Launch Your Healthcare Career at Tripler Army Medical Center
Are you looking for a meaningful career that combines administrative expertise with a mission-driven environment? The Defense Health Agency (DHA) is currently seeking a highly organized and compassionate Medical Support Assistant (OA) to join our team at the renowned Tripler Army Medical Center in Honolulu, Hawaii.
Job Responsibilities
As a Medical Support Assistant, you are the face of our clinic. Your daily responsibilities will include:
- Patient Intake: Serving as the first point of contact for patients and visitors, whether in person or by telephone.
- Scheduling: Coordinating patient appointments across various clinics and facilities.
- Data Management: Accurately entering and retrieving data from complex automated health systems.
- Record Keeping: Maintaining both electronic and paper patient files with high precision.
- Issue Resolution: Handling administrative complaints and directing more complex issues to the appropriate leadership.
Requirements
To qualify for this position, you must meet the following criteria:
| Requirement Type | Criteria |
|---|---|
| Citizenship | Must be a U.S. Citizen |
| Specialized Experience | 1 year at the GS-4 equivalent level |
| Education | 4 years post-high school education (or combination) |
| Documents | Transcripts and Licenses must be attached |
Salary and Benefits
The position offers a competitive salary range of $42,528 to $55,287 per year, reflecting the locality pay for the Hawaii region. Federal employees enjoy a robust benefits package, including comprehensive health insurance, retirement contributions, and generous leave policies.
Application Tips for Success
- Keep it Concise: Your resume must be two pages or less. Overly long resumes will be excluded.
- Be Explicit: Clearly list start/end dates (month/year) and hours worked per week for every position listed.
- Sanitize Documents: Ensure you remove sensitive information (like SSNs) from your uploaded records.
If you have a knack for administration and a passion for supporting the military community, this role at Tripler Army Medical Center offers a rewarding path forward. Ensure your application is complete by December 7, 2026, to be considered for this exceptional opportunity in Honolulu.
Why This Medical Support Assistant (Oa) Job Matters
Launch your career in the heart of the Pacific at Tripler Army Medical Center as a Medical Support Assistant.
Medical Support Assistant (Oa) Job Overview
The Defense Health Agency is seeking a dedicated Medical Support Assistant (OA) to join the team at the prestigious Tripler Army Medical Center in Honolulu, Hawaii. This role serves as a vital point of contact, ensuring efficient clinical operations and high-quality administrative support for service members, retirees, and their families. This is a unique opportunity to provide essential healthcare support in one of the most beautiful locations in the world.
Requirements for Medical Support Assistant (Oa)
- Must be a U.S. Citizen.
- One year of specialized experience equivalent to the GS-04 grade level.
- Experience in maintaining patient appointment schedules and using automated systems.
- Experience as a primary point of contact for patients and visitors.
- Ability to resolve administrative problems and patient complaints.
- Education substitution: Four years of education above high school level in an accredited business, secretarial, or technical institution.
- Must provide official transcripts if qualifying via education.
- Must submit a copy of required licenses or certifications.
- Resume must be two pages or less.
- Must be able to pass suitability and fitness requirements.
Preferred Qualifications for Medical Support Assistant (Oa)
- Strong interpersonal skills for face-to-face and telephonic communication.
- Proficiency in administrative data entry and medical record management.
- Ability to work effectively in a fast-paced medical treatment facility environment.
Federal Benefits & Perks
- ✓Health and life insurance options.
- ✓Federal retirement benefits.
- ✓Paid federal holidays.
- ✓Vacation and sick leave accrual.
- ✓Access to professional development and training.
- ✓Thrift Savings Plan (401k equivalent).
💡 How to Apply Medical Support Assistant (Oa) Job & Insider Tips
Application Steps for Medical Support Assistant (Oa) Job
- Create or log into your USAJOBS account.
- Prepare a resume that is strictly two pages or less.
- Gather supporting documents including transcripts, certifications, and performance appraisals.
- Complete the online questionnaire via the USA Staffing portal.
- Review your application package for completeness and accuracy.
- Submit your application before the closing date of December 7, 2026.
- Monitor your application status on your USAJOBS dashboard.
💡 General Tips
- Ensure your resume includes month and year for every job entry to prove the one-year experience requirement.
- Clearly outline your hours worked per week in each job entry.
- Avoid using acronyms or jargon that a non-medical recruiter might not understand.
- Do not include personal photos on your resume as they will be removed from consideration.
- Double-check that all required documents are attached; missing transcripts or licenses will lead to immediate disqualification.
Frequently Asked Questions
What is the specialized experience required for this role?
You need one year of experience equivalent to the GS-4 level, involving scheduling appointments, managing automated systems, and serving as a primary point of contact for patients.
Can I substitute education for experience?
Yes, you may qualify with four years of education above high school level from an accredited institution. A combination of education and experience is also acceptable.
Is telework allowed for this position?
No, this position is not eligible for telework.
Do I need a security clearance?
No, a security clearance is not required for this specific role.
Is there relocation assistance?
No, PCS costs are not authorized for this position.
Job from Military Treatment Facilities Under Dha
The Defense Health Agency is a critical component of the Department of Defense, responsible for delivering integrated healthcare to millions of uniformed service members, retirees, and their families. Working at Tripler means joining a team dedicated to medical readiness and world-class patient care in one of the most stunning locations in the Pacific.