Keep your resume concise and focused on results; it must not exceed two pages.
- Ensure your resume includes dates of employment (month/year) and hours worked per week.
- Use the USAJOBS resume builder to ensure your formatting aligns with federal standards.
- Review your SF-50 to ensure it clearly demonstrates one year of time-in-grade if required.
- Submit your application early to avoid last-minute technical issues before the cutoff dates.
Frequently Asked Questions
Is this a remote position?
No, this is not a remote position. While some telework may be discussed during the interview process, the agency requires in-person attendance.
Are there specific cutoff dates for applications?
Yes, this is an open continuous announcement. Applications are reviewed periodically based on cutoff dates throughout the year, ending March 31, 2027.
Do I need a college degree to apply?
No, there is no educational substitution requirement for these grade levels; qualification is based on your relevant professional experience.
Job from Veterans Health Administration
The Veterans Health Administration is the largest integrated healthcare system in the United States. We are dedicated to fulfilling President Lincoln's promise to provide compassionate, high-quality care to our nation's Veterans, their families, and survivors. As part of the HRC, you will work in an environment that values innovation, integrity, and exceptional service.