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Guest Services Representative (Mcguire) job opening at Air Mobility Command
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Guest Services Representative (Mcguire) Job

Air Mobility Command

Key Skills:Customer ServiceCash HandlingClerical SupportFinancial Record KeepingFront Desk OperationsNight Audit ProceduresData Entry

Launch Your Hospitality Career with the Air Force at McGuire AFB

Are you searching for a stable career in the hospitality industry? The 87th Force Support Squadron (FSS) is currently looking for a dedicated Guest Services Representative to join their team at the All American Inn on McGuire Air Force Base, New Jersey. This role is a fantastic entry point for those interested in federal service, offering a professional environment and the chance to support those who serve our country.

Key Job Responsibilities

As a Guest Services Representative, you are the face of the All American Inn during the overnight hours. Your duties will be varied, ensuring that every guest receives quality service even in the middle of the night. Responsibilities include:

  • Reservations & Check-ins: Managing room bookings via phone, email, and in-person requests.
  • Financial Tasks: Processing payments, making change, performing night audits, and balancing credit card machines.
  • Operations: Maintaining room status, managing guest folios, and keeping the front desk and lobby areas pristine.
  • Support: Serving as the primary point of contact for maintenance reporting, lost and found inquiries, and general guest support.

Comparison: Standard Hospitality vs. Federal NAF Roles

Feature Standard Hospitality Federal NAF (Air Force)
Setting Private Hotel Military Installation
Mission Profit-Driven Morale & Welfare Focused
Stability Variable High Federal Stability
Benefits Varies by Chain MWR Program Access

Requirements

To qualify for this position, you must demonstrate the ability to handle clerical tasks and cashier duties. You must be comfortable working independently during the night shift. Key requirements include:

  • Proficient reading, writing, and speaking skills in English.
  • Ability to perform basic arithmetic for cash handling and change-making.
  • Capability to multitask while maintaining a high level of customer service.
  • Adherence to residency requirements for the U.S. Territory.

Salary Overview

The position offers a competitive hourly wage of $15.92. This is a flexible position, which may offer anywhere from 0 to 40 hours per week, depending on operational needs.

Benefits

While NAF positions offer unique structures, you will gain the benefit of working within the Department of the Air Force. You will have access to specialized MWR (Morale, Welfare, and Recreation) programs, ensuring a professional environment that prioritizes your success and the well-being of the military community.

Application Tips

  1. Customize Your Resume: Ensure your resume clearly highlights your experience with cash handling, customer service, and clerical work.
  2. Don't Forget Documentation: You must submit your resume and any required eligibility documents (such as proof of military spouse preference or veteran status) by the closing date of August 31, 2026.
  3. Stay Accurate: During the application questionnaire, answer honestly based on your actual work history to avoid disqualification.

If you are a reliable, customer-focused professional looking for an opportunity to serve the military community at McGuire AFB, this Guest Services Representative role is an excellent choice. Apply today to secure your future with the 87th FSS.

Why This Guest Services Representative (Mcguire) Job Matters

Launch your career at the All American Inn! Join the 87th FSS team at McGuire AFB in an essential night-shift hospitality role.

Guest Services Representative (Mcguire) Job Overview

The Air Force Services (NAF) is seeking a motivated Guest Services Representative to join the team at the All American Inn on McGuire Air Force Base, New Jersey. This is an overnight position perfect for detail-oriented individuals who thrive in a fast-paced, customer-centric environment. You will serve as a key point of contact for guests, managing reservations, processing payments, and ensuring the facility operates smoothly during the night hours.

Requirements for Guest Services Representative (Mcguire)

  • Must be able to read, speak, and write English fluently.
  • Proven experience in general clerical or cashier duties involving multitasking and high-quality customer service.
  • Ability to perform accurate arithmetic calculations and manage cash transactions.
  • U.S. Citizenship or status as a Non-U.S. National who meets specific residency requirements.
  • Must be registered for Selective Service if born after December 31, 1959.
  • Successful completion of an employment verification (E-Verify) check.

Preferred Qualifications for Guest Services Representative (Mcguire)

  • Demonstrated ability to handle front-desk operations in a hotel or hospitality environment.
  • Experience with property management software systems.
  • Strong interpersonal skills for conflict resolution and guest assistance.

Federal Benefits & Perks

  • βœ“Access to Air Force Morale, Welfare, and Recreation (MWR) programs.
  • βœ“Experience working within a premier federal service organization.
  • βœ“Opportunities for professional development in a hospitality setting.

πŸ’‘ How to Apply Guest Services Representative (Mcguire) Job & Insider Tips

Application Steps for Guest Services Representative (Mcguire) Job

  1. Create or log into your USAJobs account.
  2. Prepare your resume detailing all relevant paid or volunteer experience.
  3. Complete the mandatory online questionnaire.
  4. Upload all required supporting documents, such as your resume and proof of eligibility (e.g., DD-214 or marriage status).
  5. Review your application package for accuracy and submit before the August 31, 2026 deadline.

πŸ’‘ General Tips

  • Sanitize your personal documents (like marriage certificates) by removing unnecessary sensitive information before uploading.
  • Be specific in your resume; list performance appraisals or awards to help you stand out.
  • Double-check your questionnaire responses; inflated responses may result in loss of consideration.
  • Monitor your email for notifications regarding your application status.

Frequently Asked Questions

What are the working hours for this position?

This role is an overnight shift, typically scheduled from 11:00 PM to 8:00 AM.

Is this a federal civilian position?

This is a Non-appropriated Fund (NAF) position, which supports Morale, Welfare, and Recreation (MWR) activities for the Air Force.

Can I substitute education for experience?

No, this specific position does not allow for education substitution; you must meet the professional experience requirements.

Do I need a security clearance?

No, this position is designated as non-sensitive and does not require a security clearance.

Can I apply if I am not a military spouse?

Yes, this position is open to the public, though certain hiring preferences (such as Military Spouse Preference) will be applied according to federal guidelines.

How will I know if my application is received?

You will receive an email acknowledgment once your application has been processed through the USAJobs portal.

Job from Air Mobility Command

The Air Force Services Non-Appropriated Funds (NAF) organization is committed to providing top-tier support for the military community. By working at the All American Inn, you are helping manage essential lodging services that make a real difference in the daily lives of service members and their families. Our location in southern New Jersey puts you in a prime spotβ€”just one hour from the vibrant culture of Philadelphia and the beautiful beaches of the Jersey Shore, with easy access to New York City for weekend excursions.